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Zoetry Villa Rolandi Isla Mujeres Cancun
Ranked #3 of 37 Hotels in Isla Mujeres
Certificate of Excellence
New Jersey
Level 3 Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed February 24, 2005

My husband and I went for 8 nights at the end of Nov04 for our honeymoon and could not have asked for more. This place was fabulous!! The food was delicious, the room was perfect, the infinity pool was great, and the staff was extremely accomodating. I did request a 2nd or 3rd floor room but we were given a first floor room upon arrival. I was upset at first but it turned out to be great. It was actually nice to just walk out of the sliding door to the pool and be able to run back in when needed. We loved the fact that VR was secluded but yet you could hop on a rented golf cart and explore the island in an hour. (Check out the beach at the NaBalam hotel.. just gorgeous.)Other people have written that the golf cart at the hotel was expensive ..but for only about $10 more per day it was so worth not having to call & negotiate with other rental outfits in town-just reserve a golf cart the night before at the front desk and in the morning it's right there waiting for you. Make sure to go to Garrafon water park..not far from the hotel... if you have time. you can relax, swim, snorkel, eat & drink all day for about $55. We also went swimming w/ the dolphins (right next to Villa Rolandi) That was cool!! A little pricey but well worth it. $120 each..
I could go on all day about how great this island and hotel were. If you like a relaxing, romantic hideaway and appreciate great food..VR is the spot..

11 Thank isla27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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English first
Level 4 Contributor
18 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed February 24, 2005

I had the great pleasure of staying at Villa Rolandi in Isla Mujeres last week. A very small hotel with only 20 rooms (huge, very clean, great views and jacuzzi ) where I have been treated like a queen. The staff is great and is always there to answer all your needs. The food at the restaurant is fantastic.

It is the perfect place for a romantic getaway (dinner on the beach) and if you look for quietness and beautiful settings. Definitely not for the Cancun crowd...

1 Thank Josephine B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reading, PA
Level 3 Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed February 23, 2005

We just returned from Villa Rolandi, having stayed from Feb. 17-21, 2005. Overall, we thoroughly enjoyed our stay, beginning with the ride on the Cocoon, followed by our introduction to the hotel, complete with cool, scented towels and a welcome drink. We were given a sheet of activities that the hotel could arrange, but were not in any way pressured to purchase them.

Our room was on the second floor, and had all of the amenities that others have described. The room was a serene, comfortable haven, and romantic in its simplicity. We loved it. The satellite radio (once we figured out how it worked) was great for background music, and showering in the large shower with speakers overhead was a treat. Our hot tub was very private, but was so warm that we only used it once--there simply was no need, between the shower, the pool and the beach! I thought this was ironic, considering how much I had been looking forward to it. Others have mentioned that the walls are thin, and they are. We could hear the couple next door clearly enough during an argument to know that she was running late because she had to shave her legs! (How could they argue in such a romantic setting, especially after what we had heard them doing the night before?)

The pool was beautiful, and the water was warm. Many people seemed to prefer the chairs by the pool, which were often full. The beach was a pretty little cove which was relatively uncrowded, where we enjoyed many hours. I loved that there were large umbrellas, allowing a choice of sun or shade. The service on the beach was incredible--Ponce and Ariel were attentive and thoughtful, not intrusive. At first, we were hesitant to order drinks on the beach, thinking that the prices would be outrageous, but in fact, they were quite reasonable as well as delicious (excellent pina coladas). We visited Playa Norte after hearing so much about how it was the famous beach on Isla Mujeres, but after wandering throught the crowds for a while, we looked at each other and simultaneously said we'd rather be back on Rolandi's beach.

The restaurant was very good, with such an extensive menu that you would never have to eat the same thing twice, even on a long stay. I agree with someone else's comment that I would have liked to have more Mexican food choices. The fish in banana leaves with a Mayan sauce was outstanding, as was a weekly special of shrimp with pasta in a ginger and Prosecco sauce. We liked these two entrees so much that we ordered them again on our last day, despite the huge menu. The descriptions on the menu are not always thorough--some of our selections were different from what we expected based on the menu and our waiters' descriptions. For example, some dishes had cream sauces or very heavy broths when lighter fare was expected. The portions were enormous--appetizers were sometimes enough for a whole meal! Most of the waiters were friendly and gave excellent service. We found a few who were not as timely or as friendly, but they seemed to be those who knew less English and were perhaps a bit more reserved because of that. Our favorite waiter was Jesus--he learned our names early on, and never failed to greet us by name each time he saw us. In fact, he seemed to go out of his way to say hello, even if he didn't have a reason to be anywhere in our vicinity. Two other great waiters were Jorge and Juan.

Continental breakfast was nothing special, but who needs a big meal when you are eating so much otherwise? On the other hand, the romantic dinner on the beach is a highlight that should not be missed--even when you have seen it set up for others, it is another thing entirely when you walk onto that beach for your turn. Just be sure to tip the waiters extra well for it--it's a lot of extra work for them, and a memory you will cherish for your entire life.

As for the rest of the island, we had fun for a few hours exploring the town, but it is nothing special. Playa Norte, as I said, is beautiful but crowded. We were shocked at the living conditions of some of the locals, having gotten the impression that the island is a resort destination. Also, we never found out why so many of the structures on the island were reduced to rubble. We would be walking through a residential block and see a number of well-cared-for row homes, then a gap with a pile of concrete rubble, then more modest but nice homes with the occasional gap, etc. This was noticeable in every kind of neighborhood, from the most exclusive to the poorest of the poor. Very strange.

We did our exploration by moped, which we would highly recommend. However, in town, traffic became quite heavy, and was a mix of mopeds, taxis, and golf carts, all of which travel at different speeds. Generally speaking, people were polite about passing each other. Taxis are fairly cheap--54 pesos to get from one end of the island to the other. Fares are posted and consistent.

We enjoyed the south end of the island, which we found very scenic. El Garrafon looked like fun, but we didn't have time to check it out. There is more there than just snorkeling.

The Ultramar ferry was great for going into Cancun when the Cocoon was not available. While in Cancun, we checked out a shopping area, had lunch at a Yucatecan restaurant in Cancun City called Los Almendros, where I highly recommend the Sopa de Lima (chicken and lime soup with tortilla strips--I had a craving for it today!), had drinks at the Ritz-Carlton (what a beautiful beach), and dinner at Mango Tango (a friendly place with a party atmosphere and a stage show that is hard to describe).

A fun and delicious place for lunch was Playa Tiburon, a little over a mile down the road from Villa Rolandi, across the street from a moped rental stand. It looks like a dive from the road, but is great inside. We had the grilled fish, which was really delicious.

We thoroughly enjoyed Villa Rolandi, and would recommend it very highly. Our only complaint was that we had to come home!

  • Stayed February 2005
    • Value
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14 Thank cmlco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jersey, United Kingdom
Level 2 Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed February 17, 2005

If you enjoy large hotels with lots of entertainment and action, then look elsewhere.

If you enjoy high standards, extra touches of luxury combined with a relaxed informal atmosphere and very good food, then Villa Rolandi will suit you.

When we booked we thought it was quite expensive, but the price is justified in all respects. The crossing from Cancun on 'Cocoon' to the private hotel dock set the mood.

A well run and slick operation in a casual understated sort of way. We thoroughly enjoyed our stay earlier this month.

  • Stayed February 2005
    • Value
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5 Thank Enanjay2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arvada, CO
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 18, 2005

We stayed at Rolandi's Gourmet Beach Club for two weeks in July 2004. We had an absolutely wonderful time and loved the free continental breakfast that was slipped into a slot at the time you want each morning. How unique!! We also loved the small beach and lovely serenity pool. They also had a debugger machine that's noiseless between the pool and dining room and so we had absolutely NO bugs of any kind. We loved the three tier dining room so if you wanted, you could sit out on the last tier over the water and watch the sunset as you had dinner, or you could sit on the first largest tier under the palapa roof. The dining room is open but still no flies to speak of. The staff was very friendly and helpful at all times although the manager was somewhat "stiff" and hard to talk to. The beach had only a few palapas which were complemented by umbrellas. Unfortunately, the unbrellas don"t really give you a lot of protection from the sun's ultra violet rays so you have to be careful sitting under them for long periods. Also, the beach is NOT private as advertised. The rule is, if you eat there you can use the beach (not the pool). So about half the time the beach was taken over by large local families who would eat in the dining room or on the beach and stay within the house rules. This was the only thing that peeved us and we prefered the beach and water over the pool. Otherwise, we had a wonderful time and loved the multi-spiket shower.

  • Stayed July 2004
    • Value
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    • Cleanliness
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2 Thank rugsby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York, NY
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 18, 2005

We loved everything about the Villa Rolandi during our stay in early January 2005.

- The service is outstanding. The staff goes out of their way to know & greet everyone by name all the time. They seemed genuinely interested in making our stay as enjoyable as possible. Delia, the assistant manager, was the greatest--we loved her. She greeted us on our first day & went out of her way to recommend and arrange all of our plans throughout our entire stay. Nothing was a problem for her--she was savvy, genuine, and truly committed to making our stay wonderful. Giancarlo, the GM, runs a truly exceptional hotel & trains his staff extremely well. We also enjoyed the waiters, especially Ariel, Ponce, and Jesus. The beach and poolside service was also outstanding. Pablo made sure we never went hungry or thirsty!

- Meals: The restaurant at Villa Rolandi was excellent. All of our meals at the Villa Rolandi restaurant were wonderful; we enjoyed the tuna carpacio, ceviche, lobster, and the simple grilled fish the most. The setting is perfect--an open air restaurant directly over the ocean. The menu is quite extensive and you can order something different for lunch and dinner everyday. Our most romantic & memorable meal was our dinner on the beach. The hostess showed us to our private table on the beach that was covered with rose petals. You have to arrange this in advance, but we highly recommend it! Our one general suggestion for Villa Rolandi would be to add some Mexican dishes to the European influenced menu.

- Rooms: Our room was lovely at Villa Rolandi. We had requested a room on the 3rd floor, which we were very happy with (the 3rd floor also has high vaulted ceilings). All of the rooms at Villa Rolandi have beautiful ocean views. The dual steam shower with a sound system was a nice touch. The Jacuzzi on the terrace is also nice, but the water didn't get too hot. The breakfast nook was great-- they deliver breakfast to your room through the nook so you never have to get up to let them in.

- You can spend the day by the pool or by the beach. The beautiful infinity pool is perfectly situated near the ocean (but the chairs tend to be taken on the earlier side, before lunch). There were more chairs available by the beach. The staff served lunch and/or drinks by the pool and beach. The beach itself is small and pretty, but the beach on the other side of the island at the Hotel Na Balaam was even more beautiful (and larger).

- Activities: One day we had a massage on the beach. It was a little strange b/c other people were on the beach (not necessarily other hotel guests, as the beach is open to the public but was never crowded). But once we got into it, it was quite relaxing (especially listening to the sound of the ocean). Swimming with the dolphins at a site nearby (not operated by the hotel) was a fun experience, although incredibly touristy & commercial. We signed up for the "dolphin adventure" package instead of the "royal swim" as it seemed a little less gimmicky. Delia also arranged for us to go snorkeling with a private guide. We didn't swim the Garrafon reef as we heard it was manmade and not very interesting. We loved the reef closest to the hotel where we saw barracuda & some other beautiful fish. Manchones reef was also interesting, but deeper and probably better for scuba diving. On our last day, we sailed on the hotel's catamaran for an hour ride. This was a lot of fun. It was a windy day and we went very fast over some choppy waves--but we truly enjoyed it. We tried yoga one day at Na Balaam, which was more like a stretch class for true beginners (don't expect a real rigorous yoga class).

- Town: The town has restaurants and bars, but is not particularly pretty. We ate one dinner at Buccaneros (a casual, Mexican restaurant) which was fine, but not memorable. We listened to music one night at a local bar (fun & casual). We also ate dinner at the Na Balaam restaurant and enjoyed drinks at Hotel Secreto.

- Overall: we had a great 5 night stay at Villa Rolandi. It's actually a great deal considering that either lunch or dinner is included in the rate. We highly recommend this hotel-- loved the people, their service, the cuisine, our room, and the setting! Hopefully, we'll go back again!

3 Thank StaceyandMarc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 3 Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed November 29, 2004

We decided on Isla Mujueres to celebrate our 25th anniversary. Villa Rolandi was recommended to us by a friend. The price was high, but we figured it would be worth it for a 5 star. Not! The rooms are fine, not fancy. Shower was caked in lime, furnishings worn. Walls very thin, able to hear neighbors clearly. We requested a third floor room and got one, but it looked into a huge palm tree, not the gulf view we wanted. If you are going there to get away from the kids - forget it. The "private beach" is not private at all. Kids there everyday and they were in and out of the pool with sand constantly. Don't rent a skooter from them, take a $5 cab to town and pay 1/2 the price. Don't make calls from room, we didn't know there was a $3.00 access charge until we noticed an extra $45 on our bill. Breakfast was stale, only 1/2 pot of coffee, a good way to lose weight.
It probably didn't help that Hurricane Jeanne came along either. We were never notified of the recommended island evacuation. In fact, while we inquiring about it, they were checking people in. We asked if they could locate a hotel for us in Cancun. They put us in a flea bag next to a strip joint. We immediately checked out went to the airport and got the only flight out and ended up spending the night in Miami, but at least we felt safe. We never used their airport transportation and have sent multiple emails for a refund, but have not gotten a response.
In other words, DON'T GO!

4 Thank wilkerrae
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Zoetry Villa Rolandi Isla Mujeres Cancun

Property: Zoetry Villa Rolandi Isla Mujeres Cancun
Address: Fracc. Laguna Mar SM. 7 Mza. 75 Lotes 15 y 16 | Carretera Sac-Bajo, Isla Mujeres 77400, Mexico (Formerly Hotel Villa Rolandi)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Isla Mujeres
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#1 Spa Hotel in Isla Mujeres
#2 Luxury Hotel in Isla Mujeres
#3 On the Beach Hotel in Isla Mujeres
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Zoetry Villa Rolandi Isla Mujeres Cancun 4.5*
Number of rooms: 35
Official Description (provided by the hotel):
Coveted Isla Mujeres small luxury beach hotel featuring only 35 beautiful ocean view Suites; award-winning cuisine at Casa Rolandi Restaurant; a private beach, world class service & amenities, a 5-star Thalasso Spa & its own 42-ft private luxury Yacht. ... more   less 
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Also Known As:
Rolandi Hotel Isla Mujeres
Villa Rolandi
Rolandi Isla Mujeres

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