We decided on Isla Mujueres to celebrate our 25th anniversary. Villa Rolandi was recommended to us by a friend. The price was high, but we figured it would be worth it for a 5 star. Not! The rooms are fine, not fancy. Shower was caked in lime, furnishings worn. Walls very thin, able to hear neighbors clearly. We requested a third floor room and got one, but it looked into a huge palm tree, not the gulf view we wanted. If you are going there to get away from the kids - forget it. The "private beach" is not private at all. Kids there everyday and they were in and out of the pool with sand constantly. Don't rent a skooter from them, take a $5 cab to town and pay 1/2 the price. Don't make calls from room, we didn't know there was a $3.00 access charge until we noticed an extra $45 on our bill. Breakfast was stale, only 1/2 pot of coffee, a good way to lose weight.
It probably didn't help that Hurricane Jeanne came along either. We were never notified of the recommended island evacuation. In fact, while we inquiring about it, they were checking people in. We asked if they could locate a hotel for us in Cancun. They put us in a flea bag next to a strip joint. We immediately checked out went to the airport and got the only flight out and ended up spending the night in Miami, but at least we felt safe. We never used their airport transportation and have sent multiple emails for a refund, but have not gotten a response.
In other words, DON'T GO!
- Official Description (provided by the hotel):
- Coveted Isla Mujeres small luxury beach hotel featuring only 35 beautiful ocean view Suites; award-winning cuisine at Casa Rolandi Restaurant; a private beach, world class service & amenities, a 5-star Thalasso Spa & its own 42-ft private luxury Yacht. ... more less
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- Also Known As:
- Rolandi Hotel Isla Mujeres
- Villa Rolandi
- Rolandi Isla Mujeres