My husband and I are not extremely picky. We got what we thought was a reasonable deal on this hotel until we reached there. Had the price been lower...these issues wouldn't be worth a mention. Due to the 5 star charge I think they should work harder to make their guests more comfortable.
Too much seaweed in the water. It's hard to enjoy the beach.
Breakfast- SLOW and uninspiring
Food was very overpriced...more expensive in NY in some cases. The lobster is spiny lobster so the meat is tough and not sweet like what we are used to in the States. The price however is exorbitant!
There weren't enough lounge chairs around the pool to accommodate a quarter of their guests. The service was extremely slow for drinks.
I was locked out of my room and it took someone a half hour to get the key to let me in. I got extremely sick as a result bc I was only in a bathing suit and towel and there was .
The party boats which come in and out from Cancun cause a lot of noise which take away from the sanctuary of this location.
The price of golf carts in front of hotel are the highest priced and oldest! Ours could only go 15 miles per hour.
The decor of the room was by far the cheesiest and weirdest I have ever experienced. I felt like I was in a bad 80's movie!
The steam in shower never worked!
The only pros would be the dinner I had at Villa Rolandi and the massage in the spa.
Maybe this place used to be a 5 star back in the late 70's but I think it's past it's heyday!
- Official Description (provided by the hotel):
- Coveted Isla Mujeres small luxury beach hotel featuring only 35 beautiful ocean view Suites; award-winning cuisine at Casa Rolandi Restaurant; a private beach, world class service & amenities, a 5-star Thalasso Spa & its own 42-ft private luxury Yacht. ... more less
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- Also Known As:
- Rolandi Hotel Isla Mujeres
- Villa Rolandi
- Rolandi Isla Mujeres