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“Amazing weekend!!”

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Zoetry Villa Rolandi Isla Mujeres Cancun
Ranked #3 of 37 Hotels in Isla Mujeres
Certificate of Excellence
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Amazing weekend!!”
Reviewed June 10, 2013

Service and hotel are incredible!! From the time we arrived at the airport to being picked up by the yacht was 1st class service!! We celebrated out engagement and coming back to get married at this hotel! We are looking forward to coming back!! You must see the whole island!! Amazing views!!

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Normacampuzano
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,362 reviews from our community

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Rating summary
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Traveler tips help you choose the right room.   Room tips (219)
Date | Rating
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English first
Knoxville, Tennessee, United States
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed June 5, 2013

The good: The property - beautiful and well maintained; the pools are fantastic. The rooms -large and comfortable - can't beat the view from your bed; the decor is classy; the bathrooms are well-appointed; some of the furniture is in need of replacement or repair; A/C needs to be updated for the climate (sometimes uncomfortably warm at night). The Spa - the best relaxtion massage my husband and I have ever had; the service is the best at the hotel. Overall, A- on the property. The room cleaning service was very good and very honest. We felt good about that gratuity!

The bad: Our arrival - our plane landed in Cancun 20 minutes early. The airport taxi staff phoned Augustine (awesome car service) and he arrived immediately. Augustine phoned Rolandi to alert them of our arrival and they said it would be noon before they arrived at the port; this was at 10:45 am. They finally arrived at 12:30. We were originally told that we might have to wait 30 - 45 minutes for the yacht to retrieve us; however, this doubled that estimate. All was good since we just arrived and had great margaritas at the port bar. Upon arrival at the hotel, all seemed to be fine. Victor greeted us and went through our paperwork / took our passports. Our reservation was recorded incorrectly; however, he got that straightened out in 15 minutes or so. We were taken to our room (I agree with everyone who recommends the higher floors) where we were told that the ceiling fan was being cleaned and it would only be a few minutes; to wait in the bar and someone would get us when it was ready. This was around 1:20. We went to the restaurant to grab lunch thinking the room would be good to go by the time we finished. The restaurant service was awful; no one waited on us until my husband went to the huddle of servers and asked for service. The food came quickly and then our server disappeared. Around 3 PM (yes, > 1.5 hrs later), I left the restaurant to check with the front desk on our room, which was ready (nope, no one came to let us know as committed). It took another 15 minutes to get our check, again upon my husband having to seek it out. So, we arrived in Cancun around 10 am and got into our room after 3 PM. Day 1 - shot. The kicker - when I was unpacking I could not find our passports. Obviously in a panic I retraced that we had furnished them upon request at check-in and they were not returned. I called the front desk and was initially told they didn't have them; however, they did find them and stated they'd send them up immediately. We received them 25 minutes later. The restaurant - don't get the American breakfast option; sausage = hot dog; cinnamon toast and waffles are served cold; eggs over easy are a mystery; the fruit is awesome. Our service in the restaurant at breakfast was abysmal. We figured the 1st day was a misfire so we tipped 20% on what the breakfast would have cost had it not been included. Days 2 and 3 were no different; yet we continued to tip 20%. We didn't; however, return for our remaining breakfasts. Pool side & beach service - again, we kept to a > 20% gratuity theme throughout the entire visit hoping our service would improve, yet we always had to request service - for anything. We continued to be courteous and polite (c'mon, we Southerners, we don't know any other way) - as was the staff, but frequently asked "how hard is it to get a drink around here?".

BTW, we asked the front desk to arrange a golf cart rental for our stay and were told we had to go into town to rent one. What's up with that when others posted that the front desk handled their rental...???

The ugly - good news . . . there is no "ugly". The beauty and location of the property, the spa, and the ambience of the experience almost make up for the poor service. The trip, overall, still warrants a "4", but there are improvements to be made in customer service. We chalked the service issues up to our reservation being from a discounted Living Social voucher; 2nd class citizens.

We actually look forward to our return. We are hopeful that our service issues were a one-off and our return will remedy our poor first impression.

The island is wonderful -
- The Soggy Peso (strong margaritas and delicious ribs on Sunday night)
- Mango (great breakfasts and lunches; closes at 3 each day)
- North Beach (calm waters, great service staff, cheap chairs and umbrellas)
- Wonderful cab drivers (all gave local information and were professional / courteous)
- Golf cart, golf cart, golf cart - gotta get one - exploring the island with a cooler of cerveza is part of the fun
- Sunsets are amazing
- The Villa Rolandi side of the island is quiet with very little traffic
- Met some great people poolside; everyone is in a good mood in paradise.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank CW2nd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
new york city
Level 5 Contributor
68 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed June 1, 2013

Villa Rolandi is a small, well run, quiet property on the charming island of Isla Mujeres.

What we liked:

1. With only 35 rooms you are afforded lots of personal, but not obtrusive attention. Everyone is friendly and knowledgeable. Our greeter, Victor, was especially helpful in getting us started.

2. There are three pools, each seeming to perform a different function. The largest pool seemed to be the center of recreation. The salt water pool was the place to relax after a long day and the smaller fresh water pool for swimming laps. All of the pools were well maintained, and a joy to use (not too hot, not too cold).

3.. The restaurant was excellent. We tried almost everything and, with a couple of exceptions were well pleased. It's a little curious, though, that there was no attempt to compliment the Italian fare with a little bit of local fare. However, that can be had elsewhere on the island. We had emailed the hotel 1 week prior to arrival stating that two of our party needed gluten free food. The chef and wait staff went out of their way to see that we were accommodated.

4. The beach is small but private. Usually there were only a few people there. No outside vendors or tourists will hassle you.

5. The Hotel is away from the busiest parts of Isla Mujeres. The street in front of the hotel is relatively quiet, which lends to a good night's sleep.

The quibbles (I stress that these are minor in comparison to the 'likes'.)

1. If you get a noisy group around the pool, as we did the last 2 days we were there, as the resort is small it is hard to get away without leaving the area. Also, if you want privacy, ask for a room on the 2nd or 3rd floor as the 1st floor rooms open directly onto the pool area. On the other hand, the 1st floor rooms allow you to wake up and jump in/out of the pool for a morning refresher.

2. Our room cleaning occurred quite late in the day, approx. 2-3pm and turndown service happened as late as 9:15pm.

Some suggestions:

1. Rent a golf cart through the front desk. There are lots of interesting things to do on Isla Mujeres and all can be reached in no more than 10-15 minutes in a cart. The cart rental fees include refueling each evening. We went one place or the other every day.

2. Get to know Victor and the owner of the hotel jewelry shop, Jorge. They both steered us to out of the way, excellent shops and restaurants. We had the best local food in a little hole in the wall (imagine plastic chairs and red and white plastic checkered tablecloths) that we would have never found if it weren't for Jorge.

3. Bring lots of sun screen.

We will definitely return to Villa Rolandi.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
5 Thank outsdad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
El Dorado, Arkansas
Level 5 Contributor
64 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed May 31, 2013

While we didn't stay at the hotel, all the girls I came to Isla Mujeres with had a spa day there. The massage was amazing!! We all had a body scrub, Swedish massage and body wrap. It was so peaceful and such a nice place! The staff even allowed us to hang out by the pool afterwards and have a drink. It was such a great place! Next time I go to Isla, I'd love to stay here too!

  • Stayed September 2012, traveled as a couple
    • Service
Helpful?
1 Thank Heather L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Level 4 Contributor
29 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed May 29, 2013

An excellent place to stay. We had a golf cart most of our stay and explored the island to see if we could find a better or equal place to stay. We couldn't. This is where you want to stay on Isla Mujeres.

On the back side of the island with views of the Cancun lights at night. Cool, hip suites with hot tubs facing the ocean. A beautiful property.

Rent a golf cart and explore all of the island.

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Green_Flash_Kids
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin, Texas
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 29, 2013

Stayed here a couple weeks ago and loved it. If you're looking for a big resort this isn't the place, but I don't believe there are any big resorts on Isla Mujeres. The hotel is clean and beautiful in a simple way. The staff are very friendly and attentive. The restaurant is the best on the island, in my opinion. About the only disappointment was the exercise room. However, you're on an island so there are plenty of things to do outdoors for exercise.
In short, I would definitely go back...hopefully soon!

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank cs1505
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level 2 Contributor
9 reviews
3 hotel reviews
Reviewed May 28, 2013

Villa Rolandi is excellent - a well-run, stylish hotel away from the chaos of Cancun. Loved it! The onsite Italian restaurant is not the cheapest, but is well worth it: the food and service is simply superb, and the location right on the ocean is wonderful. This is - simply - some of the best Italian pasta and seafood I have ever eaten (and yes, that includes many trips to Italy itself!) - we ate there every night and were never disappointed. I would definitely recommend both the hotel and the restaurant.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mjlloyd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Zoetry Villa Rolandi Isla Mujeres Cancun

Property: Zoetry Villa Rolandi Isla Mujeres Cancun
Address: Fracc. Laguna Mar SM. 7 Mza. 75 Lotes 15 y 16 | Carretera Sac-Bajo, Isla Mujeres 77400, Mexico (Formerly Hotel Villa Rolandi)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Isla Mujeres
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#1 Spa Hotel in Isla Mujeres
#2 Luxury Hotel in Isla Mujeres
#3 On the Beach Hotel in Isla Mujeres
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Zoetry Villa Rolandi Isla Mujeres Cancun 4.5*
Number of rooms: 35
Official Description (provided by the hotel):
Coveted Isla Mujeres small luxury beach hotel featuring only 35 beautiful ocean view Suites; award-winning cuisine at Casa Rolandi Restaurant; a private beach, world class service & amenities, a 5-star Thalasso Spa & its own 42-ft private luxury Yacht. ... more   less 
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Also Known As:
Rolandi Hotel Isla Mujeres
Villa Rolandi
Rolandi Isla Mujeres

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