My husband and I just returned from a week at this wonderful, small boutique hotel. It was everything and more than we expected. I had requested a third floor room for the vaulted ceilings and the spectacular view of Cancun. We were in room 306, looking out over the center of the main infinity pool. We have a gold standard we set for service, food, and accomadations and Villa Rolandi met them all. A few years ago we stayed at Casa Que Canta in Zihuatenejo which is also top-knotch. The resorts are comparable , yet different due to location and overall setting.
The service at this hotel sets them apart from most resorts of similar size. Sergio, Ariel, Miguel, Jesus and Mary went far above the normal service given at any hotel. My husband came down with food poisoning the second night we were there. We had ventured into town for a bite, and he became violently ill in the middle of the night. (We have traveled to Mexico many times and this is the first time this has happened.) I approached the front desk at 3 a.m.and they could not have been more caring and kind. Two staff members followed me to our room with a thermometer and blood pressure cuff, ( I am a registered nurse ) .Later that morning they phoned the on-call Dr. un-prompted for sound advice. An associate was sent to town for Pedialyte, arriving back at the hotel in 20 minutes with 2 bottles. The gardner even cut down fresh coconuts and delivered them to the room so he could have the benefit of the milk for his dehydration!!!The restaurant staff prepared a wonderful chicken soup for him as he slowly got better over the course of the next 3 days. They went above and beyond and we were able to enjoy the remaining few days we had thanks to their TLC. It is nice to know you are in good hands so far away from home.
The food is beautifully prepared , varied and delicious. The hardest part was deciding what to eat because it was all so outstanding. I had the best Osso Bucco I have ever had the last night we were there...We thought the prices were reasonable considering the quality. The wine was on the expensive side., but a nice treat if you so desire. They offer a very romantic beachside dinner that several couples said was well worth the extra cost. We did enjoy a beachside massage that was delightful.
Snorkeling at Castillo Garrafon was excellent. Catch a cab from the hotel, around $5.00 minus tip. The same price to get in and the beach is yours. Manta rays, sea cucmbers and probably 50 types of fish to wonder at. We had planned on doing the whale shark tour, but ran out of time. A golf cart to putz around the island is fun too.
If you want excellent service, outstanding food and a relaxed atmosphere, this place should be a MUST. We are already planning our return next year if not before. ENJOY !!!
- Official Description (provided by the hotel):
- Coveted Isla Mujeres small luxury beach hotel featuring only 35 beautiful ocean view Suites; award-winning cuisine at Casa Rolandi Restaurant; a private beach, world class service & amenities, a 5-star Thalasso Spa & its own 42-ft private luxury Yacht. ... more less
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- Also Known As:
- Rolandi Hotel Isla Mujeres
- Villa Rolandi
- Rolandi Isla Mujeres