We called the hotel to book for a week. A rate of $198 USD was agreed upon and the first of seven nights prepaid on CC. Upon arrival the room was not ready and we were instructed to go to the restaurant for a snack, at which point we noticed the rates were sitting on the counter. The room we had booked was actually $172 per night. After asking why we were paying $198, were advised that that was a walk in rate. We had just walked in ! After some discussion and the threat of not staying for the week , a nightly rate of $172 was agreed upon.
The view from the restaurant was very nice as were the drinks and snacks. Service which we had read being terrible was good. When our room was finally ready , we walked up the stairs and tried one of the three keys. We got in. Large basic room with patio and king bed. The patio had the lowest chairs which at a height of 6 inches would not allow you to enjoy the view over the concrete barrier. Small sitting area in room(2 chairs and a table) offered little comfort. The bed all be it a king was not comfortable and had stains on the comforter. The bathroom was tiny as the door hit the toilet bowl and was in desperate need of renovations. The room had no fridge , TV, WIFI, phone, ice bucket or machine, or drapes that fit the windows.
We did realize prior to booking that this was a simple "Yoga" retreat ( which is not included) but a few simple amenities would have been nice.
In our hurry to unpack we must have missed the jurassic size red ants all over the bathroom and walls but they introduced themselves before we turned in. Sleeping was entertaining.
At dinner we over heard a local speaking to his daughter and asked what his opinion was of Na Balam. He said over priced for what was offered and that he knew many places at less than half the rate with much more offered.
We slept (or attempted to) the night and checked out in the morning to stay at our locals recommendation. Which was fantastic.
The included continental breakfast was a joke . Bruised apple with mused mango and coffee with floaties was less than acceptable.
Upon checkout Jessica the front desk clerk who was friendly listened to all our reasons for leaving early and even asked us to write this review to help make some needed changes at the hotel.
We were not expecting fancy, or high end , and have spent much more for accommodations, but the value was just not there!
- Official Description (provided by the hotel):
- The love for nature, an admiration to the Mayan culture and a concern for holistic wellness are reflected in this haven of peace and serenity. Na Balam offers you a place to enjoy the beauty of the Caribbean sea and its sunsets with personalized services and attention. ... more less
- Reservation Options:
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- Also Known As:
- Hotel Na Balam Beach
- Na Balam Beach Isla Mujeres