We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
WINNER WONDERLAND
Win Big When You Book on TripAdvisor

“total relaxation visit” 5 of 5 bubbles
Review of Na Balam Beach Hotel

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Na Balam Beach Hotel
Ranked #14 of 37 Hotels in Isla Mujeres
Key West, Florida
Level Contributor
2 reviews
“total relaxation visit”
5 of 5 bubbles Reviewed November 21, 2012

when I think of a place to relax Na-Balam hotel come to my mind ,you don't nee to go anywere
there is a restaurant bar by the beach so close from the water you can hear the the sound of the waves breaking against the sandy beach.for the evening they offer another restaurant-bar
that is so beautifull it make you fill like dancing under the stars.
the rooms are very spacious the staff very frendly the sand white the ocean turquoise color.
the beach service, launge beds it is all excelent i truly enjoy it,I can't wait to go back.

Room Tip: rooms near the beach are quieter
See more room tips
  • Stayed September 2012, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank RadiantCargoandTrip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

770 reviews from our community

Traveler rating
    258
    248
    118
    63
    83
See reviews for
151
360
24
12
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (189)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Oslo, Norway
Level Contributor
10 reviews
3 hotel reviews
3 of 5 bubbles Reviewed November 20, 2012

Too expensive! Sea view room with curtains that didn't cover the windows, absolutely no decoration in the room, no telephone or alarm button, partly unfriendly receptionists were the negative changes from last time. The food is excellent, but ask for the bill a couple of hours before you leave so that you can control it, just too clumsy. The beach and the quiet atmosphere is just what you need after a round trip in Mexico, but the hotel needs a careful redecoration.

  • Stayed November 2012, traveled with friends
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Ho_Emma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tel Aviv, Israel
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed November 10, 2012

the hotel have rooms it both sides of the road, the pool side and the beach side which is more expensive. the rooms are very big and nice, the pools is small but beautiful, surrounded with lots of trees and plants, and the beach is very beautiful and peacfull. the staff was very nice, the breakfast is good and served in the restaurant that is located on the beach - great location!
Great value.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Morans888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York, New York, United States
1 review
5 of 5 bubbles Reviewed November 7, 2012

This hotel has great, spacious rooms. There are lizard noises to wake you up. The room service even cleans the dishes!We were fully equipped with coffee makers and a fridge. you feel like you are at home. The beds are just a bit too hard...

They also have good service, they will give you anything from kids buckets and shovels to beach towels.
We were very satisfied.

Room Tip: Get room 32!!
See more room tips
  • Stayed November 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Helen C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Level Contributor
25 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed October 28, 2012

On our honeymoon with Cancun as the home base, we went to Mujeras without a plan and stumbled upon this hotel. Walked in, checked it out, and once we saw the room that walks right out to the beach, we were sold. More stars at night that you could see right on our beach patio that anywhere. Rented golf cart right around the corner to get around. Good hotel and great location right on the beach.

  • Stayed July 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank ATL-RES-2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caesarea, Israel
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 bubbles Reviewed October 12, 2012 via mobile

Though the Na Balam features a great beach, pool and location the incredibly damp and smelly rooms and ludicrous rates well, dampen the whole experience...
Breakfast isn't included and the restaurant is far from reasonable in every aspect. In conclusion- most hotels and resorts on Isla Mujeres don't offer a good value for your money and Na Balam is defenetly no different...

  • Stayed September 2012
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Tomer T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vista, California
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed October 8, 2012

If you are looking for a beach paradise, I would recommend staying at Na Balam. If you are also looking for good service, I would stay clear of this hotel. On the first day of my stay, they didn't have any beach towels available and asked my friend and I to return in 5 minutes. We ended up requesting the towels on 5 different occasions over the next couple of hours. The service at the restaurant was also atrocious. They took a long time to bring us our food and then ignored us throughout the entirety of the meal. One morning, we asked 3 different waiters for a coffee refill and it took over 30 minutes to get our coffee.

My friend and I enjoyed our stay at Na Balam because the beach/location is unbelievably beautiful. That being said, the service definitely needs to improve.

  • Stayed October 2012, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank lrbbgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Isla Mujeres hotels
0.2 mi away
Ixchel Beach Hotel
Ixchel Beach Hotel
#4 of 37 in Isla Mujeres
4.5 of 5 bubbles 1,215 reviews
0.1 mi away
Mia Reef Isla Mujeres
Mia Reef Isla Mujeres
#7 of 37 in Isla Mujeres
3.5 of 5 bubbles 1,742 reviews
0.3 mi away
Nautibeach Condos
Nautibeach Condos
#1 of 37 in Isla Mujeres
4.5 of 5 bubbles 609 reviews
Show Prices
Show Prices
Show Prices
0.1 mi away
Cabanas Maria Del Mar
Cabanas Maria Del Mar
#21 of 37 in Isla Mujeres
3.5 of 5 bubbles 652 reviews
2.1 mi away
Zoetry Villa Rolandi Isla Mujeres Cancun
1.4 mi away
Marina Paraiso
Marina Paraiso
#15 of 37 in Isla Mujeres
4.5 of 5 bubbles 142 reviews
Show Prices
Show Prices
Show Prices

Been to Na Balam Beach Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Na Balam Beach Hotel

Property: Na Balam Beach Hotel
Address: Calle Zazil Ha 118 | Playa Norte, Isla Mujeres 77400, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Isla Mujeres
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#5 Spa Hotel in Isla Mujeres
#7 On the Beach Hotel in Isla Mujeres
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Na Balam Beach Hotel 3*
Number of rooms: 32
Official Description (provided by the hotel):
The love for nature, an admiration to the Mayan culture and a concern for holistic wellness are reflected in this haven of peace and serenity. Na Balam offers you a place to enjoy the beauty of the Caribbean sea and its sunsets with personalized services and attention. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Hotels.com, Odigeo, Travelocity, Cheap Tickets and Priceline so you can book your Na Balam Beach Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hotel Na Balam Beach
Na Balam Beach Isla Mujeres

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing