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“Great hotel, great value, nice staff” 4 of 5 stars
Review of Na Balam Beach Hotel

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Na Balam Beach Hotel
Ranked #15 of 37 Hotels in Isla Mujeres
Tel Aviv, Israel
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Great hotel, great value, nice staff”
4 of 5 stars Reviewed November 10, 2012

the hotel have rooms it both sides of the road, the pool side and the beach side which is more expensive. the rooms are very big and nice, the pools is small but beautiful, surrounded with lots of trees and plants, and the beach is very beautiful and peacfull. the staff was very nice, the breakfast is good and served in the restaurant that is located on the beach - great location!
Great value.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Morans888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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745 reviews from our community

Traveler rating
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    117
    61
    79
See reviews for
146
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12
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (186)
Date | Rating
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  • English first
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English first
New York, New York, United States
1 review
5 of 5 stars Reviewed November 7, 2012

This hotel has great, spacious rooms. There are lizard noises to wake you up. The room service even cleans the dishes!We were fully equipped with coffee makers and a fridge. you feel like you are at home. The beds are just a bit too hard...

They also have good service, they will give you anything from kids buckets and shovels to beach towels.
We were very satisfied.

Room Tip: Get room 32!!
See more room tips
  • Stayed November 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Helen C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Level Contributor
25 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed October 28, 2012

On our honeymoon with Cancun as the home base, we went to Mujeras without a plan and stumbled upon this hotel. Walked in, checked it out, and once we saw the room that walks right out to the beach, we were sold. More stars at night that you could see right on our beach patio that anywhere. Rented golf cart right around the corner to get around. Good hotel and great location right on the beach.

  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank ATL-RES-2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caesarea, Israel
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed October 12, 2012 via mobile

Though the Na Balam features a great beach, pool and location the incredibly damp and smelly rooms and ludicrous rates well, dampen the whole experience...
Breakfast isn't included and the restaurant is far from reasonable in every aspect. In conclusion- most hotels and resorts on Isla Mujeres don't offer a good value for your money and Na Balam is defenetly no different...

  • Stayed September 2012
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 2 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank Tomer T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vista, California
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed October 8, 2012

If you are looking for a beach paradise, I would recommend staying at Na Balam. If you are also looking for good service, I would stay clear of this hotel. On the first day of my stay, they didn't have any beach towels available and asked my friend and I to return in 5 minutes. We ended up requesting the towels on 5 different occasions over the next couple of hours. The service at the restaurant was also atrocious. They took a long time to bring us our food and then ignored us throughout the entirety of the meal. One morning, we asked 3 different waiters for a coffee refill and it took over 30 minutes to get our coffee.

My friend and I enjoyed our stay at Na Balam because the beach/location is unbelievably beautiful. That being said, the service definitely needs to improve.

  • Stayed October 2012, traveled with friends
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
2 Thank lrbbgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tel aviv
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed October 5, 2012 via mobile

The service of the restaurant is terrible!!! First night we spent in the suit, arrived in the morning, after night of treveling, at noon I tried to get some rest, but there were reconstructions right above my head, very loud sounds. Then we were tranfered to a regular room that is very poor and old that is not comfy at all. The first morning in the restaurant it took the waiters about 15 minutes to notice that we are there, although there were may be 3 more couples in the restaurant. They were angry and very unpleasant . At the end of the meal they mentioned that the service is not included , and we're standing right near to see how much we are going to add. At the second morning it took them20 minutes to notice us and then they said that there is no coffe right now, it will be another 10 minutes, it took 20 more to get a coffe. After terrible , very unpleasant service they stood there again to ask for a tip. I found my self complaining to the front desk, the guy was very nice, but all he did was to give me a form of satisfaction to fill. The beach though is really beautifull and the beds on the beach are very comfy. I recommend to stay anywhere else and come and enjoy the beach.

Stayed October 2012, traveled as a couple
Helpful?
3 Thank noam k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Isla Mujeres hotels

Smyrna, Georgia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed October 1, 2012

Na Balam is a true gem. Definitely has its pros and cons. And the island isn't for everyone. But, being there felt more like "touring" than just being a "tourist". Na Balam was the best and closest to the sea AND the town that we saw.
Pros:
-Clean, well maintained room. A/C worked great. Comfy bed, great ocean view from the balcony (unit #11), plenty of space to move about
-Great beach and beach bed
-Great service at the beach by the restaurant staff. Reasonable prices. Fresh, delicious Mex fare
-LOVED being next to Fenix bar. Great cocktails and tapas.
-You can walk right around the point of the beach, near the rocky cove, and snorkel as you wish. Tons of fish. No need to do the $60 snorkel tour they sell to you in town.
-short walk to town where there's endless options for great food (Lola's, Rooster, Olivia) and shopping and drinks. We did this daily, sometimes 2x

Cons
-Construction at Na Balam ruins some of the ambiance during the day when trying to take a nap in the room or walk the grounds. They need to speed this up. But you never notice this on the beach or at night
-the walk to the town is filled with potholes and stray animals. Not terrible, but not a luxurious walk. Definitely safe, though. We never felt uneasy walking, day or night
-On Hidlago, in town, the vendors are fairly pushy, so practice saying "No Gracias" alot
-The shower head in the room was a MESS--sprayed everywhere. Pretty worn out. Need to replace those!!

We loved it. It was a 10th anniversary treat. We'd go back. And would stay at Na Balam

Room Tip: make sure you ask for on on the ocean side
See more room tips
  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank trickybfort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Na Balam Beach Hotel

Property: Na Balam Beach Hotel
Address: Calle Zazil Ha 118 | Playa Norte, Isla Mujeres 77400, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Isla Mujeres
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#5 Spa Hotel in Isla Mujeres
#7 On the Beach Hotel in Isla Mujeres
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Na Balam Beach Hotel 3*
Number of rooms: 32
Official Description (provided by the hotel):
The love for nature, an admiration to the Mayan culture and a concern for holistic wellness are reflected in this haven of peace and serenity. Na Balam offers you a place to enjoy the beauty of the Caribbean sea and its sunsets with personalized services and attention. ... more   less 
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Also Known As:
Hotel Na Balam Beach
Na Balam Beach Isla Mujeres

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