We are sitting in our Grand Platinum Suite right now (Feb 12, 2010) and feel compelled to review our experience while still here. We fought through a massive blizzard to get here, so our hopes and expectations were very high. We are disappointed.
-Our flight was delayed one day. The hotel insisted we pay for the missed night, as the hotel was fully booked. When we arrived at 2 PM the next day, we were told our room was not ready. How could the room not be ready if we were supposed to be sleeping in it the night before? They did allow us access to another room for a couple hours to shower and wait for our room. Good customer service on this point.
-Location: The room is 626, which we imagine is the best location for the GP suites. It is the closest suite to the beach. As such it is a little noisy with the grade school across one road from the hotel, and a turn-around for the main road directly in front of the room.
-Condition/decor: The room seems shabby and incomplete. There are markings on the walls and counters like more towel racks and fixtures are scheduled to be installed, but were not finished before letting patrons use the room. The living area with a couch and two ottomans has no lighting of any kind. It's a good room by day, but at night is completely useless. As others have noted, the room has a two burner cooktop but no pots, pans, dishes, utensils, etc. There is an ironing board but no iron, no alarm clock, four hangers in the armoire with two taken by hotel robes...again incomplete.
-Comfort: The bed is rock hard, also noted by other reviewers. The room has no additional pillows or blankets. The air conditioning has two speeds; meat locker and off. If you turn the air conditioning off, eventually the cold air is replaced by a faint sewage smell.
-Private terrace pool: The pool was nice though it had a lot of small floating debris in it and a beer cap on the floor. The condition of the pool did not change during our entire stay. The pool is accessed by climbing a staircase and exiting a glass door. The door does not lock, which is a little disconcerting. Not that we were expecting ninjas...
-The condition of the hotel is fair. There are some areas showing signs of wear and neglect, such as the stairways and corridors leading to the rooms. There were food scraps in the hall outside our suite for five days. Today they were removed.
-Pools look nice. There are ample places to relax around the pool including chairs, beds and grassy areas.
-The hotel is fronted on one side by a cemetary overlooking a power substation. The temporary room they gave us overlooked this area.
-There is wifi in the lobby and every room and is helping write this review.
-The reception counter almost never had enough pesos to make change for $20 USD. This made tipping a little difficult.
-The restaurant food is average to good, depending on where and when you get it. Cafe Del Mar was good for lunch. However one of us was ill after every breakfast we ate at Sabor, which is the breakfast buffet. We ate something different every day always with the same result. Other days we went outside the hotel for breakfast and had no problems.
-Room service food is terrible. Offerings are listed on two small pages and include no Mexican dishes.
-The sand is powdery but littered with drink straws and cigarette butts. The hotels to the north take better care of their sand.
-The beach is adjacent to a boating channel, so there were always loud motors and the occasional diesel aroma disturbing beachgoers.
-Unlike other reviewers, we had no trouble getting chairs under the palapas. Service here was slow but friendly.
If we came to this hotel again, we would take the room only option and get our meals elsewhere. We had great meals at Jax's Bar across the street and delivery pizza from Rolandi's. Unfortunately we feel that the quality of room and limited services do not justify the hefty price we paid for the "Privilege."
- Official Description (provided by the hotel):
- Privilege Aluxes: Truly a privileged experience ... more less
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- Also Known As:
- Privilege Aluxes Isla Mujeres
- Privilege Aluxes Hotel Isla Mujeres