We stayed at Privilege Aluxes (a-loo-shays) for three nights to celebrate my birthday. The hotel is a beautiful property, and staying there is luxurious, because of a combination of the facility and the wonderful staff. We were greeted at the door with champagne and taken to our premium suite. It had a large living room, a kitchen, and a bedroom, plus a hot tub on the balcony. All is brand new and a rather plain, but very modern and comfortable with two flat-screen TV’s, a great shower and bathroom counter, and a very comfy bed. The grounds and our rooms were always kept spotless by the staff. No matter where we went on the property, the staff was amazingly attentive and determined to provide whatever we wished. I might point out that we chose to go the all-inclusive route. We don’t usually choose A-I, but we were glad we did, even if we did do dinner in town one night.
Aluxes’ restaurants were all extremely well done. Satay was terrific for Thai dinner as was Sabor for every breakfast and one dinner. The breakfast buffet there was sumptuous, and the dinner was gourmet standard. Lunch on the beach at Café del Mar was also first rate. Every meal was lavished with enthusiastic service. The waiters may not always know what they are doing or what I have said in my broken Spanish, but the effort to please was always 100%. Visitors may find, like we did, that Satay and Sabor are virtually empty when they dine. I don’t know why. Maybe the A-I people are in the minority and the rest of the guests go for dinner in town. Maybe we ate a little early. Don’t let the small number of diners trick you into being worried about the food. The chef is remarkable and will visit your table.
The beach arrangement was perfect. We had no trouble getting two chairs beneath a palapa each day. The furniture and décor of the beach club looks very rich. We had lunch right at our chaise longues. The beach is broad – unlike just around the corner to the north where North Beach is currently suffering. You cannot beat the waters off Playa Norte, but the beach is sadly eroded. At Aluxes each day, just before 5 pm, we returned to the beach to have a drink and watch the sunset. The atmosphere provided by the sun, the music, and our drinks was the most mellowing we could ask for.
We did have a few negatives associated with our stay and they all had to do with scheduling. First was a mix-up concerning the date of our stay. I made reservations in August for three nights in November. In the process of reconfirming two weeks before our arrival, I discovered they had reserved us for December dates instead of the November dates, which were stated multiple times in our e-mail exchanges. While they corrected the reservation mistake that day, I wonder if it affected the quality of our room. Did I go to the back of the line for November 14th when they fixed it? I was suspicious of just that because we were disappointed in the location of our suite – that is, at the far end in Building #1 and on a low floor. This meant that most of our view from our balcony, including our hot tub, was over the unattractive roofs and courtyard of a neighboring center for feeding and entertaining cruise ship groups. We had to look hard to the left to view slivers the pool area and out to the sea. I was not able to change rooms higher-up and toward the center because there were no other premium suites available. That is why I wonder if I suffered a poorer room due to the scheduling snafu. We also had trouble getting to and from the hotel. We ordered transfers from the airport to the hotel and from the hotel to the airport through the Aluxes to make the transfer smooth and worry-free. So much for that idea. AGI Tours was contracted to handle it all. When we arrived in Cancun, AGI was not waiting for us as promised. When I found them, I learned they expected us three hours later – in spite of being given our correct arrival time in advance. When the AGI rep dropped us off at Aluxes, he told us to be in the lobby at 11:45 am on our departure day. Did he show up on time? No. The hotel had to call and find him. Again, they somehow expected us to be leaving much later, even though they told us when to be ready. None of this was Aluxes fault, but they did contract AGI for us, so they must share some of the blame.
Aside from these negatives, we gave our stay at Aluxes straight A’s, and we highly recommend it for people willing to pay a bit extra ($245 a night) for creature comforts, excellent food and service, and convenience.
- Official Description (provided by the hotel):
- Privilege Aluxes: Truly a privileged experience ... more less
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- Also Known As:
- Privilege Aluxes Isla Mujeres
- Privilege Aluxes Hotel Isla Mujeres