This hotel has a lot of potential but it just isn't there yet. We booked Superior room because we really wanted the hot tub on the balcony. The room was very small, but for the most part, very clean. The problem is it was noisy. They were working on the room next to ours (drilling/jackhammers) and it messed up our siestas on two different days. Plus the workers could see down into our hot tub so it made it a little strange to get in it when someone could see you. We asked to be moved and were told that would happen. Then I got a call ten minutes later to be told I had to pay 40 dollars more per day to move. The second day we lost power in all of our outlets and the TV and clock and hairdryer didn't work. It was fixed the next morning and had to be fixed again later that same day. Still, we were not moved. I honestly wanted to check out of the hotel I was so upset. I didn't want an upgrade, just a room that didn't have loud noise and power outlets that kept going out. Plus the King bed wasn't a king. It was two beds pushed together which created a big crack in the middle and was not comfortable. We were told all of the beds are like this. The hotel is new and still smells like...well it has a smell that I can't describe. But anyone that has stayed there knows what I am talking about.
I am as laid back as they come and rarely if ever complain. I prefer to go with the flow. But as a regular traveler I am used to the front desk and hotels to do their best to make someone feel comfortable. I felt as though they could have moved us since we had so many problems. They had plenty of rooms. Or at least said "sorry for your trouble". We got none of that. We thought maybe we didn’t get much priority since we didn’t do the all-inclusive. Who knows. But we were not happy with the service.
Now, let me say, I think this hotel has a chance to be special. If they can get things done and iron out the kinks it has a great set up. I love the pool and the pool chairs. They do need to do a better job of cleaning up around the grounds (my girl friend actually spent some time throwing away beer cans one day because she got tired of looking at them). I think they are under staffed at this time. Which is understandable but if you are going to have guest you MUST make sure they are taken care of. We did not feel that way. There are some good things about this place but when you get upset about the bad things it overshadows them.
Also, I HAVE to say this (talk about burying the lead): ISLA MUJERES IS THE MOST AMAZING PLACE EVER . The hotel was by far the worst part of our trip. The rest of the island was epic. I loved it and would go back in a second. The food was wonderful, the water perfect and the people were kind. DO go to Isla Mujeres, I would just think twice about staying at PA right now. They need to get it together first. I’ll post more on the great places on the Isla Mujeres forum.
- Official Description (provided by the hotel):
- Privilege Aluxes: Truly a privileged experience ... more less
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- Also Known As:
- Privilege Aluxes Isla Mujeres
- Privilege Aluxes Hotel Isla Mujeres