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“First time Isla Mujeres travelers!” 4 of 5 bubbles
Review of Privilege Aluxes

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Privilege Aluxes
Ranked #4 of 38 Hotels in Isla Mujeres
Certificate of Excellence
Rockaway, New Jersey
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“First time Isla Mujeres travelers!”
4 of 5 bubbles Reviewed February 6, 2014

We decided to travel to Isla Mujeres for our 10 year anniversary trip! We had never been and this was also our first time at Privilege Aluxes! We were pleasantly surprised by both the island and the hotel!! Upon arrival we were greeted with smiles and glasses of champagne and we immediately felt at home!! The resort is gorgeous and small which is exactly what we wanted!! Our only "complaint" if it can be one is that our original room (434) was very small and the air conditioning unit was blowing directly onto the bed which made the room a bit uncomfortable for us. We immediately let them know we'd like to upgrade to a larger room and were accommodated within a day to do so!! Once we settled into our new room (501) we were THRILLED!
We decided to go for the all inclusive option b/c we wanted to just relax and not worry about where to eat. The food was great! Lunch at the beach was fantastic- dinner at Satay was amazing! All in all it was a great trip and we look forward to our next visit to Privilege and Isla Mujeres! Thank you to the staff for making our stay so wonderful!

  • Stayed January 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank stella815
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Privilege A, Social Media at Privilege Aluxes, responded to this review, February 9, 2014
Thank you very much for choosing us to celebrate your 10 year anniversary and for taking the time to post your kind comments on Tripadvisor.
Your opinion is of great help to us in our efforts to improve and achieve our main objective, which is the full satisfaction of our customers.

We are glad that you enjoyed your stay, our restaurants and the All Inclusive option and that the staff met yours expectations and made you feel at home.

We would love to see you again to offer more memorable moments.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,784 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (888)
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Macon, GA
Level Contributor
48 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 bubbles Reviewed February 5, 2014

We stayed here last March but I never entered a review. This year we tried a different hotel which was much bigger with more facilities and better food. However, we really liked this hotel, beach, and especially the charming and friendly island much more than we liked the big facility. We are in our 60s and loved relaxed ambience, huge condo style "rooms", friendly and helpful staff. The beach area was fantastic with many palapas under Palm trees, great service and a neat restaurant and bar we could take a few steps to for lunch. Rented a golf cart and toured the whole island in a morning, stopping at a fantastic local restaurant - many are rated highest on TA and price is great., as well as saw some neat attractions. Hotel is probably a 3+ star but overall the whole experience was a 4+! Only one downside - verify which all inclusive package you really want - some restaurants were just ok and we couldn't get our special scotch. Solution? A staff member ran down the street and bought it for our room! Great service!

Room Tip: Not many ocean views and distant so save your money and get pool view.
See more room tips
  • Stayed March 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank HotelSnobMacon_GA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Privilege A, Social Media at Privilege Aluxes, responded to this review, February 8, 2014
We wish to express our sincere appreciation for your contribution with your comments.

The consistent feedback and support we get from you help us to scale new heights in improving the quality of our service.
Let us inform you that we have improved our All Inclusive option to provide you with our best options. We would love to welccome you back to appreciate this changes and enjoy another memorable experience in Isla Mujeres.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
mpls, mn
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed February 4, 2014

My husband and I just returned from 11 incredible days at Privilege Aluxes! Although we have traveled to Isla 20+ times this was our first stay at this hotel. This trip was extra special because we were celebrating our 25th wedding anniversary. We are so happy with our choice! The property and grounds were beautiful, our room was perfect (232), and the service provided by the employees was truly exceptional! I cannot think of a single complaint worth mentioning. We did our best to experience it all. The beach bar/restaurant was a great lunch and dinner option, the breakfast buffet had cooked to order options, Satay was delicious, the pool snack bar was convenient and our cups were rarely empty, and the spa was amazing! Check-in and check-out were both a breeze. Every single employee worked very hard to make our stay enjoyable and they did not disappoint. We cannot say enough good things about the employees and this property! What a memorable vacation. Thank you Privilege Aluxes and the entire team! We can't wait to return.

We did the all-inclusive option because we found a great deal but agreed we would eat off site at least once a day. There are so many great restaurant options on the Island you will be missing out on the "Isla" experience if you don't try some.The location of this property is excellent and puts you within walking distance to many of them!

Also, if you have a request before or during your stay make it. I promise you they will do their best to accommodate you!

  • Stayed February 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank islatraveler3030
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Privilege A, Social Media at Privilege Aluxes, responded to this review, February 8, 2014
Thank you very much for choosing us in such a special occasion!
It is so encouraging to know that you enjoy the whole experience at Privilege Aluxes and we really appreciate your detailed review.
We found your praises very gratifying, after the work and effort made by our team.

We thank you again for your comments and look forward to providing you with the best of our attention and service excellence soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania
Level Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed February 4, 2014

We can't get enough of this place. We are so happy to have found such a perfect resort on a perfect little laid back island. This was our third trip to Privilege Aluxes, and wee have already booked our next trip. The hotel is always clean and maintenance is always kept up on. The staff recognized us this time but I don't think that made a difference on how we were treated. We have always been treated like valued guests. This time it was just a bit of a more personal greeting. The beach is the best on the island bar none. The food at Sabor is always very good, with a good variety of things to try. It changes daily, but this is the buffet. The food at Cafe del Mar is absolutely out of this world. We have never found something we didn't like there. For lunch I highly recommend the shrimp tacos! We are not big fans of Thai food, so I can not comment on that. But the rooms are very spacious and very clean and well stocked with linens, towels, and let's not forget the ever important mini bar! It's a smaller hotel with I believe 125 total rooms, so there's never really a big crowd anywhere which is fantastic for us. If you're looking for a non stop party, then this might not be the place for you. But if your'e looking for a laid back relaxing vacation on a perfect beach with wonderful staff and delicious food, then this is your place. Can't wait for May when I comeback to Paradise!

Room Tip: Rooms in buildings 1, 2, & 3 on floors 3 or above will offer the best views of the ocean!
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  • Stayed January 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank capozzi4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Privilege A, Social Media at Privilege Aluxes, responded to this review, February 5, 2014
Thanks for reviewing our hotel and describing our service and facilities.

Our guests are the greatest and most important part of our business so we find very rewarding your comments and we are delighted to read that you always feel valued by the whole team.

We greatly appreciate your preference and we look forward to seeing you again in May.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed February 3, 2014

We have been to privileges 3 times over a the past 2 years.

We keep going back because it is an amazing place for so many reasons.

The resort is gorgeous, clean and well maintained but what is a gorgeous place if the service was not quite there. Well, the people at Privilege Aluxes are top notch. All the workers are there to please their guests and make sure everyone is happy. From the check-in process to the very end, including the transfers, everything is efficient executed and well managed.

Now, what also makes this place so special is the island itself. The beaches are beautiful and the water is beyond clean and clear. I have been to many islands including Turks and Caicos, Bermuda, Bahamas etc and Isla Mujeres has one of the best beaches.

We love the food at PA including the ala cart restaurant Satay. Satay has come a long way....we went there on our first visit and it wasn't too impressive but in our most recent visit, it was amazing. We had dinner there at least 3 times.

The island also has lots of restaurant options as well and most are very very good. We had breakfast at Cafe Mango (this is a must try) - absolutely amazing. We have also had dinner at several restaurants on Hidalgo Street.

We stayed there most recently just before christmas and there was even a Santa Parade! All very fun to see.

One thing that we would like to see is an adjustment to their room service menu. The 1st time we stayed, they had chicken wings, chicken fingers and mozzarella sticks on the room service menu. Well, something must have happened and those items are no longer avaialble for room service. They are ONLY available at Cafe del Mar, which is very inconvenient. We would love to see those three items get back on the room service menu. That would have made our stay even better.

We are planning on returning in April this year so I hope the menu gets updated by then.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank MiloandBobby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Privilege A, Social Media at Privilege Aluxes, responded to this review, February 5, 2014
We are pleased to greet you and at the same time we would like to convey our gratitude for your preference in our hotel and your contribution with your comments.

Thanks to reviews like yours we reiterate our ongoing commitment to improve, we would like to inform you that we are already working on the room service menu so you will find it improved on your next visit.

Thank you again for your kind words and we look forward to welcoming you in April!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Maine
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed February 2, 2014

This was our 3rd year staying at the Privilege Aluxes and have to say it keeps getting better every year! The food was wonderful, the staff and service was impeccable! We have traveled in Mexico and the Caribbean for the past 17 years and have not encountered such exceptional customer service at any other resort. We had a wonderful stay! Kathia, Guillermo, Enrique, Renaldo, Gorge, and all of the staff went above and beyond to make our stay sensational! Many many thanks to you all! We will be back again next year.

Room Tip: Deluxe suites have beautiful views!
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  • Stayed January 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank twemery97
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Privilege A, Social Media at Privilege Aluxes, responded to this review, February 3, 2014
It is so encouraging to know that you always enjoy the whole experience at Privilege Aluxes and it keeps getting better.
We found your praises very gratifying, after the work and effort made by our team.
We thank you for your comments and look forward to providing you with the best of our attention and service excellence for the 4th time!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ridgefield, Connecticut
Level Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 bubbles Reviewed February 2, 2014

Privilege Aluxes is by far the most reasonable and beautiful hotel in all of Mexico.

Getting there: A 20 minute shuttle ride from the airport to the ferry, then a 15 minute ferry ride to the island with live music. Sit on the top deck for the best views. Privilege Aluxes is a 4 minute taxi ride from the ferry and is walkable if you don't have too many bags.

Flights: This July we have Aeromexico from NYC nonstop. 4 hours, $750 for 2 people.

Overall: I can't recommend Privilege Aluxes enough! Book it today! You wont be sorry! Please feel free to message me if you have any questions at all!

Check in: Seamless and friendly. Baggage porters are available. We were able to check in about 11 am.

The room the room the room! From the pictures all the rooms are nice. Lots have hot tubs on the decks. We booked a Platinum Suite all inclusive for a very reasonable rate. Check www.privilegehotels.com Thursday's around lunchtime for the best deals. The Platinum Suite is 2 floors with a kitchenette, huge living room, tons of closet space, very nice bedroom and bathroom on the first floor. Both floors have a balcony! By far the highlight of the Suite is the top deck. Another bathroom, huge deck with 2 sun chairs and the best of all, your own private plunge pool! It is about 4x10 feet and heated if necessary. We rented a raft for the ultimate in lounging. There is clear glass about 3 feet around 3 sides of the pool and awesome views. There is also frosted glass so the neighbors cant see you. There are about 10 Suites with plunge pools scattered on 4 floors. Sorry the best Suite is occupied July 17th to the 24th 2014. We have traveled from Hawaii to Nice and this is the best room we have ever had! I think only Fiji or the Maldives would offer a nicer location. The price there is 10 times the cost! Maybe when I win the lottery.

Location: Located on Isla Mujeres off the coast of Cancun away from the party atmosphere of Cancun. A day trip to Cancun is easy if you like more than a few adult beverages. The hotel is located on Playa Norte (North Beach for those of you who don't habla Spanish).

The island: I recommend renting a golf cart for a day to see the entire island. www.mapchick.com has awesome maps. Head all the way around the island. There are many places to stop for views and and snorkeling. A stop at the south end of the island is a must for some ruins, waves, and views. In the summer a boat trip to see the wale sharks and manta rays are a must! The whale sharks are the largest are not whales but the largest fish in the world!

Dining: As I said we did the all inclusive, however all rooms come with a free buffet breakfast. We did the buffet every morning, included room service for lunch and a couple of dinners on the beach with live music. All were very good to excellent. Town starts 2 blocks away and ends about .6 miles away at a plaza with food carts and a grocery store. Restaurants and souvenir shops line the main drag (Hidalgo Street). All were good and I cant mention them all but the 2 best are Lola Valentinos and Fueguitos Steak House were the best. We went out 5 out of 7 nights despite having the all inclusive. Please message me if you want more recommendations. I love talking about the island!

I would say you need 5 days minimum. We did 7 for about $1800. You can get 14 days all inclusive for $5000. My wife cried when we left.

This July we will be returning to our same plunge pool and have 167 days and counting.

Room Tip: Platinum Suite is a must.
See more room tips
  • Stayed July 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank Frank R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Privilege A, Social Media at Privilege Aluxes, responded to this review, February 5, 2014
We would like to thank you for choosing Privilege Aluxes as your holiday destination and moreover we thank you for reviewing it on TripAdvisor

It is so encouraging to know that you enjoy the whole experience at Privilege Aluxes and Isla Mujeres.We found your praises very gratifying, after the work and effort made by the whole team.

Looking forward to welcoming you back to offer another great vacation!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Privilege Aluxes

Property: Privilege Aluxes
Address: Ave Adolfo Lopez Mateos, Isla Mujeres 77400, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Isla Mujeres
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#2 Spa Hotel in Isla Mujeres
#2 Top resorts Hotel in Isla Mujeres
#3 Luxury Hotel in Isla Mujeres
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Privilege Aluxes 4*
Number of rooms: 124
Official Description (provided by the hotel):
Privilege Aluxes: Truly a privileged experience ... more   less 
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Also Known As:
Privilege Aluxes Isla Mujeres
Privilege Aluxes Hotel Isla Mujeres

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