We just returned from our second stay at PA and had a wonderful time. We had a third floor suite deluxe in building five with great views of the water. I had written previously asking for building 5 or 6 if possible, so it was wonderful that our wish was accommodated. Being returnees, in our room there was a bottle of champagne cooling in an ice bucket and a lovely plate of fruit kebabs with a pot of chocolate for dipping. A very nice gesture and much appreciated.
Our suite was spacious but a couple of things would definitely improve it such as an extra closet or at least a dresser with some drawers. For a huge space that is largely empty, the closet was remarkably small and had only a few shelves. Also, a couple of hooks in the bathroom for your towels and bathrobe would be welcome. The glass door to the Jacuzzi/shower combination is only half way, leaving the remaining area wide open. This of course means that unless you’re extremely careful, water from the shower spurts all over the floor. Why it is not a complete glass door is mystery. For these reasons I preferred our suite premium last year where we had a separate enclosed shower stall, hooks outside, and two closets. I assumed the suite deluxe and suite premier are the same except for the Jacuzzi on the terrace but that is not the case.
Housekeeping was terrific with creative towel art every day, lots of water in the bathroom for brushing your teeth and minibar restocked with whatever you used the day before.
Pool area was great with good service from Sergio and Ponce at the swim up bar, lots of free loungers and no towel games. One improvement around the pool would be to tone down the volume of the nonstop reggaeton, hip hop/rap, and old disco tunes or better yet, get a larger variety of music. After a week of listening to “This is Love” and “She’s a maniac” you get a little tired of them. The restrooms were spotless, both by the pool and on the beach, so we did not find them to be a problem as did a previous reviewer, nor did we find that there were aggressive vendors, as they stayed outside the roped off area unless someone called them. No one bothered us. The beach was very clean, lots of palapas and loungers, and again, thankfully no towel games. Service was excellent.
We did the all-inclusive since it was so reasonable and had most of our meals at the hotel. Breakfasts at Sabor were very good, and the lunch menu at Café del Mar was much better than last August. Favorites were the steak and shrimp skewers served with guacamole and salsa, and the chicken nachos, which were really good. Dinners on the beach with Jesus Campuzano playing chill jazz could not be beat for ambiance, but unfortunately the food was not quite as good as last time. Everything came with a sauce that was a little too sweet, and I missed some of my favorite dishes from last time, such as the mushroom risotto and the terrific layered eggplant appetizer. The one buffet we checked out at Sabor looked wonderful, with carpaccio, loin of pork, lots of hot dishes, a cheese station, an a fabulous dessert section. Did not eat at Satay, preferring to be on the beach, but we heard it was good.
Service at all the restaurants was super, with a special shout-out to Sergio, Jorge, Jesus, and David! Not mentioning others by name doesn’t mean they were lacking; only that unfortunately we did not learn their names. Everyone was professional, friendly, and efficient.
Overall, PA is a very good value for your money and would definitely return.
- Official Description (provided by the hotel):
- Privilege Aluxes: Truly a privileged experience ... more less
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- Also Known As:
- Privilege Aluxes Isla Mujeres
- Privilege Aluxes Hotel Isla Mujeres