This hotel was the last stop on our 2013 trip year, we previously visited four other resorts on this trip before we were set to spend the last four days here. We lasted all of six hours before we wanted nothing more to do with the place. After spending that time using the pool, beach, and seeing the food and our room, we checked out and stayed at another resort on the island.
Check In - We arrived early and the room was not ready, we booked the honeymoon suite. Staff was professional and courteous although it seemed that some were in training. They had the bell hop give us a quick tour of the facility and then told us we could enjoy the hotel and to check back around 3pm. I had no issue with the check in.
Lobby - Struck me as a dirty table with a clean tablecloth; had a weird Jetson's look to it. Had to use the restroom which was located in the basement of the lobby, it was gross and filthy. This became a warning to me right away.
Beach - We decided to hang out at the beach and wait for our room. Once we found where you have to check out your towel we discovered that this resort is not on the beach at all but rather across the street from it. No big deal. As we headed into the beach we right away noticed a security guard giving us a dirty look, immediately asked us out room number which we did not have yet so he detained us for about 10 minutes while he called to see if we were allowed in the beach area....another turn off. Once he cleared us we found a couple of loungers, typical cheap plastic loungers and mine had a broken arm. After about 15 minutes someone came by and asked if we would like drinks, ordered two and they were absolutely horrible... cheap booze, and watered down. Went to the bar to request a better drink and quickly found out that our AI plan included booze neither of us would drink... you know the plastic bottle shelf stuff.
The beach however is real nice but there are two deal breakers for us. Did not like the vendor’s constantly coming through the area and the screaming kids from the adjacent beach clubs was a deal breaker. Maybe some of you don't mind listening to the Latin Techno music coming from the beach clubs but I do, it’s irritating. Really nothing I think the hotel can control though.
Food - We decided to go eat. One look at the buffet was all we needed, tub of grub. We went across the street to JAX and ate instead. While there we decided that doing all inclusive here was not a good idea. The food looked totally unappealing and the drinks were horrible unless you like beer all day. We returned to the front desk and did arrange for the AI to be dropped from our rate, the front desk gave us no problem and discounted our stay.
Pool - Our room at 1:30pm was still not ready so we decided to hang out at the pool. They had this techno rap music blasting out of a large speaker strapped to the bar. OMG really?? So the other people around the pool seemed to be enjoying it so we just found some loungers and sat down. The wood deck around the pool will burn your feet, terribly hot so wear shoes. We tried to enjoy the pools but there was a crowd of younger guests that were pretty loud and liquored up. To make it worse they were running wound play "Marco Polo" Another deal breaker for us,
We found the pool(s) to be OK, little to no shade. Used the pool restrooms and once again they were filthy.
At this point we decided to make the best of all this and just go hang out at the Sunset Grill on Play Norte. They have good food, a pool and better beach. We figured now that the hotel room would just be a place to relax and sleep. Since we did away with the AI we were now free to eat around the island and go buy our own booze so we didn't have to drink the swill.
Returned to the hotel at 3:00pm and our room was ready, room 222. The poor bellhop had to haul for suitcases up the stair because the elevator was broken.
Room - As we entered our room the smell of cigarettes and mildew was evident. As I entered I was thinking.... where the heck is all the furniture?? This honeymoon suite was big, In the kitchen and living room it looked as if the movers came in and took everything, Kitchen had a small fridge that wasn't working right, and a two burner countertop stove. For what I have no idea. Living room had a small TV, a couch, chair, and a coffee table that was coming apart on top. Not a single picture on the wall or decorated in any way. The couch was stained which grosses me out if you know what I mean.
The bedroom itself was surprisingly small for how big the suite was. They made a nice attempt to put flower pedals on the bed and make a couple of towel swans. The wood paneling in there made me think I was in a trailer park home, tacky. I sat on the bed and immediately knew if we slept on it my back would never forgive me, horrible mattress even by Mexico standards.
The Balcony was nice and big and there was a hot tub on it. Although we were up high enough to have a view the tops of the trees were right in front of us.
At this point we looked at each other and said, we are out of here.
In fairness the front desk offered up a rooftop suite if we stayed but even that could not compensate for the negatives. We never used the room or unpacked, the resort insisted we pay for one night stay which reluctantly I did. Again, we might have been in the room for 15 minutes in which during that time they sent someone to clean out the fridge…. Ha.
The biggest kicker is after we checked out with the front desk they deliberately did not send anyone to help with our luggage, (remember the elevators are broke) so we hauled down our four bags the three flights of stairs ourselves. Then to add insult to that as we wheeled them to the lobby three of their workers sat and watched and we lifted the bags up the stairs into the lobby area.
I know many will not like this review but it is truthful. The Resort has a nice website and cleaver marketing, that it. We have stayed at over 30 resorts in the Cancun area over the past 13 years, I would not recommend this to anyone.