We stayed at PA for 10 days at the end of January 2013. This was our first trip to Isla but not our last. We have stayed at many AI resorts before from high end to somewhat lower. We are a middle class couple in mid fifty's.
We loved PA for various reasons, but mostly the westward facing beach and being able to sit and watch the sun set from our loungers. The Suite Deluxe was very large compared to any resort we have stayed in the past. We like having a balcony regardless of the view. I liked have the living room as a place to go that wasn't a bedroom. I could get up in the morning and make coffee without disturbing my wife. Even watch TV if I wanted. The water pressure was great and hot, but really not enough to fill the large jetted tub in the bathroom, typical of most hotels.
The bed was hard as expected and the linens were not a really high quality.
Our bedroom window overlooked the loading dock and old water tanks at the back corner of the cemetery. We really didn't hear much noise from the loading dock or the cemetery. The balcony faced the other direction overlooking the spa area and since we were on the second floor didn't have much view other than palm tree. This made our balcony somewhat private. It would have been nice to have a higher room as requested but understand that not everyone can have those rooms.
We ate most dinners and lunches at Cafe Del Mar and enjoyed almost every meal but eating on the beach was the best. Breakfast at Sabor was fine, I've had better and worse but it suited us just fine. We also had dinner one night at Satay and all enjoyed that meal. I think on our next trip that we would try to explore the island more and eat out a lot more.
We used room service a few times without issue and it came pretty quick. You can also order just coffee if you like.
The beach was always clean, service pretty good but the drinks lacked in quality. You need to ask for your drink to be made with a name brand alcohol. I had some of the worst drinks in my life here, to the point I could not drink one of them and that's not expected of me! This my only complaint with this hotel / resort but would not stop me from going back. I enjoyed the red and white wines with dinner. Coffee at all the restaurants was really good.
The hotels was reportedly full when we were there and never had a problem getting four beach chairs at anytime of the day. Later in the day you would have to move them around but they were there.
We had a few minor issues with the room but didn't let it bother us. The strangest was the toilet would get HOT, this happened a few times during our stay. It seemed to have a tank behind the wall and it kept running and the toilet would get hot. On the last morning my wife went to take a shower and could not get any hot water, I jiggled the toilet button and she immediately got hot water, and the toilet was hot. Strange. We told the front desk as we checked out.
Check in and out went smoothly and all staff was friendly, happy and seemed like one big happy family. They wait staff always seemed to care and make sure you were satisfied with your food.
We would recommend PA to others because of the location near town, the beach, room size and the food. I knocked off a star just for the drink quality.
- Official Description (provided by the hotel):
- Privilege Aluxes: Truly a privileged experience ... more less
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- Also Known As:
- Privilege Aluxes Isla Mujeres
- Privilege Aluxes Hotel Isla Mujeres