First, I'd like to make a disclaimer that neither my boyfriend nor I are high maintence travelers. We don't expect to be treated like Royalty, we just like to get what we pay for. We don't try and find the worst in situations, but there were too many mistakes at this resort not to complain.
My guess is that because we bought an all-inclusive package (and upgraded to the black wristband that got us "premium" liquor) the management must assume that you already paid and they don't need to satisfy the customers.
The most glaring problem at this hotel is the service, or better put, LACK of service. The front desk was basically clueless on any questions. They never had change for cash (bring small bills). It took close to an hour and a half for us to get dinner through room service on our first night.
-Our room was great. We got the Suite Deluxe with Ocean View. The living room faces the beach, while the bedroom faces a cemetary. Believe it or not, the cemetery was not creepy at all and the view was actually nice. Our bathroom was a very good size and had a great layout with shower and tub. We went with 2 other couples and their rooms were not as nice as ours and they had the Platinum suite with plunge pool. DO NOT BOOK THE PLATINUM SUITE. The plunge pool is not worth it (not private at all). The bathroom in the their suite was considerably smaller than ours and the room was not worth the extra cost.
-The grounds were well kept and beautifully lush.
-Nice pool area with swim up bar (Ponce the bartender was the only one that gave good service)
-Great access to the beach and plenty of chairs
-Lunch at the beach restaurant was better than any buffet option
-Drinks are made strong
-LACK OF SERVICE.
-Also, be sure to bring a lot of small bills because every where you turn you are expected to tip. This might make me sound cheap, but I don't like feeling obligated to tip every single person that touches my bag or to have to tip the bartender EVERY time we get a drink, especially when we tipped well ($20) on the first day. If the service was better, we wouldn't mind tipping.
-Be prepared to be stalked if you don't sign your check with your room number EVEN THOUGH IT'S AN ALL INCLUSIVE RESORT. We had a waiter come to our friend's room just to sign a tab for a few drinks...I'm assuming this is so they can get tipped again.
It's unfortunate because the resort itself is pretty nice without the staff getting involved.
- Official Description (provided by the hotel):
- Privilege Aluxes: Truly a privileged experience ... more less
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- Also Known As:
- Privilege Aluxes Isla Mujeres
- Privilege Aluxes Hotel Isla Mujeres