The privilege is nice. The grounds are beautiful and the location is hard to beat. We had a premium suite with lots of space and endless balcony. We had one extra feature... water running down the wall...usually just a little a few drops here and there. After the wow of finally being there wore off we realized our room smelled like mold.... and the bathroom smelled like open sewer pipes ( only at times ) .
At first we were too busy to really care... but after about 4 days and water I I could see running down the wall I stopped at the front desk and asked about the water and the smell.
I kind of got the impression the front desk clerk, Jesus, who checked me in thought maybe I should have given him a big tip as he gave me "the best room" .. and I had originally planned to when I left.
Anyway he seemed a little irratated and sent some one up to the room. The maintenance person that spole little english said it was the pool above us leaking....
Ok... so when we came back from diner... they had painted the wall... ( and fresh drops were running down ) . They also turned on a pump or something above us because for the next coupe days we heard the low roar of the pump.
All in all it had some great points. I did pay a lot of money for a premium ocean view suite, it is not like you gave me the hook up. I am not so sure you deserve a big tip, You could have asked me about the room on the next 10 times you saw me pass through the lobby. You could have sent a bucket of beer to the room, I would have laughed it off. I am not so sure your pretend it is not happening approach was the best.
This is a great safe first visit hotel.....and from the reviews I read I think my experience was not typical.
- Official Description (provided by the hotel):
- Privilege Aluxes: Truly a privileged experience ... more less
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- Also Known As:
- Privilege Aluxes Isla Mujeres
- Privilege Aluxes Hotel Isla Mujeres