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“Waterfall room”
Review of Privilege Aluxes

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Privilege Aluxes
Ranked #4 of 37 Hotels in Isla Mujeres
Certificate of Excellence
Reviewed February 26, 2013

The privilege is nice. The grounds are beautiful and the location is hard to beat. We had a premium suite with lots of space and endless balcony. We had one extra feature... water running down the wall...usually just a little a few drops here and there. After the wow of finally being there wore off we realized our room smelled like mold.... and the bathroom smelled like open sewer pipes ( only at times ) .

At first we were too busy to really care... but after about 4 days and water I I could see running down the wall I stopped at the front desk and asked about the water and the smell.

I kind of got the impression the front desk clerk, Jesus, who checked me in thought maybe I should have given him a big tip as he gave me "the best room" .. and I had originally planned to when I left.

Anyway he seemed a little irratated and sent some one up to the room. The maintenance person that spole little english said it was the pool above us leaking....

Ok... so when we came back from diner... they had painted the wall... ( and fresh drops were running down ) . They also turned on a pump or something above us because for the next coupe days we heard the low roar of the pump.

All in all it had some great points. I did pay a lot of money for a premium ocean view suite, it is not like you gave me the hook up. I am not so sure you deserve a big tip, You could have asked me about the room on the next 10 times you saw me pass through the lobby. You could have sent a bucket of beer to the room, I would have laughed it off. I am not so sure your pretend it is not happening approach was the best.

This is a great safe first visit hotel.....and from the reviews I read I think my experience was not typical.

  • Stayed: January 2013, traveled with family
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2  Thank maplevalleyman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PrivilegeIslaMujeres, Quality Control at Privilege Aluxes, responded to this reviewResponded February 28, 2013

We would like to thank you for reviewing Privilege Aluxes, we truly apologize for the inconveniences with your room while your stay, it was unfortunate and we could not agree more that it was an atypical situation and that also the room has an amazing view. We truly hope you can come visit us again and have a spotless stay at Privilege. Thanks for sharing. Your opinion is of great and valuable assistance to improve our work.

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Reviewed February 26, 2013

We stayed at Privilege Aluxes 9 nights the beginning of February and it was a great experience. We traveled with two other couples and there was something for everyone in the way of food and drinks.
Once arriving by ferry, we walked the short distance to PA. Not too far, but there are bike guys who will take your luggage while you walk if you prefer. Check in was a breeze, as was check out, thanks to the front desk crew.
We especially enjoyed Cafe Del Mar and the wait staff there... always quick with a drink or food order and very friendly. This is situated on the beach and you're never without a drink while taking in the sun. I would encourage you to tip them for their hard work... in US dollars. The buffet at Sabor Restaurant was varied so we felt we always had good choices. Seafood night was a special treat.
We rented a golf cart and took in the island one day. What a blast. On other days there was snorkeling, sun bathing, shopping on Hildago Street, lounging by the pool at PA... made fun by the wait staff of Ponce and Miguel and others. We never had concerns about our safety while on the island. If you're needing an American 'fix' go to Jax right across the street. We watched the Super Bowl in 80 degree weather from their top deck. And we loved their shrimp cocktails and buckets of beer.
We will definitely stay at PA again. In fact, we plan to return next year. We had a great ocean view from the second floor balcony. The rooms were very spacious and within minutes walking to the restaurants, beach and pool as the resort is not too big. It was the perfect size in my mind. Our bathroom shampoo, soaps, etc. were replaced with new when needed; our mini fridge was stocked, although I wish we could have requested items for the fridge. Oh, and room service is 24 hours a day for food and drink.
Some in our group went with Captain Tony snorkeling and to Contoy Island... they strongly recommend him.
I held off writing this review as I really don't want any more people to find out about the place! It was a great vacation at PA and Isla.

  • Stayed: February 2013, traveled with friends
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5  Thank sandandsun_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PAluxes, Social Media at Privilege Aluxes, responded to this reviewResponded February 28, 2013

It is a pleasure to receive good opinions about our services, facilities and care provided during your stay. We are also glad to know that you enjoyed the safety of the island.

Thank you for your congratulations, we will try our best to fulfill your needs the next time you visit us.

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Reviewed February 25, 2013

We stayed here for 5 nights over the Dia de Los Muertos celebration and loved it! We were greeted with champagne and when we first got our room overlooking the cemetery and school on the 2nd floor, we asked if we could be moved up higher or to a beach view. The conciere called the front and within minutes we were brought up to the top floor. We were still overlooking the school & cemetery but we were ok with it as the cemetery was beautifully adorned with flowers and candles for the celebration. It was actually quite stunning. Our room was clean and large. Bed was comfy and we used our hot tub on the balcony quite a bit. Ordered bottles of wine and room service was great. Hotel amenities were great. We actually did not spend any time in the pool but all on the beach, which was a quick walk. We loved the location, friendliness of staff. We will be back!

Room Tip: Our corner suite gave us a great perspective of the city & it's charm but ask for beach view...
  • Stayed: October 2012, traveled with friends
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5  Thank beachbumbound
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PrivFD, Social Media at Privilege Aluxes, responded to this reviewResponded February 26, 2013

Thanks for sharing your experience as our guest with others. Your testimony of satisfied customer is very important to us.

We say goodbye to you, but first, we would like to assure you our commitment to continue improving.

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Reviewed February 24, 2013

This was our 2nd stay at PA, having taken our kids to Isla Mujeres Christmas 2010. We were pleasently surprised to find the island celebrating Carnival this trip! We were treated to champagne and fruit with chocolate dipping sauce because of our return stay. Our room was fantastic, we chose suites with large balcony & a hot tub. The service was wonderful. Everyone was so friendly & helpful! We have stayed at other resorts along Riviera Maya, but we love Isla Mujeres by far the most. Privileges Aluxes is where we will be spending our Christmas this year! Our kids are so excited!

Stayed: February 2013, traveled as a couple
4  Thank 83ksu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PrivFD, Social Media at Privilege Aluxes, responded to this reviewResponded February 26, 2013

We are grateful for your preference and for sharing your good comments.
Privilege Aluxes seeks to provide experiences and services based on criteria of excellence.

We will always be at your disposal and we look forward to seeing you in Christmas!

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Reviewed February 24, 2013

We stayed at PA for 8 days and just returned on Feb 23rd. Having visited Placlencia, Belize, Cozumel and Playa de Carmen previously, this is our favorite. Everyone on the island is very friendly and there were no concerns as far as safety. We walked all over the island and liked both beaches on each side. We did the sunset cruise with Liam and enjoyed the people we met and crew. We also did the Contoy Bird Island excusion. The trip there and back was rough but the snorkeling, seeing the birds, island, and enjoying the meal made it well worth it. I had e-mailed the hotel a week before we left, requesting a room overlooking the pool and beach. We were thrilled to have a free upgrade to a suite overlooking both. We did the breakfast only package and were happy to experience the other restaurants. Loved Bally Hoo's, Kristina's and Sardinian Smile. The massages at the hotel were awesome. Very professional, safe, with the little "extra's, and well worth the extra cost as compared to the beach vendor massages. The AGI Transportation package through PA made the arrival and departure so much easier. They totally took care of us from our arrival at the Cancun airport to PA and departing back to the Cancun airport. This saved us considerable time and confusion and enabled us to settle right in.
We can't wait to go back!

Room Tip: Request the beach and pool view on the 3rd floor or higher.
  • Stayed: February 2013, traveled as a couple
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1  Thank kpbpinmn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PrivFD, Social Media at Privilege Aluxes, responded to this reviewResponded February 26, 2013

We are pleased that we met your expectations, it is so satisfactory that Privilege Hotel is your favorite one and that you have enjoyed the friendliness and safety of the island.

We will be happy to see you again in this gorgeous destination.

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Reviewed February 23, 2013

This was the best trip I ever took to Mexico, from now on this is the only place I am going back to. The meals weren't anything to write home about but the whole experience in itself was wonderful, we basically had the whole island in our hands on a golf cart.

Room Tip: Stay away from the school side, very loud in the morning
  • Stayed: March 2012, traveled as a couple
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1  Thank misscolorado
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PrivFD, Social Media at Privilege Aluxes, responded to this reviewResponded February 26, 2013

We want to thank you for taking part of your time, sharing your personal experience at our hotel.
We are delighted to know that this has been the best travel.

We also thank you for your comments, which will be very useful and will help us greatly to improve day by day.
We look forward to welcoming you back to your home in Isla Mujeres.

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Reviewed February 22, 2013

We stayed at PA for 9 days the first week in February 2013. Traveled with two other couples and did the all-inclusive package. This was our first visit to Isla Mujeres and we were pleasantly surprised. We were very happy with our experiences at PA. We have stayed at several other 5 star resorts in the Cancun/Rivera Maya area and the for the price we are not sure the PA can be beat. You do not get premium liquors, but the drinks and food we had were satisfactory.

Our room was very clean and spacious. We had an ocean view deluxe room. Our only issue with our room was our mini bar was not stocked a few nights. Every night we didn’t need beers in our room, but a couple nights we did and didn’t have any. I called for the bar to be restocked and when we checked out they had charged us for our beers. After several minutes this was resolved and all was good. Thanks to Adrian for assisting us with this issue. We greatly appreciate you resolving this quickly.

The wait staffs at both the beach and pool were superb. They were all very friendly and went out of their way to make sure you were never without a drink. A special thanks to Lois at the beach, he served us several special shots that were awesome! A couple days Ponce could have used additional help at the pool. But Ponce went out of his way to try and keep everyone happy. We would have liked music at the pool. Several days we brought our iPod dock to the pool for music. Everyone at the pool appreciated the music we provided.

This is a very relaxing resort. If you are looking for a place to party all day, this is not the resort for you. However, the night life on Hidalgo Street is very entertaining. Each evening there was entertainment at the beach, but again it is not the party scene. Relaxing music to sit, listen and enjoy.

The beach was nice. You had to get out early to assure you would get chairs. By 10 am the chairs were just about all snatched up. We spent one day at Playa Norte. This is the beach area just around the bend from PA. The water was calmer and you could walk out 100+ yards before the water would get deep. The view from this area was beautiful. We rented chairs for the day, 2 chairs & umbrella for $10 USD. Be sure to haggle with the guys! Vendors walk the beaches selling trinkets, they are not annoying. If you tell them you are not interested, they move on (unless you have a sister-in-law who doesn’t want to hurt anybody’s feelings...).

We rented golf carts one day and explored the island. Very cool and a must do. I loved the fact we could leave the resort and explore the entire island. I enjoyed this much more than being stuck at a resort with nowhere to go unless you booked an excursion. My husband and I walked just about each morning and could walk anywhere on the island without worries.

If interested in snorkeling and visiting Contoy Island look up Captain Tony, all you have to do is show up at his front door by 8:30 am and off you go. He was very accommodating and the lunch he prepared was excellent. We will be visiting Captain Tony again!

Be sure to visit JAX right across the street from PA. It’s a little slice of home for North Americans. Thanks to JAX for broadcasting the Super Bowl and other sports in English! We enjoyed our Super Bowl night.

Bottom line, we will return to PA. Hoping next year!

  • Stayed: February 2013, traveled with friends
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6  Thank Liz A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PrivFD, Social Media at Privilege Aluxes, responded to this reviewResponded February 26, 2013

Thanks for sharing your experience and allow us contact you.
We are glad to know tat you have enjoyed the safety of the island and you have had a great experience in the hotel.

The efforts of our team worthwhile when it results in your satisfaction.
We would be happy to welcome you again.

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Additional Information about Privilege Aluxes

Address: Ave Adolfo Lopez Mateos, Isla Mujeres 77400, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Isla Mujeres
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#2 Spa Hotel in Isla Mujeres
#2 Top resorts Hotel in Isla Mujeres
#3 Luxury Hotel in Isla Mujeres
Price Range: $169 - $453 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Privilege Aluxes 4*
Number of rooms: 124
Official Description (provided by the hotel):
Privilege Aluxes: Truly a privileged experience ... more   less 
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Also Known As:
Privilege Aluxes Isla Mujeres
Privilege Aluxes Hotel Isla Mujeres

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