We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Para...Para...Paradise” 4 of 5 bubbles
Review of Privilege Aluxes

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 3 more sites!
Privilege Aluxes
Ranked #4 of 38 Hotels in Isla Mujeres
Certificate of Excellence
Walnut Creek, California
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Para...Para...Paradise”
4 of 5 bubbles Reviewed January 14, 2013

Absolutely love this hotel. We have stayed here twice in the past and am sad to say that we didn’t on our last trip to Isla. The hotel is beautiful and the staff are humble and hard working. We were floored when our favorite bellhop, Guiermo, recognized us on North Beach this past trip. How often does that happen?! Just goes to show that if you treat people with dignity and respect, they’ll remember you and want to say hi to you even almost two years later…

I took away one star because I noticed that the management has implemented a new security policy. The security guards now have to search the employees as they enter/exit the premises. The worst part about it is that they are searching their own employees in plain view, in the front of the driveway next to the cemetery. If the administration insists on utilizing this tactic, then perhaps they should do it more discreetly. Personally, I found it to be in poor taste.

Overall, the hotel and grounds are amazing…The PA was the first place I ever stayed on Isla and although the prices have started to rise, it is my go-to hotel on Isla. I’ll def be back… Shout out to Guiermo, Jime, and of course, JULIO!

Room Tip: upgrade upgrade upgrade....(Ask for the junior suite... there's only one)
See more room tips
  • Stayed November 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Lismaxima
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

2,785 reviews from our community

Traveler rating
    1,658
    766
    232
    77
    52
See reviews for
300
1,953
41
8
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (888)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
San Diego, California, United States
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed January 13, 2013

My wife and I stayed at PA the week before Christmas 2012 and had an amazing stay! The staff was wonderful throughout the hotel and always were accommodating to our requests. Check-in was a bit hectic as a large number of people were all arriving at the same time via the ferry, but we didn't have to wait too long. We had a superior room in building six and while it wasn't huge, we thought it was great! The beach club was also very nice, and the food at Cafe Del Mar was good during the day for lunch and snacks. Overall the food was good, but not great. Dinner was the most disappointing meal, I would call it average. The all-inclusive was a good value for breakfast, lunch, drinks, and snacks and the quality at these times was much higher. When we come back, we will almost certainly enjoy dinner out instead of at the hotel. Altogether, the entire experience was great. Thank you PA staff.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Josh L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PrivFD, Reception at Privilege Aluxes, responded to this review, January 22, 2013
We just wanted to make sure you know how much we appreciate your words, we take good note of your comments.

Regarding the comment about the staff it will motivate them to be every day better and better and they will get your congratulations.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minneapolis, Minnesota
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed January 11, 2013

My husband and I traved to Privilege for our second honeymoon. We loved everything about this hotel. The rooms were clean and modern. The grounds were beautiful. The service was on point and friendly.

Our favorite part of Privilege was the beach area. We walked all the way along Playa Norte and I really think Privilege can lay claim to the best stretch of sand. The water is very calm and clear and the sand is perfection! The beach beds are great but the individual palapas allow you shade or sun and a place to keep your stuff out of the sand.

We opted for the "bed & breakfast" option and were very happy with our choice. The food at PA was good but there are SO many great little resturantes within walking distance. We've already booked our return trip!

Room Tip: Building 1 is furthest from the water but our views were still amazing in 141 (fourth floor).
See more room tips
  • Stayed November 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Laurraah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PrivFD, Reception at Privilege Aluxes, responded to this review, January 22, 2013
Thank you for taking the time to let us know your feedback, we are so happy to know that you chose Privilege Aluxes to spend such a special moment.

We remain at your service and we will be very pleased to welcome you again in this gorgeous destination.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manassas, Virginia
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed January 11, 2013

I love this place! I stay 2 nights in Isla Mujeres with great company. I pay arround $200 USD per night in one of the master suites. It was amazing everything. Great ocean view, jacuzzi at terrace, spacious, adults only! Buffet with a great variety of foods! I will come back soon.

Room Tip: I stay on Master Suite, great ocean view, Love the jacuzzi ;-)
See more room tips
  • Stayed February 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank ricardolee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
49 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 bubbles Reviewed January 8, 2013

The lobby is a bit shabby-looking, but look beyond that and you'll find a pretty nicely done up mid-range resort: good pool, well-maintained buildings etc. The rooms are okay. Food and beverages are average.

The service is what befuddled us. While we encountered a couple of good staff, by and large they were lethargic and apathetic to our requests. Take our check-in experience for instance. We got in quite late, and had written ahead to say that we were on our honeymoon and how great it would be if they could make our stay comfortable in any way. What we got instead was the guy at reception trying to pass of a standard room as a room with balcony. Effectively, we got a honeymoon downgrade. Despite being incredible tired, I took the fight to him and it was only after 10 minutes of arguing that he admitted to the fact that they did have such rooms (he'd earlier denied this) but they were all full.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank Dylan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PrivilegeIslaMujeres, Quality Control at Privilege Aluxes, responded to this review, January 14, 2013
First of all we would like to thank you for reviewing Privilege Aluxes and we also apology for any inconveniences during your check in process and are pleased that you enjoyed your stay. We appreciate your remarks that are of great assistance to improve our work and look forward to have you visiting back at Privilege Aluxes Isla Mujeres.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Punta Gorda
Level Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed January 5, 2013

I love this place! What more is there to say? From the staff to the service, the food, the rooms, the grounds, the pool and beach area, the housekeeping and even the other guests I have absolutely no complaints. Isla mujeres is a paradise and the aluxes was the perfect place to relax and getaway in an intimate setting. As someone who is always looking for the next adventure and hates to visit the same place twice I can definitely say that I will be back to Isla Mujeres and Privilege Aluxes will be where I will stay.

  • Stayed January 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
8 Thank Travelher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PrivFD, Reception at Privilege Aluxes, responded to this review, January 8, 2013
Get good opinions about our services, facilities and care provided during your stay is the best prize we can get.

It is a pleasure to receive your congratulations and it will be a pleasure aswell to see you again where we hope is from now your home in Isla Muleres.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed January 3, 2013 via mobile

We were here for our honeymoon and we were very happy with the stay! The place was very clean and very modern! The pool was huge and the colored lights at night made it very romantic! The beach was close and the beds on the beach were a nice addition. If you're ever on the island, this is definitely the place to stay!!

Stayed June 2012, traveled as a couple
Helpful?
3 Thank Martyxa91
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PrivFD, Reception at Privilege Aluxes, responded to this review, January 8, 2013
We are so glad to know that you had a romantic and memorable honeymoon with us.

We try our best to fulfill your needs and we will do it again the next time you come back to Privilege Aluxes.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Isla Mujeres hotels
0.4 mi away
Mia Reef Isla Mujeres
Mia Reef Isla Mujeres
#7 of 38 in Isla Mujeres
3.5 of 5 bubbles 1,934 reviews
0.1 mi away
Ixchel Beach Hotel
Ixchel Beach Hotel
#5 of 38 in Isla Mujeres
4.5 of 5 bubbles 1,278 reviews
1.8 mi away
Zoetry Villa Rolandi Isla Mujeres Cancun
Show Prices
Show Prices
Show Prices
0.1 mi away
Nautibeach Condos
Nautibeach Condos
#1 of 38 in Isla Mujeres
4.5 of 5 bubbles 661 reviews
3.8 mi away
Casa de los Suenos
Casa de los Suenos
#6 of 38 in Isla Mujeres
4.5 of 5 bubbles 478 reviews
0.3 mi away
Na Balam Beach Hotel
Na Balam Beach Hotel
#12 of 38 in Isla Mujeres
3.5 of 5 bubbles 816 reviews
Show Prices
Show Prices
Show Prices

Been to Privilege Aluxes? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Privilege Aluxes

Property: Privilege Aluxes
Address: Ave Adolfo Lopez Mateos, Isla Mujeres 77400, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Isla Mujeres
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#2 Top resorts Hotel in Isla Mujeres
#2 Spa Hotel in Isla Mujeres
#3 Luxury Hotel in Isla Mujeres
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Privilege Aluxes 4*
Number of rooms: 124
Official Description (provided by the hotel):
Privilege Aluxes: Truly a privileged experience ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Despegar.com, Hotels.com and Jetsetter so you can book your Privilege Aluxes reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Privilege Aluxes Isla Mujeres
Privilege Aluxes Hotel Isla Mujeres

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing