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“nice hotel, best location on the island”
4 of 5 bubbles Review of Privilege Aluxes

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Privilege Aluxes
Ranked #4 of 38 Hotels in Isla Mujeres
Certificate of Excellence
london
Level Contributor
37 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
“nice hotel, best location on the island”
4 of 5 bubbles Reviewed December 27, 2012

The hotel is nice, we had a standard room which was well decorated although the quality of the finish wasnt great (but hey, im not buying the room!). The hotel is located right on the beach, and also by the main strip so it couldnt be easier. The pool was nice and the stay included breakfast, which was good. The staff were always helpful. The hotel didnt seem to have that x-factor that you sometimes look for, but i couldnt really fault it in any major way. We did get a free upgrade to a room with a jacuzzi..this however overlooks the cemetary, so we downgraded ourselves back to a basic room...so if they offer you the free upgrade on checkin then its just to the room nobody wants! Best restaurants to visit - Olivias and Mango Cafe

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank whagwarning
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,815 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (896)
Date | Rating
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English first
Houston
Level Contributor
41 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
4 of 5 bubbles Reviewed December 25, 2012

We opted for the all inclusive suite package,

ROOM: Our suite was spacious but was spare of storage space. We had a water view but because we were on a lower floor it was somewhat palm tree obstructed. The bathroom was nice and the mini fridge was re-stocked daily. Be certain you know what room/view you are getting. Our neighbors balcony overlooked the city cemetery!

SERVICE: The service was in all areas superior to most of the all inclusive resorts we have stayed in. Restaurant service was variable. One item to be aware of in restaurants is that you have to sign for all food and beverage even with the all-inclusive option. If the hotel is busy I would anticipate that drink service could be very slow at pool and beach.

BEACH: Was nice. We were there on a quiet week so never had trouble finding a palapa. The beach vendors were few but that might have been due to the lack of customers.

HOTEL LOCATiON: Was in the heart of the city so you could walk to shopping; other restaurants.
The hotel will order golf carts for you. Be sure to tour the island... it is lots of fun.

POOLS: Were nice but could use a little general maintenance.

FOOD: Was good/all-inclusive quality. The beach restaurant was good for dinner and average for lunch. Satay was fair to good (steaks were great). The buffet was as expected for breakfast. Did not eat at buffet at lunch or dinner.

OVERALL: If we go back to Isla Mujeres we would definitely put this property at the top of our list to stay at due to its location and our experiences this trip.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank J J B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed December 24, 2012

I never usually write reviews but this place is amazing. It goes above and beyond any other hotel. It's all of the little things that count. The room was gorgeous (suite deluxe), food was delicious and most importantly the staff were THE NICEST people I have ever met. Do not hesitate going there! And look for Raul at cafe del mar, he's great!

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Antriwobbles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Coatesville, Pennsylvania
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed December 21, 2012

This is our 4th trip to Privilege Aluxes and it keeps getting better each time we go. At the front desk Jesus, Ava, Adrian, and Guillermo were fantastic. At the pool bar our good friends Miguel and Ponce (El Diablo's) waited on us hand and foot. At the beach bar David, Jorge, Raul, Enrique, and Jacob did not disappoint. I do not understand why people complain about the service. If no one approaches you for food or drinks you only need to call them over and they will get you what ever you need. I noticed an improvement in the quality of food this time, and absolutely loved everything we had at Cafe Del Mar. It was all delicious. The beach and grounds of the facility are beautiful and the weather was surprisingly warm and sunny every day.I really LOVE this hotel and all of the staff. They are truly all wonderful people. We will be back the first week in April, and I cannot wait!!

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank Issacsbyrd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PrivFD, Reception at Privilege Aluxes, responded to this review, December 23, 2012
We are glad we were able to satisfy all your expectations regarding the services, food and especially our staff as that is our key element.

Your comments and feelings are of great importance to us, as we count on those in order to achieve the highest level of service possible

Looking forward to seeing you in April.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Devon
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed December 21, 2012 via mobile

Ideal location, friendly staff and overall an excellent stay both times. We didn't rate the beach bar but as it's so close to the main strip I'd stay again! We had a neighbours who played music excessively loud and as several people had complained one noting they came to us and asked if we wanted to move and helped with bags etc.

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Girl76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PrivFD, Reception at Privilege Aluxes, responded to this review, December 23, 2012
Thank you for choosing Privilege Aluxes for your second visit to this beautiful island.

We hope to see you in the near future and it will be a pleasure to offer you again positive and unforgettable experiences.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California, United States
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed December 21, 2012

Went here during off season (late november/early december) for 5 nights. Everything and everyone went above and beyond! The food at all four restaraunts was great! Even the room service was delicious. The rooms are a bit on the smaller side (standard room) but the bathroom makes up for it! I'll admit this is my first all-inclusive on Islas but it left me wanting to come back. I spent my brithday here and they went above and beyond! Even jumping hurdles to get me my favorite liqour. I am itching to go back!! And when I do, I will return to this resort. As a hotel employee, I was impressed by everyone's attentiveness and eagerness to serve us.

  • Stayed November 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Patty C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PrivFD, Reception at Privilege Aluxes, responded to this review, December 23, 2012
Please allow us thank you for your kind comments.
We take pride for our staff to be our most important asset and it gives us great pleasure when our guests consider them to be as such.

Looking forward to seeing you soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kansas
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed December 20, 2012

My wife and I just returned from PA after staying for 8 nights in a platinum suite, Dec. 11-19th. The hotel is just as advertised! We have traveled many times to Mexico, D.R., and other caribean destinations. Never have we met more pleasant employees. The staff at PA truly want your vacation to be the best. There are so many wonderful people that made our stay perfect. Jorge Gomez at the Cafe Del Mar is the best waiter/bartender that we have ever come across in all of our years of travel. He along with many others knew our names and room number by the second day. These people are amazing individuals, they are what set PA apart from the others!!!
We will return!

Room Tip: Would book a Deluxe Suite or Superior Suite next time in lieu of Platinum Suite. The private pool is...
See more room tips
  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PeteandGina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PrivFD, Reception at Privilege Aluxes, responded to this review, December 23, 2012
First of all thank you very much for your time, it is always a pleasure to receive positive feedback.
We will share your comments with our team, who certainly will be encouraged by your remarks.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Privilege Aluxes

Property: Privilege Aluxes
Address: Ave Adolfo Lopez Mateos, Isla Mujeres 77400, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Isla Mujeres
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#2 Spa Hotel in Isla Mujeres
#2 Top resorts Hotel in Isla Mujeres
#3 Luxury Hotel in Isla Mujeres
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Privilege Aluxes 4*
Number of rooms: 124
Official Description (provided by the hotel):
Privilege Aluxes: Truly a privileged experience ... more   less 
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Also Known As:
Privilege Aluxes Isla Mujeres
Privilege Aluxes Hotel Isla Mujeres

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