Where do I start?! From the minute we stepped out of the taxi, we smelled the overwhelming smell of sewer. When we walked into our room, again, the smell of sewer. We had to call the main desk the second day because the bathroom lights didn't work. They had to replace the breaker. The third day we had booked the hotel's photographer for group photos and he showed up an hour and a half late. We said no thanks. The food was stale and cold and the service was extremely slow and non-caring. We went to town our last night just to get a decent dinner. Mosquitos are terrible, inside the rooms and out. We have stayed in Cancun and Cozumel before and had loved it. Brought 6 friends with us this time to celebrate my daughter's birthday and our 23rd wedding anniversary. We cannot vacation together very often, so I cannot tell you what a complete disappointment this stay was. Do not waste your milestone or money on this resort.
(Like the other reviewer, the only thing we enjoy was the pool activity coordinator Julio. Very professional and attentive.)
- Official Description (provided by the hotel):
- In a perfect blend of luxury and excitement, Secrets Aura Cozumel is the ultimate adults-only, all-suite resort located on the island of Cozumel. Sitting just 12 miles off the coast of Mexico’s Yucatan Peninsula, Secrets Aura has it all. Bask in a world of Unlimited-Luxury® while staying in one of 266 contemporary, stylish non-smoking suites complete with private terraces or swim-up access, stunning views, 24-hour room service, daily refreshed minibar and more. For added luxury, guests can upgrade to the Preferred Club and enjoy additional amenities and inclusions. The experience continues with limitless gourmet dining at gourmet restaurants plus 24-hour dining options allow guests to devour late night bites at the Coco Cafe or stay in and order room service all without reservations and top-shelf spirits at three bars and lounges throughout the resort. Light up the night with live nightly entertainment and activities. Or enjoy land and water sports, three sparkling pools, live entertainment with pool and beach wait service throughout the day. Dive into the Caribbean at nearby world-renowned dive sites; explore the natural wonders of the second largest coral reef system in the world, the Mesoamerican Barrier Reef System. Learn to dive deep with the help of the fullservice, on-site dive operator, Dive House. Indulge in specialty treatments at the Secrets Spa by Pevonia®, located right next door at Sunscape Sabor Cozumel, the most complete spa on the island, or simply spend time with the ones you love. Secrets Aura Cozumel – Light. Luxury. Love. ... more less
- Reservation Options:
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- Also Known As:
- Aura Cozumel Grand Hotel Cozumel
- Wyndham Cozumel
- Cozumel Wyndham