I have to say reading the bad reviews I was concerned. I even looked into trying to switch hotels or at least upgrade to the preferred club. I stopped reading the reviews about 3 weeks before my visit and thank god I did. I decided to go in with an open mind.
We got a shuttle to the resort. Just walk right through everyone else to the desk on the right right near the exit doors. Get a ticket 12usd per person and your set. Pulling up to the resort you see two big tall gates with someone sitting guard which automatically made me feel safer. We pulled up someone came over right away took our bags for us and directed us to sit down. We got champs and a cool towel while waiting. We waited maybe 5min and sat down and checked in. No time share talk no trying to sell us anything just checked in and our room was ready. We got a golf cart to our room and the driver was very friendly talking to us the entire drive.
The room was amazing. Jr suite swim up. There were bathrobes slippers and more champs waiting for us in the room and a fruit plate. We werent even celebrating anything special! It was very nice! The air worked great, hot shower, comfy bed. The room was always freezing we even had to turn off the air a lot it was so cold. Tip! If you want really hot water turn on just the hot knob on the left!
The staff was great always friendly. Room service was great we got it every morning. The people were always friendly and set out all our food for us on the table. Room service would ALWAYS reconfirm your order! Which i liked! The staff works hard and we tipped! It was hard seeing people not tipping and conplaining about stupid things the resort had NO control over!
YES the resort has birds ans tes they are loud but your on an island. People were saying the resort should cut down the trees and then the birds would be gone. It made me angry how people could be such morons. Yes there are bugs and mosquitos. BRING bugpray and itch cream. Its going to happens cant do anything. Espically when it rains they get worse but again it is what it is your on an island outside all the time if you dont want to get bit go to the artic;)
Food was very tasty HOWEVER i do think they need a bigger selection or maybe change the menu a little more often. Im not a big fancy eater kind of plain, so eating a burger all the time or chicken kind of got tiring. My boyfriend loved the food though, ate the fish shrimp everything and raved about it all! One night we got a bottle of wine that was great! Never got sick from anything we ate and no belly issues! Some stuff made us gassy but that happens everywhere! Bring some gas x and your fine! Water and ice is all purified no issues there BUT dont use the water to brush your teeth and dont swallow any in the shower!
staff spoke good english! Just speak at a slower rate and give them time to write down your orders when dining! If you dont like onions or cheese or whatever it may be on your food learn how to say you dont like it in spanish!! Thats what i did and it takes no longer than 5min to look up a few words. People often complain about things but then never do anything to try and avoid the problems from happening! Its easier to complain than to learn a few spanish words!
only bad thing. The pool with the volleyball net and swim up bar was green, totally green 2 days out if our vacation and we couldnt use the slides bc we didnt want ti slide into green water. It was from all the rain they had previouslt had so we just went to the other pools, not a big deal. They fixed the pool drained them and they were perfect and were able to use them the rest of the vacation! If that was the only thing that was bad ill take it
OVERALL go it with a positive attitude. Dont be an ugly american and complain about stupid little things like birds and bugs! Bring bug spray and itch cream. Learn some spanish, tip, be nice, And appreciate what these people are doing for you! One girl worked the entire beach the whole time and busted her butt! Props to her but they should get another server so the poor girl has some help! If you need a drink get up and get it instead of complaining.
Email justyne before you go if you have any questions or concerns before you go. She always answers and helped me a lot! Thanks! The facebook page is also great for info! And the staff was great! Ask for Jose at Windows hes awesome! Fransciso is great too at the French place and the entertainment team is awesome "el gatto" haha. Enjoy yourself and relax and you will have a great timd! I will be back :)
- Official Description (provided by the hotel):
- In a perfect blend of luxury and excitement, Secrets Aura Cozumel is the ultimate adults-only, all-suite resort located on the island of Cozumel. Sitting just 12 miles off the coast of Mexico’s Yucatan Peninsula, Secrets Aura has it all. Bask in a world of Unlimited-Luxury® while staying in one of 266 contemporary, stylish non-smoking suites complete with private terraces or swim-up access, stunning views, 24-hour room service, daily refreshed minibar and more. For added luxury, guests can upgrade to the Preferred Club and enjoy additional amenities and inclusions. The experience continues with limitless gourmet dining at gourmet restaurants plus 24-hour dining options allow guests to devour late night bites at the Coco Cafe or stay in and order room service all without reservations and top-shelf spirits at three bars and lounges throughout the resort. Light up the night with live nightly entertainment and activities. Or enjoy land and water sports, three sparkling pools, live entertainment with pool and beach wait service throughout the day. Dive into the Caribbean at nearby world-renowned dive sites; explore the natural wonders of the second largest coral reef system in the world, the Mesoamerican Barrier Reef System. Learn to dive deep with the help of the fullservice, on-site dive operator, Dive House. Indulge in specialty treatments at the Secrets Spa by Pevonia®, located right next door at Sunscape Sabor Cozumel, the most complete spa on the island, or simply spend time with the ones you love. Secrets Aura Cozumel – Light. Luxury. Love. ... more less
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- Also Known As:
- Aura Cozumel Grand Hotel Cozumel
- Wyndham Cozumel
- Cozumel Wyndham