From the moment we exited the airport van on April 13th and were greeted with a hug and a “Welcome Back” by Fernando and many other employees, our 4th visit to Aura truly feel like coming home. Every time we saw Fernando during our two week stay, he had a smile for us and inquired about our day’s activities. What an asset to the resort.
We had the privilege of meeting and speaking several times with Econcierge Justine and Daniel, head of housing. They are warm and welcoming and truly seemed eager for our feedback. If you want to be sure to meet them, attend the Managers Cocktail party on Monday night. Justine has started Facebook parties too. What fun to meet the people we had been connecting with on Facebook!
Previously we stayed in buildings 14 and 12. This year we were in building 10 – Room 1024. Our room was right above the lobby and under the Sky Bar overlooking the reflection & quiet pools. The rooms are actually a little closer to the ocean and the view through the palm trees is picturesque. Concierge Sandy, a ray of sunshine, always took a moment to connect with us as we walked by her desk on the way to our room.
Our room had a separate bedroom with its own TV - a real plus if one person sleeps later. The tradeoff was no bathtub which I missed at times. Our building was the noisiest we have stayed in. The problem is inconsiderate people leaving the Sky Bar late at night laughing and shouting with no thought to those who might be trying to sleep.
Our room had not been refurbished, but was very clean and we were very happy with it. WiFi worked fine in the living room and on the balcony. Since I am short, the safe being on the top shelf of the closet was a problem. To access it, I had to drag over the bench from the end of the bed to stand on. I would highly recommend a step stool in the room! I appreciated the bed on our balcony. We used our balcony more than on any other visit because those wooden chairs are just not comfy.
One of the best things about Aura is the no reservation a la carte restaurants. The menu had changed from our previous visits and while we missed some of our favorites such as shrimp cocktail, ribs, and prime rib we found some new favorites such as the crab and shrimp cakes, ribeye tacos, and fajitas. I am a picky eater and still had no problem eating at the three restaurants for two weeks. Usually there was an excellent special each evening. We enjoyed the addition of the little breakfast area at Windows with mimosa fixings, fruit, cereal, and pan dulce.
Even more important to us than the food, is the outstanding and personal service in the restaurants. We were so happy to see many of our favorites employees were still there. Jorge M. in Oceana has been our special waiter for four years and always provides impeccable service while assisting us with our Spanish language skills. Manuel at Bordeaux Restaurant made our meals there very special. We prefer to dine early and often went when they first opened. Private dining at its best! Waldo, MVP, does an outstanding job supervising the restaurants always with a smile on his face. Capitan Roger as well as Margarito, Angel, Francisco, and Antonio are gems.
Hostesses Marianna and Geise were so welcoming. Thanks to hardworking – Arelly who brought us drinks to the pool/beach – a real treat. She trudged through the sand all day carrying heavy trays with a smile on her face. We missed Toni (Jose Antonio now) as a waiter but ran into him numerous times doing room service. We found one of our favorite bartenders – Mario over at Sunscape (they rotate).
We encountered none of the long waits described in other reviews except when we went to El Patio at Sunscape. The restaurant was packed from the time it opened and even though everyone worked at top speed, there simply was not enough help. Except for the molcajete, the food was not very good. One day during lunch at Windows, there was an exceptional number of people in the restaurant. It was interesting to watch them spring into action to take care of the guests. Even the hostesses were taking orders.
We enjoyed evenings at the Sky Bar where Franklin took good care of us although it has more of a party atmosphere than in the past. Loud music and many more guests prevented the quiet visiting we have enjoyed there in the past. We did enjoy dancing with a DJ one night. They have set up tables and chairs which is nice, but we miss the bar stools. One evening, the rude and drunken guests that chose to play their loud rap music trying to overpower the music already playing drove us out to the quieter Rendezvous Bar downstairs.
New this year was an excellent Elvis Presley impersonator on Thursday evenings at Sunscape. Reggie Randolph has performed previously in Branson. He has a beautiful voice and in between songs, told jokes and provided interesting information. I wish you all had heard him sing “How Great Thou Art.”
Monday night was a real “toes in the sand” beach party with live music and dancing. Tables were set up on the beach (of course with real table cloths and napkins!) and different nationality food stations. Try the yummy mango margaritas! All day, I watched them carry tables and chairs to create this special event for us. Remarkably, all trace had vanished by morning. While the food may not have been as good as in the restaurants, I appreciated the extra work this meant for the already hard working employees.
Although the resort was at capacity, we did not encounter the chair saving often mentioned in the reviews. I would often comment at 10:00 am about the number of remaining beach chairs. Some confusion may occur because the resort places rolled up towels on all the pool chairs in the morning and some people leave the used towel on the chair when they leave. It would help to have towels and a receptacle at the quiet pool. Generally, if there was nothing but a bunched up towel, people assumed it was an unused chair.
There were some floaties left by previous guests in addition to about 5 blue resort ones. Guests would go around and collect the blue ones off the swim up balconies and bring to the front of the pool for everyone so finding one was not a problem. By the way, the hot tubs are fixed and were hot except for one at the Sky Bar for people who preferred it cooler.
Besides scuba diving, shopping, and the Bar Hop tour, we relaxed and enjoyed the wonderful quiet atmosphere Secrets Aura provides. The small perfectly designed resort with such personalized, caring service makes Aura unlike any other resort we have stayed at. We truly can’t imagine what else they could do to make our stay any better. We can’t wait to return “home” to Secrets Aura next April.
Pam & Roger
- Official Description (provided by the hotel):
- In a perfect blend of luxury and excitement, Secrets Aura Cozumel is the ultimate adults-only, all-suite resort located on the island of Cozumel. Sitting just 12 miles off the coast of Mexico’s Yucatan Peninsula, Secrets Aura has it all. Bask in a world of Unlimited-Luxury® while staying in one of 266 contemporary, stylish non-smoking suites complete with private terraces or swim-up access, stunning views, 24-hour room service, daily refreshed minibar and more. For added luxury, guests can upgrade to the Preferred Club and enjoy additional amenities and inclusions. The experience continues with limitless gourmet dining at gourmet restaurants plus 24-hour dining options allow guests to devour late night bites at the Coco Cafe or stay in and order room service all without reservations and top-shelf spirits at three bars and lounges throughout the resort. Light up the night with live nightly entertainment and activities. Or enjoy land and water sports, three sparkling pools, live entertainment with pool and beach wait service throughout the day. Dive into the Caribbean at nearby world-renowned dive sites; explore the natural wonders of the second largest coral reef system in the world, the Mesoamerican Barrier Reef System. Learn to dive deep with the help of the fullservice, on-site dive operator, Dive House. Indulge in specialty treatments at the Secrets Spa by Pevonia®, located right next door at Sunscape Sabor Cozumel, the most complete spa on the island, or simply spend time with the ones you love. Secrets Aura Cozumel – Light. Luxury. Love. ... more less
- Reservation Options:
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- Also Known As:
- Aura Cozumel Grand Hotel Cozumel
- Wyndham Cozumel
- Cozumel Wyndham