This was our third stay at this resort, the first since the rebranding to Secrets. We've always loved the intimate feeling of Aura and were not sure what to expect when Secrets doubled in size by taking over the exclusive section of Sabor. Within minutes of arrival any worries we had were quickly put to rest.
Check in: We were greeted with smiles, hot towels, cookies and champagne. We were offered a golf cart ride to the preferred check-in area, but opted to walk and soak in the scenery. We were celebrating our 5th anniversary and her 40th birthday. Yared (the preferred club concierge) explained that we had been upgraded to a solarium suite from our swim-up suite, but that we could switch back if we liked. This was a huge surprise, and a month later we are still giddy about this. Our original reservation was for a preferred section swim-up suite, room 1411 which we have stayed in twice, but the solarium suite room 1430 is a VERY large 2 level suite with 2 full baths, 3 balconies and a large rooftop pool. (Maybe twice the width of the other rooftop lap pools.)
The resort: All-inclusive, adults only resort on the beach, with 3 restaurants, (Windows, Oceana, and Bordeaux) a coffee shop and the Sky Bar on the roof. It has two jacuzzis and is the perfect place to watch the sun set. (Seriously, don't forget your camera.)
As a Secrets guest, you have access to the Sunscape Sabor side of the resort. Keep in mind that the Sunscape side allows children , and tends to have a little rowdier crowd than the more relaxed Secrets side. Secrets has three pools—one in back with water slides in the Junior suite section and two in the front section where we stayed. The front pool has a lazy river, which is especially awesome if you are staying in a swim-up suite.
Here is a link to the pictures from our most recent stay. We've put the room pictures first in this album:
The food: Never a wait at any of the restaurants. Simply walk up to the hostess, provide your room number, show your key and you'll be seated promptly. We love the pace of the restaurants. We would often order a few different courses and some wine, and enjoy each others company with the waves lapping in the background and sometimes live music too.
We quickly fell into a routine of Windows for breakfast, Oceana for lunch and Windows or Bordeaux for dinner. We highly recommend taking advantage of room service a few for breakfasts on your balcony or patio, and their late nights snacks are delightful as well. Room service always arrived within twenty minutes and on one of our late night snack adventures, they surprised us with a slice of birthday cake and champagne!
The service: It's the staff that make this resort so enjoyable. We found the service to be over the top. The front desk crews, bellmen, housekeeping, servers on the beach and in the restaurants were all incredible. In fact, you can't get within 30 feet of a staff member without them turning around to smile and say hello.
Some other nice touches were the anniversary and birthday banners on our door and the balloons that filled the room when we came back on her birthday night.
Overall: This resort is everything we love about Cozumel. Charming, friendly, laid back and relaxing. If you are looking for a party destination, this may not be your place. Cozumel is a divers' island, and most of the resorts quiet down around 10PM. We love that. Do yourself a favor and go into town or tour the island, it is completely safe. Get to know some of the locals and immerse yourself in the culture. It is one of the many reasons we have fallen in love with Cozumel.
Tips: If you plan on renting a vehicle, rent a car instead of a jeep or scooter. You'll probably get A/C and can lock your gear or shopping bags in the trunk.
Even though it is an all-inclusive resort, we are tippers. If you are also tippers and are tipping in US Dollars, we recommend getting crisp new bills from your bank as they are easier for the locals to exchange at their banks.
Don't stuff your money and ID into one of those waterproof containers. It will get a leak, the contents will swell, and you'll need a repairman to break it open with a hammer. Lesson learned.
A very special thanks to Justine and Daniel, Juan and Ferman at the bars, George at Bordeaux, the wonderful servers, Margarito, Angel and Arelly (who convinced us to allow her to deliver drinks to our room) and all of the other members of the staff whose names we have forgotten. Thank you for an incredible vacation. See you next year!
- Official Description (provided by the hotel):
- In a perfect blend of luxury and excitement, Secrets Aura Cozumel is the ultimate adults-only, all-suite resort located on the island of Cozumel. Sitting just 12 miles off the coast of Mexico’s Yucatan Peninsula, Secrets Aura has it all. Bask in a world of Unlimited-Luxury® while staying in one of 266 contemporary, stylish non-smoking suites complete with private terraces or swim-up access, stunning views, 24-hour room service, daily refreshed minibar and more. For added luxury, guests can upgrade to the Preferred Club and enjoy additional amenities and inclusions. The experience continues with limitless gourmet dining at gourmet restaurants plus 24-hour dining options allow guests to devour late night bites at the Coco Cafe or stay in and order room service all without reservations and top-shelf spirits at three bars and lounges throughout the resort. Light up the night with live nightly entertainment and activities. Or enjoy land and water sports, three sparkling pools, live entertainment with pool and beach wait service throughout the day. Dive into the Caribbean at nearby world-renowned dive sites; explore the natural wonders of the second largest coral reef system in the world, the Mesoamerican Barrier Reef System. Learn to dive deep with the help of the fullservice, on-site dive operator, Dive House. Indulge in specialty treatments at the Secrets Spa by Pevonia®, located right next door at Sunscape Sabor Cozumel, the most complete spa on the island, or simply spend time with the ones you love. Secrets Aura Cozumel – Light. Luxury. Love. ... more less
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- Also Known As:
- Aura Cozumel Grand Hotel Cozumel
- Wyndham Cozumel
- Cozumel Wyndham