We stayed at Secrets Aura Cozumel from Jan 25 to Feb 1, 2013 and had a great time.
Your vacation truly is what you make of it!
My husband and I shared our Anniversary trip with my parents this year and we all had an amazing experience at Secrets Aura.
When we booked the hotel was “Aura Grand”. I booked based on photos and TA reports as I do for every vacation. I was aware at the time that the hotel would indeed be going through a name change to Secrets on Dec 15, 2012 and followed the reviews obsessively. I expected that there would be some negative reviews but what I saw made me think that there are a lot of people that booked at the lower Aura Grand prices and expected that they would instantly be receiving the higher quality Secrets amenities and then tore the resort to shreds based on what they expected not based on fact. Any change is just that it’s a “change” which requires a process to get from where they are to where they expect to be. Growing pains are NORMAL.
There are also some things that the resort can’t be held responsible for such the obnoxiously loud people who choose to congregate at the hot tub, nor for the inconsiderate people who reserve chairs for themselves at both the pool and at the beach early in the morning by leaving towels and personal effects at both locations. Also of note: the resort supplies towels in the lobby. Just pick one up on the way to the beach or pool when you have finished with them remove them from the chaises and drop them off at one of the baskets provided . Do not leave them on the chairs so that others don’t have a chance to use them. After all this is an “Adults Only” resort you would assume adults would know better.
The only things we found lacking at the resort were that there were only a few chairs available around tables outside at the Sky Bar. The other is that there are only two public washroom locations and both are near the lobby making it difficult for someone with physical limitations to get to from the beach.
It was evident the management and the staff were working very hard to achieve the Secrets standards as quickly as possible. They were working diligently and making ground very fast. We found the service for the most part to be excellent in all of the restaurants on the Secrets side and the food was good. The people who found the service on the beach slow must need a waiter attached to their hip. Between Margarito and Angel flying around the beach taking orders, we never wanted for anything whether be food or drink at any time. Sandy at the front desk will do whatever she can to help make your vacation great. The bellmen always had smiles on their faces and were at the ready to call a cab or the golf cart drivers for a trip around the properties. The golf cart drivers are very personable, informative and great for a laugh while you take a trip over to the Sunscape Sabor side.
Our rooms were outstanding they were side by side and had large balconies with views of the pool and the beach. Thanks to Isabel and Antonio in reservations who worked hard to meet our needs when it came to our accommodations. Lupita, the sweetest maid, was quick, efficient and always smiling.
The staff does more than their part to make your stay enjoyable. If you choose to make this a negative experience it will be. While there we heard a couple of people complaining including two “gentlemen” tearing a strip off the GM in front of other staff members and some guests. The manager maintained his cool and listened to the whole tirade then apologised at the end. If you ask me the “gentlemen” showed very little regard for the resort, staff or anyone else in earshot and the GM came out the winner through patience and class. I have noted some other reviews that indicated that the managers were not present but I found them to be checking and monitoring constantly during our stay.
To sum it up: Although the resort was experiencing some minor difficulties when we were there we could see the changes taking place almost before our eyes. This place is on an upward swing and will be up to Secrets standards in no time. Have a little patience for the hardworking staff who are always smiling while trying to get used to new menu’s, training new staff and working with new management.
We have stayed on the main land a few times over the last few years and taken the ferry to Cozumel. We loved the island and decided to stay and enjoy the island charm. We arrived in paradise and soaked in every single moment of it. Thanks Secrets Aura!
- Official Description (provided by the hotel):
- In a perfect blend of luxury and excitement, Secrets Aura Cozumel is the ultimate adults-only, all-suite resort located on the island of Cozumel. Sitting just 12 miles off the coast of Mexico’s Yucatan Peninsula, Secrets Aura has it all. Bask in a world of Unlimited-Luxury® while staying in one of 266 contemporary, stylish non-smoking suites complete with private terraces or swim-up access, stunning views, 24-hour room service, daily refreshed minibar and more. For added luxury, guests can upgrade to the Preferred Club and enjoy additional amenities and inclusions. The experience continues with limitless gourmet dining at gourmet restaurants plus 24-hour dining options allow guests to devour late night bites at the Coco Cafe or stay in and order room service all without reservations and top-shelf spirits at three bars and lounges throughout the resort. Light up the night with live nightly entertainment and activities. Or enjoy land and water sports, three sparkling pools, live entertainment with pool and beach wait service throughout the day. Dive into the Caribbean at nearby world-renowned dive sites; explore the natural wonders of the second largest coral reef system in the world, the Mesoamerican Barrier Reef System. Learn to dive deep with the help of the fullservice, on-site dive operator, Dive House. Indulge in specialty treatments at the Secrets Spa by Pevonia®, located right next door at Sunscape Sabor Cozumel, the most complete spa on the island, or simply spend time with the ones you love. Secrets Aura Cozumel – Light. Luxury. Love. ... more less
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- Also Known As:
- Aura Cozumel Grand Hotel Cozumel
- Wyndham Cozumel
- Cozumel Wyndham