Three weeks there of bad management, building works and management staff who just don't care!!! We actually left the resort early as no one really cared about our holiday all the cared about was that they had your money and tough!!!
Very disappointing holiday we travelled 11 hours on a flight for a second visit to this resort. What annoyed us the most as on arrival no one advised on building works and we even telephoned ahead as we had heard about it and they still denied it. All I can say is when it's finished it will be nice but it's not a 5 star it's a 3/4 star and I would never give secrets my money again and would strongly advise anyone going to that resort !!!!
One good thing was the staff, we felt extremely sorry for all of them as they took the brunt of all the people complaining and did there best!! Other good thing was sandy and Miguel!! They also tried'. I would suggest the management of secrets should go and stay in a 5 star resort and see how a hotel should be!!! We moved off the island to playa because we were so upset that our whole 3 week only holiday a year was ruined!!! Thanks secrets for a waste of time!!!
- Official Description (provided by the hotel):
- In a perfect blend of luxury and excitement, Secrets Aura Cozumel is the ultimate adults-only, all-suite resort located on the island of Cozumel. Sitting just 12 miles off the coast of Mexico’s Yucatan Peninsula, Secrets Aura has it all. Bask in a world of Unlimited-Luxury® while staying in one of 266 contemporary, stylish non-smoking suites complete with private terraces or swim-up access, stunning views, 24-hour room service, daily refreshed minibar and more. For added luxury, guests can upgrade to the Preferred Club and enjoy additional amenities and inclusions. The experience continues with limitless gourmet dining at gourmet restaurants plus 24-hour dining options allow guests to devour late night bites at the Coco Cafe or stay in and order room service all without reservations and top-shelf spirits at three bars and lounges throughout the resort. Light up the night with live nightly entertainment and activities. Or enjoy land and water sports, three sparkling pools, live entertainment with pool and beach wait service throughout the day. Dive into the Caribbean at nearby world-renowned dive sites; explore the natural wonders of the second largest coral reef system in the world, the Mesoamerican Barrier Reef System. Learn to dive deep with the help of the fullservice, on-site dive operator, Dive House. Indulge in specialty treatments at the Secrets Spa by Pevonia®, located right next door at Sunscape Sabor Cozumel, the most complete spa on the island, or simply spend time with the ones you love. Secrets Aura Cozumel – Light. Luxury. Love. ... more less
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- Also Known As:
- Aura Cozumel Grand Hotel Cozumel
- Wyndham Cozumel
- Cozumel Wyndham