We stayed at the Aura before it was a Secrets property. We came back nine months later (after Secrets had taken over) to find not nearly as nice of a resort.
Food & Drink:
They used to serve top shelf liquor. No longer.
They used to have several nice tequilas, they have dropped that number in half.
Previously the food was consistently excellent. Now the food is mediocre. Rubbery overcooked shrimp, zero presentation. The staff was overworked. Dinner took nearly three hours on our last night. Several couple gave up due to the long wait. Another couple left in the middle of dinner when they were served inedible appetizers.
The aura has a one-star-lower neighbor property called Sabor. Guests can go to the Sabor for drinks or dinner, but the property is not nearly as nice as the Aura. Secrets annexed a portion of the old Sabor and are now calling it Aura. Yes - you pay for a 4 star but get a 3 star. The room was depressing and not even close to the quality we experienced on the first trip. We paid extra to book a swim-up ocean view suite. We were given an old Sabor standard room not close to the ocean. The toilet ran, the shower dripped, and the room was way out of date. The staff moved us to a "real" Aura room, but we didn't get the swim up suite we paid for.
Up Selling /Bait and Switch:
Be prepared for $200 worth of unusable discounts on the spa. Read the fine print. No discount really. Pure bait and switch. Also be prepared for a sales pitch to join their vacation club ($30,000).
Excellent, hospitable and overworked.
Last year we couldn't wait to come back to the Aura. Now I will never come back. In fact, I will never visit a Secrets property in the future. I've seen what they did to a great resort and I want nothing to do with that company. Secrets is a despicable company. I feel bad for the excellent staff.
TripAdvisor had them as one of the top rated resorts last year. Now they are 40 out of 58. My advice - stay away.
- Official Description (provided by the hotel):
- In a perfect blend of luxury and excitement, Secrets Aura Cozumel is the ultimate adults-only, all-suite resort located on the island of Cozumel. Sitting just 12 miles off the coast of Mexico’s Yucatan Peninsula, Secrets Aura has it all. Bask in a world of Unlimited-Luxury® while staying in one of 266 contemporary, stylish non-smoking suites complete with private terraces or swim-up access, stunning views, 24-hour room service, daily refreshed minibar and more. For added luxury, guests can upgrade to the Preferred Club and enjoy additional amenities and inclusions. The experience continues with limitless gourmet dining at gourmet restaurants plus 24-hour dining options allow guests to devour late night bites at the Coco Cafe or stay in and order room service all without reservations and top-shelf spirits at three bars and lounges throughout the resort. Light up the night with live nightly entertainment and activities. Or enjoy land and water sports, three sparkling pools, live entertainment with pool and beach wait service throughout the day. Dive into the Caribbean at nearby world-renowned dive sites; explore the natural wonders of the second largest coral reef system in the world, the Mesoamerican Barrier Reef System. Learn to dive deep with the help of the fullservice, on-site dive operator, Dive House. Indulge in specialty treatments at the Secrets Spa by Pevonia®, located right next door at Sunscape Sabor Cozumel, the most complete spa on the island, or simply spend time with the ones you love. Secrets Aura Cozumel – Light. Luxury. Love. ... more less
- Reservation Options:
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- Also Known As:
- Aura Cozumel Grand Hotel Cozumel
- Wyndham Cozumel
- Cozumel Wyndham