My husband and I stayed from Dec 30 to Jan 6 in a Jr Suite Pool View, which as far as I can tell is the old exclusive part of Sabor which is all Aura Secrets now. I will try to give a fair review as I had been anxious when reading reviews before our departure.
The good: The beach is beautiful, there are no kids and the drinks are very strong. We had a very clean room that looked like it may have been recently renovated -- paint seemed new, all appliances were clean and no leaking, the A/C was great. There was NO construction around us, very quiet and peaceful, I didn't see any construction other than the gym area. The maids cleaned our room everyday , stocked the fridge, it was perfect. Very comfortable beds. The hot tubs at sky bar were hot and the view amazing! All of the staff we spoke to were very kind. The property was clean and check in and check out- all very smooth.
The bad: The food! The food is horrible. I have been all over the place and lived abroad. I have eaten on a budget and also shelled out for fancy food. If the food were just bland or boring, I could've lived with it for a week. I don't know if it was the holiday or what, but the room service food (other than pancake breakfast) is awful! If I were to give Secrets a tip: stick to what you're good at, maybe local cuisine and seafood? A "pizza" with summer sausage and unmelted velveeta cheese with a burnt cracker crust is not a pepperoni pizza. The lamb and lobster and dessert for the NYE dinner was not good. We also got horribly sick and missed our non refundable trip to Chichen Itza, I am still not 100% and that was five days ago. There were a few other people who were sick as well. We ended up going to the little gift shop and buying Ritz crackers and Snickers for the last 2 days. Also be very careful of the dress code, it's not explained very well. Guys need pants for dinner at Windows & Bordeaux, I'm still not sure what the dress code was for women but I wore a dress and sandals and was fine. My tip for the food: order the simple items. Hava Grill during the day, which is Oceana at night, has the best food. The pancakes and French toast were good for breakfast.
Overall, I am really glad we got a great deal on Travelocity (very easy booking and smooth, FYI). Secrets now advertises $3500 for 7 night stay... Heck no! Not with that food!
If you want to Snorkel with a cool local, check out Cozumel H2O. She will pick you up dockside at Aura and only takes 4-6 people at a time and she knows EVERYTHING! Highlight of our trip! Starfish, sharks, beautiful coral and small group of people with a great guide. She also does dives and certifications.
I would give Secrets a second chance, but only after waiting to see if the food reviews get better.
- Official Description (provided by the hotel):
- In a perfect blend of luxury and excitement, Secrets Aura Cozumel is the ultimate adults-only, all-suite resort located on the island of Cozumel. Sitting just 12 miles off the coast of Mexico’s Yucatan Peninsula, Secrets Aura has it all. Bask in a world of Unlimited-Luxury® while staying in one of 266 contemporary, stylish non-smoking suites complete with private terraces or swim-up access, stunning views, 24-hour room service, daily refreshed minibar and more. For added luxury, guests can upgrade to the Preferred Club and enjoy additional amenities and inclusions. The experience continues with limitless gourmet dining at gourmet restaurants plus 24-hour dining options allow guests to devour late night bites at the Coco Cafe or stay in and order room service all without reservations and top-shelf spirits at three bars and lounges throughout the resort. Light up the night with live nightly entertainment and activities. Or enjoy land and water sports, three sparkling pools, live entertainment with pool and beach wait service throughout the day. Dive into the Caribbean at nearby world-renowned dive sites; explore the natural wonders of the second largest coral reef system in the world, the Mesoamerican Barrier Reef System. Learn to dive deep with the help of the fullservice, on-site dive operator, Dive House. Indulge in specialty treatments at the Secrets Spa by Pevonia®, located right next door at Sunscape Sabor Cozumel, the most complete spa on the island, or simply spend time with the ones you love. Secrets Aura Cozumel – Light. Luxury. Love. ... more less
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- Also Known As:
- Aura Cozumel Grand Hotel Cozumel
- Wyndham Cozumel
- Cozumel Wyndham