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“Good experience, terrible value”

Dolphinaris Cozumel
Ranked #14 of 158 things to do in Cozumel
Certificate of Excellence
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Attraction details
Owner description: Dolphinaris Cozumel has a privileged location within the pristine waters of the Mexican Caribbean's heart; you will be able to enjoy a magical dolphin swimming with a tailor made ALL-INCLUSIVE service. The architecture of this dolphinarium is inspired in a fishermen village and has a design that, aside of being one of the most beautiful around the world, provides an ample home for dolphins where they can spaciously unwind during their dolphin encounter with our visitors. Visit us and experience the thrill of being propelled by a dolphin on top of the water surface and observe how they communicate; have magical moments in one of the most beautiful natural locations that only the Mexican Caribbean can offer! Swim with dolphins and enjoy in Dolphinaris Cozumel this lifetime experience that you can share with family and friends!
Useful Information: Activities for older children, Activities for young children
Reviewed April 25, 2013

(You do not need to rent a locker, FYI! There are places to store your stuff for free!)

We booked this excursion through Carnival and paid $129 per person to do the Dolphin Swim/Ride with lunch. Our excursion included being in the water with the dolphins and allowing them to pull us through the water. This excursion also included lunch which was somewhat limited but the food was pretty good.

My wife enjoyed the experience as did I, however, as many people mentioned already, the interaction, swimming, and riding is so limited. They say you are in the water for 40 minutes which is true. In the 40 minutes, we got to touch the dolphins many times as they swam by us, but the only other things we got to do was "hold" them, get pulled by them one time (which was pretty cool), get kissed by them, and "dance" with them. ONE NOTE: MAKE SURE YOUR BATHING SUIT BOTTOMS ARE SECURE WHEN BEING PULLED BY THE DOLPHIN. Mine were probably halfway down my booty. My wife's were also coming off as well. One other lady said her's were coming off as well.

I will say that, as a parent, I felt bad for some of the younger kids that were doing the less "interactive" excursion. As a parent, despite the fact that the value just wasn't there for the $129 per person, I'd feel like a jerk of a dad if I skimped on the most expensive one only to be sitting on the sidelines watching everybody else have a fun time in the water.

Like I said, the excursion was enjoyable, but for $129, I would like to see more interaction. Also, for full disclosure, my wife had a better time than I did.

Thank Brandon S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WebMasterIT, Director de Relaciones Públicas at Dolphinaris Cozumel, responded to this reviewResponded May 10, 2013

Dear visitor, we have different programs which vary in activities and length, we invite you to know the variety in activities we have and you can enjoy a beautiful time with the dolphins. Some programs are more interactive than others, you can swim more with the dolphins if you choose the option, this also could depend on your kid’s age.

You can wear a swimsuit or bikini as you feel more comfortable in your swim. Dolphinaris works for you to provide you the best time at our facility and give you the best program for you.

Thank you for visiting Dolphinaris and you are always very welcome.

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Reviewed April 24, 2013

These dolphins were perfect! We did this excursion off of our Cruise. We paid $150 for the swim. We were in a group of about 10. We got to take a ride on its back, give it a kiss, hold its fins, and pet it. The photographer took pictures each time. ($35 per photo if you want them printed…they do offer discounts on the digital packages…but it is still pretty outrageous.) At the end, ALL the dolphins put on a show together, it’s incredible.

BUT, if you have someone not partaking in the adventure, they can sit over the dolphin swim area…and if you are in one of the groups in that main pool, that person can take photos for you. You can’t bring your own camera in with you – you must leave it in your locker.

Our dolphin was young and adorable. She had a scratch on her nose and we asked why. The trainer told us that she is playful and sometimes, when live fish swim into the dolphin pool, they try to catch them and hurt their noses on the rocks in the process. Such a smart, adorable, playful animal! Definitely worth the experience…wish I could spend all day with them!

Thank HeadInTheCloudsNY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WebMasterIT, Director de Relaciones Públicas at Dolphinaris Cozumel, responded to this reviewResponded May 10, 2013

Dear visitor, we work to give you the perfect swim in our facility: our staff makes your dream of swimming with the dolphins come true. Each one of the activities has been designed very carefully to have the unique day of your life.

Cameras are not allowed to avoid any possible accident like dropping a camera that may hit a dolphin. We also have an entire photo and video department that gives options for pictures packages if our visitors would like to purchase some.

The dolphins sometimes have scratches on their skin since it is part of their natural behavior but these scratches disappear after some time.

Being at Dolphinaris is something our visitors really love doing during vacation.

Thank you for visiting Dolphinaris and you are always very welcome.

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Reviewed April 23, 2013

My husband and I were on our honeymoon and wanted to do things we wouldn't normally do--so glad we did this! Being in the water with these amazing animals was such a memorable experience. The trainer was very nice and educated our group on the animals. We were able to pet our dolphin (Golden Boy) several times, as well as perform the normal tricks with him and feed him fish. It was intimidating at first to be in the water with a sea creature of such size, but he was so sweet, it was easy to relax. You're actually in an area with several, and each is with its own group of people. We did the encounter, not the swim, but I would do the swim next time! There were even baby dolphins in one area that we watched, and they were just adorable. The staff was very friendly. The pictures we bought were 3 for $69, which I didn't think was bad because I came expecting it. They make their money this way. You can watch from a viewing area and take your own photos if you choose. Place was very clean, had a tiki-hut type feel. I highly recommend this excursion and will take the kids next time! :)

Thank CHanson307
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WebMasterIT, Director de Relaciones Públicas at Dolphinaris Cozumel, responded to this reviewResponded May 11, 2013

Dear visitor, it’s fantastic to celebrate your honeymoon swimming with the dolphins, this experience will be something you will remember for all life. Our staff is very professional and knowledgeable to give our visitors a very nice swim with the dolphins.

We have different programs: swims and encounters so that you can choose the one you feel most comfortable.

The pictures are available for purchase if you would like to get them, there are different packages and prices.

Our facilities are very organized and clean and if you are looking for the best dolphin swims you have to come to Dolphinaris.

Thank you for visiting Dolphinaris and you are always very welcome.

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Reviewed April 22, 2013

Very Rushed..... food was not good at all.... but to see your 5 year old swim with the dolphins .... priceless......

We were grouped with about 14 other people.... felt very rushed -- but with 8 cruise ship in port i guess that is the fallback. Pics are ver $$$$ -- got 3 pics on a disk for $64... but had to buy them

Thank movedmainer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WebMasterIT, Director de Relaciones Públicas at Dolphinaris Cozumel, responded to this reviewResponded May 11, 2013

Dear visitor, we will check that you don’t feel rushed, at Dolphinaris we only look to give you a precious time swimming with the dolphins. It is beautiful to see how wonderful your kids look when being so close to the dolphins and how happy they are.

There are programs that include lunch and some others don’t, and also we have a restaurant for the people who would like to eat something. We will also find out why you didn’t like it since we are very careful with every detail at Dolphinaris.

The photo and video department has different packages and prices, these are optional for purchase.

Thank you for visiting Dolphinaris and you are always very welcome.

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Reviewed April 21, 2013

This was a little pricey, around $80.00 but well worth it! (We booked this excersion throuhg the cruise ship, so not sure if it would be less or more elsewhere) Interaction with the dolphins was an experience my family will never forget, you get to high five with them, "dance with them", hug them and they even give you a kiss. The dolphins are such smart animals. The trainer does tell you all about dolphins so you learn while you get to play with them! The catch to all this is all the while you are interacting with them pictures are being taken. At the end of the playtime you are hit with them trying to sell you outrageously high pictures. We did buy a cd with 6 pictures of our daughter with the dolphins, it was around $50.

Thank proudmarinemom06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WebMasterIT, Director de Relaciones Públicas at Dolphinaris Cozumel, responded to this reviewResponded May 25, 2013

Dear visitor, the programs we offer are incredibly awesome; our visitors can really enjoy beautiful activities when swimming with the dolphins. Getting a kiss form the dolphin is something that out visitor remember for all life.

Our trainers are always very willing to share their knowledge and make of your experience even nicer.

The pictures are available for purchase who would like to get them, this is optional.

Thank you for visiting Dolphinaris and you are always very welcome.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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