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“DOLPHINS ARE NICE, BUT A COMPLETE RIPOFF!!”

Dolphinaris Cozumel
Ranked #12 of 159 things to do in Cozumel
Certificate of Excellence
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Attraction details
Owner description: Dolphinaris Cozumel has a privileged location within the pristine waters of the Mexican Caribbean's heart; you will be able to enjoy a magical dolphin swimming with a tailor made ALL-INCLUSIVE service. The architecture of this dolphinarium is inspired in a fishermen village and has a design that, aside of being one of the most beautiful around the world, provides an ample home for dolphins where they can spaciously unwind during their dolphin encounter with our visitors. Visit us and experience the thrill of being propelled by a dolphin on top of the water surface and observe how they communicate; have magical moments in one of the most beautiful natural locations that only the Mexican Caribbean can offer! Swim with dolphins and enjoy in Dolphinaris Cozumel this lifetime experience that you can share with family and friends!
Useful Information: Activities for young children, Activities for older children
Huntington Station, New York
Level Contributor
1 review
common_n_attraction_reviews_1bd8 9 helpful votes
“DOLPHINS ARE NICE, BUT A COMPLETE RIPOFF!!”
Reviewed October 21, 2012

I just returned from a cruise aboard the Carnival Legend from October 7 thru 14, 2012. First stop was Cozumel and we advanced booked the Dolphin Excursion through Carnival. They took us to Dolphinaris. I advise you to look through their website or any other information you can find on this location. What I can tell you personally is that they are rip offs. I will say that the dolphins are beautiful and well trained and the experience was wonderful. The problem i have is that you can look, but you wont find anywhere it advise you that you are NOT ALLOWED TO BRING ANY TYPE OF CAMERA. Once the excursion is complete, you are brought to their photo / video gallery. Your group is able to bring up all the photos taken. My group of my family had a total of 300+ pictures. The price: 20 picture FILES NOT PRINTS & a DVD of my groups excursion for $350.00 U.S. dollars. I am all for businesses making a profit, but this is criminal. But wait...we were in Mexico, so I tried haggling. What became apparant is that they have no set prices and it is a free-for-all. They know you want to preserve the memories especially if you have small children. So they prey on this. It was only after haggling and threatening to go viral all over the internet did I get the following: 80 picture files on CD, 2 prints & the DVD video for $157.00. I afterward spoke to others from my cruise who paid outlandish amounts such as $129.00 for four (4) pictures files on CD (THAT'S IT!). One person paid $69.00 for four (4) picture files on CD. They are criminals in there. Its a shame because the dolphins are beautiful.

Visited October 2012
Helpful?
9 Thank Jeff E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WebMasterIT, Director de Relaciones Públicas at Dolphinaris Cozumel, responded to this review, November 14, 2012
Dear visitor, we invite people to contact us and we can give all the information you need before arriving to your swim. Cameras are not allowed for your safety and the dolphins’. We avoid that you can drop your camera and hit a dolphin. We have a photo and video department which is in charge of taking your pictures during your swim and there are different options and prices available. Pictures are optional. The photos are very nice and professional. We are trying to reduce the cost of them so that our visitors are not affected in their pocket.

Thank you for visiting DOLPHINARIS and you are always very welcome.
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London, United Kingdom
Level Contributor
3 reviews
common_n_attraction_reviews_1bd8 6 helpful votes
“Dolphin swim”
Reviewed October 20, 2012

Excellent! Amazing! But very very expensive for photos. You are not allowed to bring a camera in ,otherwise 29 USD each or £129 for the whole set on a DVD. 50 photos!

Visited October 2012
Helpful?
Thank SimonB2741
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WebMasterIT, Director de Relaciones Públicas at Dolphinaris Cozumel, responded to this review, November 14, 2012
Dear visitor, cameras are not allowed for your safety and the dolphins’. Not objects are permitted in the swim area except for the equipment for swimming with the dolphins according to the program.

We have the photo and video department that will offer different options and prices according to the packages. Our visitors can choose the option they prefer. Photos are optional.

Thank you for choosing DOLPHINARIS and you are always very welcome.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Level Contributor
55 reviews
17 attraction reviews
common_n_attraction_reviews_1bd8 37 helpful votes
“a lovely day out”
Reviewed October 18, 2012

We enjoyed the dolphin swim and the 'foot push' The photos and DVD package is expensive and you cant take a camera in, but I have my memories!

Visited October 2012
Helpful?
Thank DebbieB62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WebMasterIT, Director de Relaciones Públicas at Dolphinaris Cozumel, responded to this review, November 7, 2012
Dear visitor, the foot push activity is wonderful! In fact, it is the activity that many of our visitors prefer to do. We also recommend people to contact us and we can give you all the options we have. If you come again, we invite you to do other programs, each one of them is unique.

Cameras are not allowed for your safety and the dolphins’. However, our visitors have the option to buy memories of this amazing experience of swimming with the dolphins. Photos are available for purchase and people can choose the ones they prefer. These memories are beautiful.

Thank you for visiting Dolphinaris and you are always very welcome.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edinburgh
Level Contributor
19 reviews
common_n_attraction_reviews_1bd8 22 helpful votes
“Dolphinaris cancun”
Reviewed October 16, 2012

Fabby, clean, educational and so much fun. Photos are expensive though I paid 90 USA dollars for 3 x x

Visited October 2012
Helpful?
Thank Lindi74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WebMasterIT, Director de Relaciones Públicas at Dolphinaris Cozumel, responded to this review, November 7, 2012
Dear visitor, we are always paying a lot of attention to give the best service. For this reason, people who come to our facilities enjoy their time with the precious dolphins. Dolphinaris has a variety of packages and also well informative and knowledgeable trainers. We look for our visitors’ happiness.

We have several photo packages which are available for purchase. Many visitors love to have a memory of their experience swimming with the dolphins at Dolphinaris and they can have the chance to get the pictures if they wish. There are different packages and prices.

Thank you for visiting Dolphinaris and you are always very welcome.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California, United States
Level Contributor
6 reviews
common_n_attraction_reviews_1bd8 4 helpful votes
“Amazing”
Reviewed October 10, 2012

Ana was our trainer and she was so funny, nice and knowledgable. You get lots of time with the dolphins, who are really sweet. Learned a lot about their anatomy as well. And she was open to all of our questions. Thanks!

Visited September 2012
Helpful?
Thank cyclamen27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WebMasterIT, Director de Relaciones Públicas at Dolphinaris Cozumel, responded to this review, November 7, 2012
Dear visitor, we will let our trainer know you liked the attention provided. This encourages our trainers even more to give their best. For Dolphinaris, it’s important to give you great moments with the dolphins, and we really care that our trainers are very well informed and updated.

Thank you for visiting Dolphinaris and you are always very welcome.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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