We had heard so many great things about diving off Cozumel and we did a lot of research on Trip Advisor and just walking into the many dive shops in Playa Del Carmen before we decided to go with DIVE MEXICO, they then outsourced the dive to Dive Angel. we were told we would be diving one of the great wall sites in Cozumel.
We took the ferry to Cozumel and were picked up by a rep from BLUE ANGEL dive company, we were put on a board a boat with a family of snorkelers.
We are PADI qualified Rescue Divers and experienced diving in some of the best dive spots in Asia and Australia.
This quickly became THE WORST dive we have ever had. The first dive was at an average of 12m with no wall in sight, in fact for exactly 15 mins of our 45 min dive we were swimming across sand with absolutely nothing to see. After the first dive we asked the dive master what had happened and would the second dive be any better? He said that we could only go to certain areas as we had the snorkels to consider. The second dive was no better.
We expressed our dissatisfaction to the dive master and then to the manager of this third company dive centre. After much discussion the manager said we could return and dive for free the next day or at a later date, we were not going to be able to do this due to our travel plans.
My advise is to be very clear on where you will be diving and what level if dive it is and avoid going on a boat full of snorkelers.