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All reviews the royal club restaurant la carreta private restaurant occidental cozumel private pool barcelo group beach restaurant specialty restaurants level restaurant worth the upgrade dive shop large hot tub fish resident iguanas junior suite drink service on the beach every request
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4 - 9 of 414 reviews
Reviewed September 11, 2019

Third time visiting the Occidental in Cozumel, second time at the Royal Level. I can’t say enough good things about this place. Emma’s attentive personal service at the Royal level concierge desk was amazing.

Date of stay: August 2019
    • Value
    • Rooms
    • Service
Thank SgtSweetpants
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 9, 2019

This was my first trip to Cozumel and I would definitely come back and stay at the Royal Level at the Occidental. The ladies at the reception desk were so great. They were so accommodating and helpful.

Date of stay: September 2019
    • Location
    • Rooms
    • Service
Thank namastedani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 8, 2019

We just returned from Occidental Cozumel and had a wonderful experience. Very beautiful resort with wonderful service, great food. White sand beach with Beautiful clear water, SCUBA, and Snorkeling. Very relaxing.

Date of stay: September 2019
    • Sleep Quality
    • Rooms
    • Service
Thank dowhite1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 5, 2019

I didn't realize you could do a specific review about the Royal Level at the Occidental. My friend and I have visited the Occidental 3 times in the last couple of years. Each time we've written a review on the resort in general. You can find them under my name. I'm writing this review to talk specifically about the Royal Level. What is the Royal Level? It's similar to certain upgrades at other resorts. Private check-in, a restaurant only for Royal Level guests, free room service and wi-fi, everything you'd expect. The restaurant was delicious. The rooms were gorgeous and and there are three types; Royal Level room, junior suite and suite. We always stay in a room since it's more than spacious and comfortable enough to suit our needs. Plus, they are on the first floor. You can sit out on the terrace and maybe watch a Coati, iguana or family of turtles wander by not 10 feet from you.. There's a giant Jacuzzi just for Royal Level guests and you're only about 30 feet from the adult swimming pool. The area is spotless and the sculpturing is beautiful.

And a special thanks to Emma and Tomas who made our stay even more enjoyable. They are more like family than staff.

Date of stay: August 2019
Thank Steve M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 5, 2019

Facilities were great, food good, diving super and weather awesome. Diving was easy and made the trip well worth it. The attention to the groups was really a nivce touch. they treated us very special.

Date of stay: February 2019
    • Value
    • Location
    • Service
Thank Gary S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GabrielaGaeta, Gerente at Royal Level at Occidental Cozumel, responded to this reviewResponded 3 weeks ago

Thank you very much for sharing this great review of your recent stay at Occidental Cozumel. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. 

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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