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“A great resort”

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Royal Level at Occidental Cozumel
Ranked #31 of 52 Hotels in Cozumel
Reviewed April 5, 2009

We stayed at the Occidental Grand from March 20 to 27. After reading the reviews, we weren't too sure what to expect.. What a wonderful place! Not a huge, sprawling resort, but just big enough. The Royal Club is WELL worth the extra upgrade: a separate very civilized check-in, free internet, beach towels in your room each day (rather than getting them at the pool hut which only opens at 8AM), AND the shortest walk to the beach! The Royal Club also has its own pool and restaurant (for breakfast and lunch. Dinner there requires reservations) so you feel very special.
We were diving much of the week and didn't use the diving facility attached to the hotel, but another one, "Blue Magic", which to do it again we would not use and I would not fully endorse.
We also went deep sea fishing with " Cozumel Off Shore", who were excellent and I would recommend as we caught a lot of fish, while the other boats did not.
The food at the resort was fine. The restaurant at the Royal Club served wonderful dinners. The main buffet was just FINE: tons of selection at each meal. The only mediocre food was at the smaller restaurants.
The disco was a great place for the teenagers to meet up.
The staff are very friendly and helpful. The hotel and grounds are very well tended. It's a terrific place.

  • Stayed: March 2009, traveled with family
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2  Thank lastcallforboarding
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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271 - 277 of 329 reviews

Reviewed April 4, 2009

We had the most fantastic week. We were greeted with champagne and taken to the most georgeous suite that was decorated with fresh flowers and set up with wine, fruit and cheesecake. The suite was very spacious, and continually had fresh flowers and fruit. Nelly happily and quickly granted all our wishes from setting up supper on the beach or getting me into the spa immediately. She also went beyond by providing us with champagne and chocolate covered strawberries in our room before our anniversary dinner on the beach and setting up candles and flowers for after my birthday supper. (Spend the extra money for the exclusive supper on the beach - it is super romantic and well worth the price - its just the two of you and the waiter who is discretely available when you need him) Nelly always greeted us with a smile and asked what we were doing and if she could help in any way.

The food was beyond amazing and the waiters so friendly. I mentioned one night that I had not seen coconut shrimp on the menu and within 5 minutes our waiter returned saying that the chef would prepare some for me the next evening. When we returned the next evening not only did he have my meal but made a special chicken dish for my husband and dessert for us both. The room service was also quick and always arrived within half an hour, although the menu was a bit limited.

The beach was beautiful and the dive shop staff were great. There were always chairs available to sunbath no matter what time of day you went out or to what pool.

The only down side was that the resort is about half an hour south of town, so shopping or strolling the local streets takes some effort.

  • Stayed: March 2009, traveled as a couple
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1  Thank CalgaryKim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 30, 2009

We took advantage of an Air Canada Royal Club special, and were totally impressed from the getgo! Our room was great along with a consistent high level of service and friendly staff. In fact there were numerous occasions where staff went above and beyond the call of duty.

We had the rare experience of sharing laughs, exuberant antics, and conversations with, among others, a gregarious snorkeler recovering from tainted well water in Northern Ontario. We're confident that time, medication, and HD therapy will take care of this affliction. Notwithstanding the above, we were able to tour the island, snorkel the reefs, and watch magnificent sunsets each afternoon at Legion HQ with our new friends from Canada, "Quebec" and the Valley.

We loved Pancho's daily greetings on our walks to and from the beach, and we understand from our new friends that they also had the opportunity to bond with local wildlife at close proximity.

Kudos to Occidental's staff, service, food/beverages and an overall beautiful resort. Keep up the fabulous work, we'll be back! We've been to numerous all-inclusives and can honestly say, this was the best vacation ever!

  • Stayed: March 2009, traveled as a couple
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2  Thank AuntieMo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 21, 2009

  • Stayed: February 2009, traveled as a couple
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2  Thank sean_0101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 9, 2009

  • Stayed: January 2009, traveled as a couple
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3  Thank PToronto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 13, 2009

  • Stayed: January 2009, traveled solo
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6  Thank ancita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 24, 2008

  • Stayed: December 2008
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2  Thank CDR_Dave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Royal Level at Occidental Cozumel

Address: Carretera Costera Sur Km 16.6, Cozumel 77600, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool Airport Transportation
Hotel Style:
#10 Luxury Hotel in Cozumel
#14 Spa Hotel in Cozumel
Price Range: $156 - $451 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Royal Level at Occidental Cozumel 4*
Number of rooms: 39
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Also Known As:
Royal Club At Occidental Grand Cozumel Hotel Cozumel
Royal Hotel

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