We have been coming to the Occidental Grand Royal Club for many years now. The grounds are gorgeous and wonderfully maintained. The rooms are spacious and airy! The staff...well there are just not enough words to describe the wonderful way they treat each and every guest. Nelly who heads up the team in the Royal club is outstanding! She always makes you feel important and will do whatever possible to make your stay perfect! Any issues you may have are quickly dealt with. We love staying on the third floor, but the room we were given had air conditioning issues, we were moved and settled in a new room within 20 minutes! Adrian heads up the restaurants for this resort and does an outstanding job! His days are long, as we see him at breakfast and then again at dinner, but he always has a smile on his face. I made mention that I hadn't seen any Coconut Ice Cream the first couple of days we were there and the next meal he brought me some personally. It's just amazing the attention they give you! The food selections are great, you can always find something to your taste. The specialty restaurants are offer quieter settings with a nice selection. Love the antipasto bar at the Mediterranean!
Getting reservations for them is easy when dealing with Nelly and her team. The beach at the Resort rivals any you will find anywhere else in the world! Gorgeous and smooth, we watched them groom the sand with rakes! Walks down the beach in front of surrounding resorts showed us just how well maintained our beach was. We had been kayaking and decided we wanted to learn to sail. We asked one of the staff that handles this area when the class was to learn. It was a quieter day for them and they were busy, so he took us out right then and taught us how to sail! Loved that!
I could ramble on and on, but suffice to say, it's always a wonderful experience when you upgrade to the Royal Club!!
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- Also Known As:
- Royal Club At Occidental Grand Cozumel Hotel Cozumel
- Royal Hotel