WARNING: DO NOT BOOK WITH THIS COMPANY
This review is a bit long, but worth the read if you are considering this company.
My family and I just returned from a cruise in which we chose an itinerary that included Cozumel specifically so we could go on a jeep tour. Based on the excellent reviews, I booked with this company for December 30, 2013. I did not receive my E-receipt until a couple of weeks after I booked. This made me nervous, as I needed to make several phone calls and send several emails to ensure that I had the proper instructions for the meeting place and time. My gut was telling me that something may be wrong, but I chose to proceed based on the good reviews.
We were instructed to meet at 8am outside of Hooters, and we needed to be back on our cruise ship to leave port at 1:30pm. We waited for 2 hours for the tour, along with another group that was booked with the same "private" tour guide, but instead was told to meet at 8:30am. We all tried in vain to reach tour guide Frank via his cell phone, which he never answered. We also called the 800 number listed on our E-receipt which is not a phone number that is in service. This is the first vacation our family has taken in several years and our precious time in Cozumel was gone due to this dishonest company.
When I returned to the states, I tried several times to phone John, the owner of the company, and he never answered my calls. It was only when I filed a fraud claim with my credit card that I was contacted by him via email with a story about scooter accidents, car accidents, bleeding disorders, and childbirth that seemed far fetched.
I posted a review to the company's website telling my story, and was bombarded with phone calls, voicemails, emails, and numerous lengthy and harassing text messages from the owner.
My gut tells me that this is a shady and fraudulent company, which is a poor representation of the kind people of Cozumel who work hard and tend to be honest with the tourists that keep their economy alive. As a nurse, I do hope that nobody was truly injured in this situation, but the facts aren't adding up to an honest and reputable business.
Please, book with another tour company.
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