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“All the amenities you need for a tropical escape...”
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Very good
3 reviews
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Overview
Rental Home -
2 Bedrooms, 2 Bathrooms, Sleeps 6
Cozumel, Yucatan Peninsula

Reviews from our community

Very good - based on 3 reviews
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Reviews from our community

Date | Rating
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English first
Craig B
Gilbert, Arizona
Level 3 Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Very Nice Place, But Has Issues!”
Reviewed March 5, 2015 for a stay in February 2015

As stated in other reviews, the advertising that it has a Roof Top Jacuzzi is one of the problems. It has not worked in quite a while and stated from the onsite manager there is no intentions to fix it. That was a selling point for us!
Next issue is the maid service or lack thereof. We would be gone all morning diving every day until 1:30ish. Right when we'd like to come back and take a warm shower and get ready for lunch, guess who would show up on time every day. After letting them know that that we would need some time before we could leave it would be the same thing the next day. Then we were not sure what they did. Certainly wasn't make up our bed or sweep the floor.
Our last issue was that they decided to make repairs to our stair way to the roof top on the last day we were there. Not sure why it could not have been set up after we were gone. But the site manager chose to do it the afternoon and evening that we were cooking in and had a great evening planned at the condo. Not the case when you have chain saws and constant hammering on the balcony cutting lumber for the stairs. Then having the construction crew coming through your dining room carrying equipment as we were trying enjoy dinner.

There are plenty of good things with the condo though. We enjoyed having a well equipped kitchen. The condo was very nicely furnished and the beds were comfortable. The view is great and the grounds and pool areas are well kept. The condo is located just right to be out of town and away from the cruise ship crowds.

So we just probably hit the wrong time. The owners did try to make it up to us with a small refund. Not enough to take the sour taste away from what we paid for our vacation to have issues like we did.

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Liked best: Location For Diving
Traveling group: Friends
Would you recommend this hotel to a friend?   No.
  • Would you recommend the location of this property?
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Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
octoberit...
Houston, Texas
Level 6 Contributor
59 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
“All the amenities you need for a tropical escape with friends”
Reviewed January 22, 2015 for a stay in January 2015

We thoroughly enjoyed our stay at Casa Gonzales. The Residencias Reef condo complex is south of town on a nice stretch of beach next to some all inclusive resorts and Carlos and Charlie's. We were looking for a low key place where we could enjoy the sun and water without blaring music and partygoers. This was perfect. Plenty of room for everyone in the condo, especially enjoyed the beautiful deck and private upper deck. The jacuzzi does not work but I suppose one could still bathe in the tub without the jets. We asked the owner to remove that from the description. Otherwise, The condo has everything you would need, from beach towels to every kitchen appliance you would need, as well as tea and cooking oil and salt and pepper, to a DVD player with a random video selection. Great that the condo is accessible via electronic code as we did not have to take keys to the beach. There are two beautiful pools. The beach waves seemed a little rough but the sand was great and sunsets beautiful. Remember to stock up in town on food as there is nothing within walking distance. Neighbors at the pool were very friendly. Nearby beach clubs were great! Saved money by staying at condo but true benefit was the peaceful atmosphere. All the staff were very helpful. Maid service six days a week. Water bottles in condo. The management company was very responsive to our needs and rectified a problem with the car rental quickly.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
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Bathroom cleanliness Other facilities & amenities
Service
Traveling group: Friends
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jan720
Algonquin, Illinois
3 reviews
“Great place to relax and enjoy the Island”
Reviewed December 5, 2014 for a stay in November 2014

We loved our visit to Casa Gonzales!

The Condo itself is very clean and comfortable. Being on the 3rd floor gave us an incredible view all day long. The upper floor rooftop was a great place to gather and gave us a little extra room to hang out and get some sun. We were traveling with our adult children. There was plenty of room for the 5 of us to relax without feeling cramped. Having the laundry in the condo is certainly a plus. Water pressure in the showers was better than expected and the beds were comfortable. ( I have stayed in other places in Cozumel where the beds were too hard to sleep on )

Residencia Reef is a fantastic condo community. The grounds are well maintained including the beach, which recieves a daily raking to get rid the shoreline of seaweed. All the staff were very pleasant. It was easy to walk up and down the beach. There are lots of rocks in the water, its not an easy entry point for swimming. (but again, in other Cozumel locations this was the same situation) The two pools are very clean and great place to sunbathe.

Nearby, are several beach clubs with water "play equipment" and bars. Very convenient for a quick walk for lunch or to pay a daily fee to play in the water. We also walked next door to Secrets to use the Spa for Massages. They offered the services at the same price as for their guests. This was a nice additional service.

Cozumel is a great island where you always feel safe (differently than other parts of Mexico) We found the food at every Restaurant we visited to be fresh and delicious. Although its expensive, I do recommend renting a car for at least a portion of your visit. YOu will want to go to the quiet side of the island, into town, or the ruins - all easier with your own transportation - but the cabs are plentiful! We made several trips to the Mega (local super store) for groceries. It is definately pleasant and "American" enough while still offering a local flavor and foods.

We will be going to Cozumel again, and when we do we will avoid the "all inclusives" and stay at Casa Gonzales at Resdiencia Reef. We loved it!

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: The overall Property
Liked least: Hot tub need to be cleared of leaves.
Traveling group: Extended Family
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway People with disabilities
Older travelers Families with young children
Large groups
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2 guests
Adults2
Children0
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