My husband and I cruised into Cozumel on Allure of the Seas for our anniversary. Being avid cruisers, we knew that a Shore Excursion via the cruise line would be expensive and crowded. Therefore, our best bet for a terrific and exclusive tour would be to find our own tour operator. While we realize there is always an inherent risk in "going it alone"...conducting extensive research on the front end, has helped us find the best tour operators whenever we travel--which is exactly how we found Arturo and Safe Tours. Being in the service industry tends to make me focus on 4 primary areas in reviews:
1) Responsiveness i.e. Do I receive same day, personalized response
2) Incident handling and resolution i.e. Are issues addressed promptly and resolved with the highest customer satisfaction in mind
3) Customer loyalty i.e. Are reviews verifiable and would patrons return Or refer this tour to others
4) Flexibility i.e. Is there an option to customize the tour to our preferences
Safe tours scored high ratings in all areas! Not only were Arturo, and his daughter :-), the perfect hosts--our guide, Nelson, went out of his way to make this tour the absolute best of our entire anniversary trip. Our itinerary included a Mayan ruins visit, chocolate factory tour/tasting, delicious lunch, tequila tasting (my husband's favorite), city/beach tour and shopping. We received a nice bit of history about Cozumel, took some great photos and left with rich memories for years to come. All in all...we had an amazing day and will seek out Arturo and Safe Tours whenever we visit Cozumel--it's the only way to go!!!
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