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“Our "Go To" tour operator in Cozumel--Awesome!!!”
5 of 5 bubbles Review of Safe Tours Cozumel

Safe Tours Cozumel
Certificate of Excellence
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Attraction details
Owner description: Safe Tours Cozumel delights in making your day in Cozumel exactly what you want it to be. We are proud to offer you personalized tours and provide choices to fit all our guests. "Your Day, Your Way!!!" We guarantee competitive prices on all of our tours. Just a few of your options are: Snorkeling by Glass Bottom Boat, Discover Scuba Diving, Lobster Dinner Cruise on a Pirate Ship, visit places on the mainland; for example, Tulum, Chichen Itza, Xel-Ha, Xcaret (round trip ferry tickets are included), and many other wonderful sites to see. Our most popular activity is the "Private Island Tour", customized specifically for your dreams of Cozumel. It includes a bi-lingual driver-guide and a delicious lunch at a beautiful Mexican hacienda. Prices begin at only $39.99 USD. See our web page for more details and other activities that you can choose.
Atlanta, Georgia
Level Contributor
7 reviews
5 attraction reviews
common_n_attraction_reviews_1bd8 11 helpful votes
“Our "Go To" tour operator in Cozumel--Awesome!!!”
5 of 5 bubbles Reviewed March 16, 2014

My husband and I cruised into Cozumel on Allure of the Seas for our anniversary. Being avid cruisers, we knew that a Shore Excursion via the cruise line would be expensive and crowded. Therefore, our best bet for a terrific and exclusive tour would be to find our own tour operator. While we realize there is always an inherent risk in "going it alone"...conducting extensive research on the front end, has helped us find the best tour operators whenever we travel--which is exactly how we found Arturo and Safe Tours. Being in the service industry tends to make me focus on 4 primary areas in reviews:

1) Responsiveness i.e. Do I receive same day, personalized response
2) Incident handling and resolution i.e. Are issues addressed promptly and resolved with the highest customer satisfaction in mind
3) Customer loyalty i.e. Are reviews verifiable and would patrons return Or refer this tour to others
4) Flexibility i.e. Is there an option to customize the tour to our preferences

Safe tours scored high ratings in all areas! Not only were Arturo, and his daughter :-), the perfect hosts--our guide, Nelson, went out of his way to make this tour the absolute best of our entire anniversary trip. Our itinerary included a Mayan ruins visit, chocolate factory tour/tasting, delicious lunch, tequila tasting (my husband's favorite), city/beach tour and shopping. We received a nice bit of history about Cozumel, took some great photos and left with rich memories for years to come. All in all...we had an amazing day and will seek out Arturo and Safe Tours whenever we visit Cozumel--it's the only way to go!!!

Visited July 2013
Helpful?
6 Thank FefeGold
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ardipamex, General Manager at Safe Tours Cozumel, responded to this review, August 25, 2014
I am overwhelmed with such flattering words, it was a great honor for us to have the opportunity of sharing your anniversary and in the name of Nelson, my daughter :=) and mine, Thank you and God Bless you.

Your friend at Cozumel

Arturo Díaz
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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319 reviews from our community

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Date | Rating
  • English first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Flintstone, Maryland
Level Contributor
37 reviews
15 attraction reviews
common_n_attraction_reviews_1bd8 18 helpful votes
“Excellent”
5 of 5 bubbles Reviewed March 5, 2014 via mobile

I was skeptical about booking with Safe Tours but I could not have been more pleased. I booked a private tour for me, my friend (both in our 30's) and my grandmother and 60+ yr old cousin. Our guide, Roger, was terrific. He catered to all of our needs. We wanted to see as much as possible with all the highlights. Our guide took us to a Mayan house, Coconuts bar, 2 Mayan ruin sites, chocolate tasting , city tour, tequila tasting and for a wonderful authentic lunch! Our guide was funny and spoke excellent English as well as fluent Spanish and Mayan. If you get a chance to meet Roger (the guide) ask him to see Gargamel from the Smurfs... he will know just where to take you! Highly recommended company. The owner and guide were wonderful! Perfect way to see the city. Private tour is the way to go. Whatever you want to do or wherever you want to go Safetourscozumel@gmail.com can make it happen!!

Helpful?
3 Thank jennmiko21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ardipamex, General Manager at Safe Tours Cozumel, responded to this review, August 25, 2014
I´m pleased that the tour you choose did cover your expectations and the places that you visit during your time at the island was the correct places for a family with members of so different ages, that is always an extra challenge, but we agree that the Private Island Tour is the perfect choice for large families as it is the Full Day of Fun at Cozumel. For Julio and Me was a pleasure to be your host and we hope to see you again in the short future.

Your friend at Cozumel

Arturo Díaz
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Templeton
1 review
common_n_attraction_reviews_1bd8 1 helpful vote
“Wonderful Shore Excursion!!!”
5 of 5 bubbles Reviewed February 26, 2014

We couldn't have asked for a better shore excursion!
We booked a 5-hour tour from Arturo. Every e-mail that I sent prior to our trip was answered promptly and informatively. We were a group of 10 (ages ranging from 16 to 71)
Our driver was Julio, he was very friendly, informative and helpful with the many photo's we asked him to take of us :)
Our trip started with the Koaka Chocolate factory tour, then we were off to snorkeling, stopping along the way for many points of interest, from snorkeling we went to the tequila factory tour. We then had lunch at the beautiful Casa Mission. The food was amazing. We then made a quick stop @ Carlos' & Charlie’s and then back to our ship.
We were commenting to each other all evening about how much fun we had and that we were so happy that we booked a tour with Safe Tours.
If we find ourselves in Cozumel again we will definitely be booking another tour with Arturo & Julio.
Thank you!!!

Visited February 2014
Helpful?
1 Thank bcharris01468
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ardipamex, General Manager at Safe Tours Cozumel, responded to this review, August 25, 2014
I´m pleased that the tour you choose did cover your expectations and the places that you visit during your time at the island was the correct places for a family with members of so different ages, that is always an extra challenge, but we agree that the Private Island Tour is the perfect choice for large families as it is the Full Day of Fun at Cozumel. For Julio and Me was a pleasure to be your host and we hope to see you again in the short future.

Your friend at Cozumel

Arturo Díaz
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rochester, Pennsylvania
2 reviews
common_n_attraction_reviews_1bd8 3 helpful votes
“Valentines Day”
5 of 5 bubbles Reviewed February 18, 2014

Our private group of 13 seniors thoroughly enjoyed our tour of the island. Rusell, our guide, was very friendly, knowledgeable and took us to the best places in Cozumel! Thanks for a wonderful day.

Visited February 2014
Helpful?
Thank Diana_15074
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ardipamex, General Manager at Safe Tours Cozumel, responded to this review, March 12, 2014
Boy did these guests have a surprise planned. We stopped in town and someone at the group asked Rusell to wait a moment while he ran into a shop. We didn't think too much about it until he returned and asked his girlfriend of 37 years to marry him and presented her with a diamond ring he had just purchased, right then! Wow. What a perfect romantic Valentine's day for all of us! Thanks for sharing that special moment with us.

Your friend in Cozumel

Arturo Díaz
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fenton, Michigan
Level Contributor
3 reviews
3 attraction reviews
“Snorkeling”
5 of 5 bubbles Reviewed February 7, 2014 via mobile

Went from the Carnival Dream for my parents' 50 wedding anniversary. We had ages from infant to 70s. Safe tours took us to three snorkeling sites. We had a great time. Saw lots of fish and other sea creatures. Ran into a squall getting back to the dock so we were soaked and cold, but the boat operators made us feel safe. Would book again.

Visited July 2013
Helpful?
Thank Melissa D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ardipamex, General Manager at Safe Tours Cozumel, responded to this review, March 12, 2014
Hello Melissa, So glad you celebrated your parent’s 50th anniversary with us and thank you for noticing our extra care when there was a little wet weather. We want you to feel safe and as comfortable as possible when you are with us. See you again soon!

Your friend in Cozumel

Arturo Díaz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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