We visited the DI store in Cozumel while staying in Playa. I put a deposit on a necklace with plans to come back and buy it in a few days. Unfortunately we were unable to get back to Cozumel during our stay. We tried to use the deposit in Playa towards a bracelet but were told we could not, had to go back to Cozumel. When we got home I called DI directly and spoke with a very helpful representative named Ileana. She sent me the paperwork and within a couple of weeks my full deposit was refunded to my bank account. I was very pleased and impressed with her level of professionalism and will definitely shop at DI when I go to Puerto Valllarta in February. Thanks Ileana!
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