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“Lovely beachfront vacation; blue waters, tasty food, clean and cozy rooms.”
Review of Occidental Cozumel

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Occidental Cozumel
Ranked #19 of 53 Hotels in Cozumel
Reviewed July 23, 2014

My husband and I enjoyed nine days of honeymooning at this resort. Super convenient diving location; pro shop is right on the grounds! Friendly staff, safe and private property, quiet and well appointed rooms. Would recommend to a friend thank you Francisco and Ivan at reception

  • Stayed: July 2014
    • Value
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3  Thank Ashleyfrances
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liliana S, Reputation Manager at Occidental Cozumel, responded to this reviewResponded August 5, 2014

Dear Ashleyfrances,

Thanks for your review. We're glad you enjoyed your stay & honeymoon with us at the Occidental Grand Cozumel. We sincerely hope to be able to host you again in the near future for yet another pleasant stay


Warm regards from Occidental Grand Cozumel,

Liliana S.
Reputation manager
Occidental Grand Cozumel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,031 - 2,037 of 5,133 reviews

Reviewed July 22, 2014

My husband, daughter and I had an absolutely wonderful week at this resort. All staff were very friendly and were always genuinely willing to help. Love the buffet and speciality restaurants; all were excellent because there was always something different to satisfy everyone. All in all, this is one of the best resorts we've ever stayed at.

  • Stayed: April 2014, traveled with family
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4  Thank Belize G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liliana S, Reputation Manager at Occidental Cozumel, responded to this reviewResponded July 23, 2014

Dear Belize G,

Thanks for your review. We're glad you enjoyed your stay with us at the Occidental Grand Cozumel. We sincerely hope to be able to host you and your family again in the near future for yet another pleasant stay.

Warm regards from Occidental Grand Cozumel,

Liliana S.
Reputation manager
Occidental Grand Cozumel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 22, 2014

We started out at EL COZUMEL LENO and had 2 good days then went
to timeshare meeting ( I know)..then we met J.R....what a cool dude..after several hours and tours we bought a Jr. studio share. They moved us from our hotel...paid our taxis....sent me on Fantastic fishing
trip ( 5' barracuda, 2 black fin tuna, 4' barracuda)...sunset yacht tour..J.R. took us to Gustos, a hidden gem of restaurant! We got a regular hotel room because all studios were booked but it was a bottom floor room in section 15 and had good ac..1/2 way between beach and
front desk. J.R. and Chris (mgmt.) were great to us...the girls in first class lounge were fantastic..all the waiters and bartenders seemed to love their jobs.buffet food was good! Now if I could just get steve's sisters
name in the sales office...I got my pic with her..wifey didn't care! One of the most beautiful women on the island and wasn't wearing a swimsuit!
Going back next year...thanks Steve!! Would recommend this place to anyone...some people just think because their on vacation EVERYTHING has to be perfect....it doesn't but it comes close here!

Room Tip: we had bottom room unit 15 it was nice and cool and walking wasn't a long hike so...
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  • Stayed: July 2014, traveled as a couple
    • Sleep Quality
    • Rooms
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1  Thank Rodney N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liliana S, Reputation Manager at Occidental Cozumel, responded to this reviewResponded July 23, 2014

Dear Rodney N,

Thanks for your review. We're glad you enjoyed your stay with us at the Occidental Grand Cozumel. We sincerely hope to be able to host you again in the near future for yet another pleasant stay.

Warm regards from Occidental Grand Cozumel,

Liliana S.
Reputation manager
Occidental Grand Cozumel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 22, 2014

The resort was great. I went with my husband and two kids, and met his parents, my parents, my sisters and their families. There were 17 of us total. We all booked through expedia. Expedia says they do not charge for changes or cancellations. However to be safe, most of us purchased the travel insurance. Two people were unable to go. One of them had travel insurance. After over 3 and a half hours on the phone, over 4 different phone conversations, no refund is available. I paid 1000 per person for the trip, and am out of luck for the one person that did not go. As far as the resort goes, it was fantastic. The staff was courteous, and helpful. I read some complaints about it being warm in the rooms. Air conditioners can only do so much, and if you go in July, you have to expect it to be warm. The food was what I would expect at the buffets, but the two smaller restaurants had food that was phenomenal! There were activities for all age groups, we travelled with a family from the ages of 5-70, teens included. We are already discussing booking our next family vacation, but will not be using expedia next time.

Room Tip: The first rooms are cooler. We were in building 19, which was very close to the beach, relaxation p...
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  • Stayed: July 2014, traveled with family
    • Value
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4  Thank Kim B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liliana S, Reputation Manager at Occidental Cozumel, responded to this reviewResponded July 23, 2014

Dear Kim B,

Thanks for your review. We're glad you enjoyed your stay with us at the Occidental Grand Cozumel. We sincerely hope to be able to host you and your family again in the near future for yet another pleasant stay.

Warm regards from Occidental Grand Cozumel,

Liliana S.
Reputation manager
Occidental Grand Cozumel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 22, 2014

This hotel must be run by boneheads. Imagine a stunning garden like atmosphere, a lovely stretch of beac that offers an evening sunset in IMAX proportions...and everything that is lovely and beautiful is closed down at 6:30 PM in favorof one of the worst lit, least air conditioned dining rooms I have ever been in - think East Block 33 watts; hot so you don't really want to try too much of the mediocre food; a bar and lounge area NO ONE wants to sit in because it is too hot; all the while remembering that the beach front restuarant which opnes at 12 CLOSES at 4:30pm.

Did I mention the advertised tennis courts that are never used? The fact that there are ads for lessons on the doors of these courts yet not a single hotel employee knows a damn thing about anything other than to offer you a racket and balls?

The place is a disaster but so fixable that womever is actually in charge should be fired or better still demoted to work in a hotel that actually makes an effort to treat its clients with the respect and the services they deserve.

Room Tip: higher floors: nice to be in the tree tops.
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  • Stayed: July 2014, traveled as a couple
    • Value
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2  Thank grahamcares
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liliana S, Reputation Manager at Occidental Cozumel, responded to this reviewResponded July 23, 2014

Dear grahamcares,

Thank you for taking the time to write a review for us. We appreciate your feedback and you can be certain we will take your comments into consideration in order to maintain our quality standards. We truly apologize for not having been able to provide you with a satisfying vacation experience.

Warm regards from Occidental Grand Cozumel,

Liliana S.
Reputation manager
Occidental Grand Cozumel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 22, 2014

I visit the Occidental several times each year. I keep returning because of the beautiful setting and the amazing staff. I often visit with friends or take some or all of my company team members.

The staff at the Occidental works tirelessly to serve its guests. Cozumel is our favorite romantic and family getaway. Our most recent trip was for family vacation. One thing that makes us feel comfortable when traveling outside the USA is that the Occidental has a doctor on call. We've often had instances where we needed a doctor for an ear infection, fever, eye infection, etc. We call the concierge and within minutes, the doctor calls our room and makes an appointment to meet us at the infirmary or even at our room. He is great, speaks great english, is even certifified to work in Texas, and his availability really makes us feel more comfortable traveling out fo the country.

The setting is beautiful. The beach is great. The food is great for all-inclusive. The snorkeling and scuba are amazing. The staff is the best.

Room Tip: spend the extra for the Royal Club and book at many a-la-carte dinners as you can.
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  • Stayed: June 2014, traveled with family
    • Sleep Quality
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1  Thank PHJPtx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liliana S, Reputation Manager at Occidental Cozumel, responded to this reviewResponded July 23, 2014

Dear PHJPtx,

Thanks for your review. We're most glad to know you enjoy coming back to the Grand often and bring friends and family along. We appreciate all of your kind comments and we will continue to work hard upon you and your guests' satisfaction as well as all of our clients.

Warm regards from Occidental Grand Cozumel,

Liliana S.
Reputation manager
Occidental Grand Cozumel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 22, 2014

Excellent resort , the personal very helpful and very friendly , especially Sonia !!!
Very good beach , excellent snorkelling and scuba diving.
The resort is situated in a beautiful , well maintained natural park,kids are having fun .

  • Stayed: July 2014, traveled with family
    • Value
    • Sleep Quality
    • Service
3  Thank so66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liliana S, Reputation Manager at Occidental Cozumel, responded to this reviewResponded July 23, 2014

Dear so66,

Thanks for your review. We're glad you enjoyed your stay with us at the Occidental Grand Cozumel. We sincerely hope to be able to host you again in the near future for yet another pleasant stay.

Warm regards from Occidental Grand Cozumel,

Liliana S.
Reputation manager
Occidental Grand Cozumel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Occidental Cozumel

Address: Km 16.6 Zona Hotelera Sur | Colonia El Cedral San Francisco Palancar, Cozumel 77600, Mexico (Formerly Occidental Grand Cozumel)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Luxury Hotel in Cozumel
#11 Spa Hotel in Cozumel
#11 Top resorts Hotel in Cozumel
#14 On the Beach Hotel in Cozumel
Price Range: $168 - $320 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Occidental Cozumel 4*
Number of rooms: 247
Official Description (provided by the hotel):
Only the Caribbean’s most famous reef system could match the beauty and splendor of the Occidental Grand Cozumel, which is exactly why the two exist side-by-side. Located on Cozumel’s gorgeous San Francisco beach, just above the bottomless blue paradise of the Palancar Reef system, you’ll find an authentic-style state that delivers all the luxuries of a private oceanside hacienda. Gourmet dining, bright and airy rooms, nightly music and entertainment, daily sports and beach activities and an on-site spa and salon make the Occidental grand Cozumel the jewel of any Caribbean experience. ... more   less 
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Also Known As:
Occidental Grand Cozumel Hotel Cozumel
Occidental Grand Hotel Cozumel
Grand Cozumel
Grand Occidental Cozumel

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