Room not ready until 5:00 started off this vacation. The air conditioning is hit and miss in the rooms. Ours would only work on low and never got cooler than about 80 degrees (more like a fan). Front desk's response was always "it works". I've never been to a hotel that cared less about it's guests. Our view was of half a brick wall/half jungle with a sliding door that didn't work. The food at the buffet was pretty bad. I survived on French fries and ice cream. The restaurants were just OK (if you can get in). But the bonus of the trip was BED BUGS complete with Emergency room visit upon returning home. Not to be a total downer, the beach is really pretty (after the million jelly fish were gone) and the pool and drinks were fine. This hotel is also built over a swamp complete with an alligator which no one seems to mention. Just when you get to sleep from the heat the evil birds start screaming in the atrium outside all of the rooms. Think Mockingjay hunger games....You might get lucky on your stay and get an air conditioned room, without bed bugs and evil birds, and they might have more edible food but I would go elsewhere.
- Official Description (provided by the hotel):
- Only the Caribbean’s most famous reef system could match the beauty and splendor of the Occidental Grand Cozumel, which is exactly why the two exist side-by-side. Located on Cozumel’s gorgeous San Francisco beach, just above the bottomless blue paradise of the Palancar Reef system, you’ll find an authentic-style state that delivers all the luxuries of a private oceanside hacienda. Gourmet dining, bright and airy rooms, nightly music and entertainment, daily sports and beach activities and an on-site spa and salon make the Occidental grand Cozumel the jewel of any Caribbean experience. ... more less
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- Also Known As:
- Occidental Grand Cozumel Hotel Cozumel
- Occidental Grand Hotel Cozumel
- Grand Cozumel
- Grand Occidental Cozumel