We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Laid back charm”
Review of Occidental Cozumel

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Occidental Cozumel
Ranked #19 of 53 Hotels in Cozumel
Reviewed March 28, 2013

Stayed 4 nights here on our honeymoon and a lovely relaxing stay it was. Beautiful architecture and gardens make this an idyllic retreat. We stayed in the Royal Club which has private concierge which made a difference and the rooms were huge and had two balconies (had a separate living area which we actually did not need but we good to keep our luggage in).

The food and service was superb. The speciality restaurants to book up quickly so make your reservations as soon as you get here but there is a nice variety and the lunch variety down at the beach bar is also excellent and includes a barbeque. The main bar in the evening was served well but it was just a shame most of it was inside and away from the seafront. Being from England when on holiday it is a novelty to be able to drink outside. A shame the hotel don't use the excellent beach club area as an outlet in the evenings and that is one improvement I would make. Also the restuarants closed at 10pm and the evening entertainment (very talented dancers etc) would start at 9 so my advice would be to get your table booked for 7.30-8pm. Full marks to the barmen down by the pool areas. What a cracking job they do, very busy but smiling constantly as they pour you your drink !

Location wise it's on a peaceful deserted sandy beach and is in a really safe swimming area (Cozumel is 'sheltered' by the mainland) so great for families. To get into the island's only town, San Miguel - shopping galore - the taxi ride is about 10-15 minutes and cost about 14 USD.

Not a place for you if you like lots of nightclubs etc but if you are looking to re-charge your batteries and get away from it all in a lovely natural setting then this is for you - it was just what we wanted !

  • Stayed: March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank Mike W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a ReviewReviews (5,136)
Traveler rating
Traveler type
Time of year
Language
  • More languages

2,656 - 2,662 of 5,136 reviews

Reviewed March 25, 2013

Just returned from a week stay at the Occidental Grand Cozumel. We were invited by friends with a time share and stayed in the First Club rooms in building 14.

Diving: If you're a diver, this resort is in a perfect location to dive in the am and be back in the sun with a drink in hand by noon.

Beach and Pool: If you want shade, get to the beach early (most are gone before 7:15 am). The beach is nice and the water is warm and calm. The pool is fine with lots of open chairs and shade throughout the day.

Rooms:The rooms are a little outdated, but it looks like they have started updating some rooms. The bathrooms are the nicest feature with huge showers and great water pressure! The higher the room, the less musty it is. We read reviews before going and we happy with our third floor room.

Food: The breakfast buffet is fine but small. The lunch buffet by the beach is by far the best meal - ask the chef for fresh tortillas to make tacos! You'll be glad you did. We ate most of our dinners in town but did eat at both a la cartes - not the greatest.

Staff: The cleaning staff, bartenders and servers were very friendly and polite. We enjoyed the creative towel art left for us each day. However, reception in the First Club could use some improvement. When we checked in, the receptionist told us she would make a reservation at a restaurant in town (which she didn't), promised to deliver information about an excursion to the room (which never arrived), and did not attempt to explain why we did not receive the king bed requests we made three months before arriving (two out of three couples had double beds). This level of service was disappointing; especially at a resort that asks guests to purchase time shares!!

Overall, for the price we paid, we were content with the resort and would return.

  • Stayed: March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank JanineLP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 25, 2013

The facilities and grounds are lovely. The staff worked hard to accommodate necessities and extras. A few glitches in timing (be sure to check dates in writing of anything you arrange there). The Dive Shop was great and Mateo, my dive instructor, went out of his way to make sure I had a great dive. I can't image a better experience on the edge of a great dive reef!

  • Stayed: March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank Sharla R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 24, 2013

Like a previous reviewer, I too have done several reviews all of which I believe have been honest but this hotel was a massive disappointment and I also believe that Virgin Holidays have to take some responsibility. Agree that if there had been a rep in resort things may have been different but we had no rep in resort
If we had not upgraded to the Royal Club (RC) it would have been a very unsatisfactory holiday and well below the standards we expect of a Virgin holiday.
We booked this holiday through Virgin in the UK and flew into Cancun. We then had to transfer from Cancun to Cozumel. Journey from Cancun to resort – was vague in the brochure at 2 to 3 hours including ferry – did not mention 2 taxi rides interspersed by a walk through Puerto del Carmen (with cases) to get to passenger ferry. The journey back to Cancun took even longer leaving at 1pm for an 8pm flight – had to wait 45 mins at the ferry terminal, arrived at the airport at 4pm and then the plane was 90 mins late taking off (i.e. 9.30pm). So the journey was already 8.5 hours before the flight!
On arrival there was nobody at the front lobby, and we had to find our own way to the Royal Club reception in the dark pulling our own cases – never had to do that before. However in the Royal Club welcome was good with a nice cool drink and process very quick.
System (if there was one?) for booking restaurants was unclear. We had paid for Royal Club upgrade but only able to book RC restaurant for 50% of stay. The rest of the time we managed to get into the other 2 A la carte restaurants but this took a lot of effort and we heard many other people complaining they couldn’t get bookings anywhere. The other 2 a la cartes were fine but not in same league as RC.
There were several incidents of drunken rowdiness during the day round the “relaxation pool” which the management did nothing to address.
The beach itself is good but the sunbeds and sun shades are too regimented and close together so we didn’t use them. Besides which it seems people went down there at 6.00am to “reserve” with their towels – not our scene. We stayed at the relaxation pool which had plenty of beds and was a lot quieter in the main (see comment above).
Bars – not great. The pool bar only had 1 guy serving and always had a queue and the Lobby bar was a bit like a station and drinks were served in plastic glasses.
Restaurants – we used the dinner buffet once upon arrival and were not impressed with the food which was lukewarm so did not use again. From what we could see from the menu it changed very little each day despite there being weekly themed evenings. Lunch – we used the Beach restaurant once and after queuing for 20 mins just to get in gave that a miss for the rest of the holiday as well.
Royal Club – ate all our meals there wherever possible and it was excellent – the staff (Tomas/Adrian/Rogelio) were friendly, attentive and overall top class.

In summary very disappointing and not a resort I will be going back to. However if you do go make sure you book the Royal Club.

Room Tip: Room Tip: Pick a room off the first floor and book Royal Club
See more room tips
  • Stayed: March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank AndrewP_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 23, 2013

Facilities: spectacular. Truly. Suite was palatial. Grounds lush and glorious, with some fabulously enormous and healthy-looking iguanas, a sneaky caiman or crocodile (couldn't tell which) living in the mangroves, and a seriously overfed population of turtles.
Service: First club really is the way to go. Red carpet treatment -- Miguel Quiroz, the manager, even had his wife pick us up some fresh mangoes from the market, because they weren't available on the property and I was fiending for fresh tropical fruit! He also had the gardeners save us some fresh green coconuts (I love coconut water with lime -- a habit I picked up while living in the Caribbean). Juan (who typically works at the Cozumel Allegro, but was loaned to the Grand for the time being) gave us such friendly, helpful, personalized service in the beach restaurant -- he was a real pleasure to deal with (he made sure our food always had plenty of peppers).
Food: NEED MORE LOCAL TROPICAL FRUIT. NEED MORE AUTHENTIC MEXICAN / MAYAN FOOD. A taco bar would be inexpensive and great -- especially if it had the real stuff: tacos de tinga, tacos al pastor, tacos de lengua, tacos pescado (with fresh catch) etc. The food (this being the off season) was mostly meh, except for the few dinners that took place in the specialty restaurants. The bars had no tamarind, no horchata, no jamaica. The food lacked the complexity of Mexican spices I love: roasted and smoked peppers, cumin, pepitas, etc. etc. And seriously -- I try not to buy tropical fruit when I live thousands of miles away from where it's grown, so when I'm in the tropics, I want to STUFF myself with it. And Ontario, Canada just doesn't understand what authentic Mexican food is; I grew up in southern California, and miss it terribly.

Room Tip: FIRST CLUB!!! So very worth it. Our suite was gorgeous, palatial, and immaculate.
See more room tips
  • Stayed: September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Catherine F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 23, 2013

11 of us friends and family vacationed at the Grand Occidental in Cozumel. We were amazed at the beauty of the resort, breathtaking views, the staff were very friendly and attentive, evening entertainment was amazing, loved the water activities esp the water zumba class. The downfalls - poor tasting coffee, no half and half creamer, no swim up bar and the pool bars didn't stay open long enough at night and hoping to have more authentic Mexican food since we were in Mexico. Otherwise.. the trip totally exceeded our expectations and we certainly will go back!

  • Stayed: March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Cribbage_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 22, 2013

After leaving the Mayan Riviera and Playa Del Carmen area we weren't quite sure what to expect. I let my wife pic this one and I left it at that. All I knew was this property was a fav amongst the diving aficionados. First part of the adventure was making our way to the Ferry Terminal. It is just down from the main plaza in Playa Del Carmen, across from Senior Frogs and beside the huge arch/ statues.Easy to buy a ticket for about 13 CAD EA one way.You can get cheap beer down that way and so sipping a beer while we waited for our 8pm ferry was easy. there are porters their if your luggage is to much for you and you do have to check your bags, you are given a bag tag. we sat on the outside deck of the ferry enjoying the sights, sounds and smells. 35 minutes later we were docking in Cozumel not a bumpy ride at all. We were greeted by the army which had a dog sniffing luggage, easy to claim your bags and a short walk out to a taxi. Taxi prices are listed on a board out front, for the 20 minute ride it only cost us 18 CAD dollars decent pricing. We made it too our resort around 10. We were greeted and met the Concierge for the Royal Club Rep in the office just outside the Royal Club area (champagne). If you get a chance and want to upgrade pay the $$$$ it is worth it! hey got us in for a dinner seating that night as we don't like eating buffet style late at night. Los Olivos wonderful food, wonderful staff. We went for a walk , the grounds are very lush and feel very natural. This is a quiet Resort, which we were looking for. When we did get back to our room to enjoy it after a short walk about. Impressed Bedroom with king bed, closet hiding tv and a fridge stocked with beer/water , pop for your enjoyment, a balcony off the bedroom with table & chairs, ensuite,jetted tube and large glass shower, spacious sink area, closet with safe. living room with couch , table , chairs tv, off living room a deck that overlooks the private Royal Club pool area (small pool that was actually a very large jacuzzi) and a slight view of the ocean. also had a dining room which had champagne waiting for us. so the room was a five ***** star, comfy bed and if you read my review on the Mayan Palace, know that our bed was so comfy!!!! Our first night we went to La Mision Bar & Disco which was pounding out tunes, has a small dance floor, pool table and decent table chairs, about 12 people from a wedding party were in there doing their pre whoopp up before the day. The nice thing about having a dining room in the Royal Club was ordering coffee and breakfast from the menu-good food , great service, always nice to eat fresh fruit, pastries, eggs, in the dining room or small balcony. Our first day in Cozumel we relaxed at the Beach, nice wide, long , open expanse , went for long walks and the shoreline is littered with bits/ pieces of coral and shells. you can snorkel right off the beach , we saw sting rays, barracuda and a wide array of colorful fish, snorkel closer to the pier and boat docking area and you see more fish. the only thing I wish as we only had 5 day here was the time to re-certify for diving, from all the people we spoke to and seeing the Dive boats coming and going looks like the diving is primo!!!!! we usally always booked are dinners late 7-8 b/c being at the beach with a beer and a snack meant you could enjoy the amazing sunsets, breath taking, I have enclosed one shot that will mesmerize you at it appears an angel is in the picture. on the beach there is Beach Club which has a great setup, great service, food is so/so actually average at best to bad the location and the service are excellent, they need to rethink their strategy on this one(food and use wise)
Sonora Grill -good food, excellent service-I give it 3.5-4
In the night we ventured into town as we had heard that the first night of Carnival was taking place. Carnival is a 130 year old tradition where Cozumel comes alive, the people young and old all love Carnival. when we made our way along the main drag the parade was in full swing, people were dressed to the nines, dancing loud music, the costumes were beautiful, the people were alive it was fun to watch, after we went and grabbed some things from the Supermarket. always interesting to see what prices are in other country's, the store was similar to a walmart super center. we bought booze which is always cheaper than Canada and some spices that we may have no access too. once the parade was done we left as we wanted to venture out in the early am and see the island of Cozumel. when we got back to the resort around 11-1130 I smoked some cigarillos and enjoyed some cocktails at the Lobby Bar met a fantastic group of Bostonians who were down for a wedding and continued are Party at La Piazza/Pizzeria , tequila shots, beer, cocktails and flat pita bread pizzas a fun way to wrap up the early am.
Next day another great day ordering breakfast into our room, love room service! We rented a car onsite which cost us about 25-30 more than if we had rented one in town. I think it was 85 all in for a full 24 hours and we used that car. we were dissuaded from renting scooters which were glad. We departed from the resort to a bank in Cozumel (get your pesos ahead of time, it was about 13 pesos to the dollar it fluctuates bank to bank, exchange place to exchange place), made a trip into a 7-11 just the heck of it, cheap smokes and candy/snacks unique to us and our kids back home. off we went the roads are great , relatively small island and only one major road system much like Kauai. Our first stop was at Coconuts Bar and Grill great cliff side location, we sat with a view overlooking the rugged coastline and beautiful beaches, grabbed some dos equis , chips with salsa and guac, this place is famous for their stacks of photo books with the t***ty shots, girls get a free shot for doffing their tops. hmmm so waiting for your food they bring you a book to peruse, quite funny, amazing what people do for a free shot. the vendors enticed us down do some hard negotiating here as most travelers through Cozumel are the cruise ship type. we bought a few things but bargained hard, if you have the time stop at places along the way that are selling merchandise that arent your normal recommended stops b/c this is where you can get some good deals! we stopped at a few Beaches along the way and they have these really neat skinny service roads just off the Beaches and there are miles and miles of beach, and a ton of stopping points, we had endless beach to ourselves and swam in the crystal clear ocean. next stop was Bob Marleys another beautiful spot, we didnt have a drink, we just admired the beach area, took a look around for a while. After that spot we ventured to the reef area the rental car guy told us about, it is very rocky but very few people there, just some locals with their kids, so we were able to see a ton of fish and it is quite deep 12-20 feet down, lots of shells and loose coral. it was nice a great day where we spent hours and hours on the beach , in the water. great day for our adventure and well worth the car rental. back to the resort to have a beer , snacks and watch the amazing sunset. we had a great dinner at The Royal Club Restaurant, service and food were all amazing. if you enjoy coffee then get your waiter to make you a Mayan coffee or Spanish coffee it is amazing to watch and amazing to drink yum. we had no problems tipping at the all inclusive as the service staff were always there with a smile! after dinner we took a cab in and enjoy the Carnival, the dancing, the samba bands that enticed down a side street and had us dancing while the drums beat , the whistles sounded there blasts of pace, the fire dancers the live bands, the food, the drink, street chaos it was a ton of fun. I want to come back when Carnival is on, it just adds so much more to your experience!!!! For a del sol the size of my arm it was 2 dollars!!! we had a fun night and made our way back for alate night pizza/ beer and met some gals from Toronto who were funny, aint nobody got time for dat, they were looking for a party resort and this isnt that type of resort I am sure it has its moments, I think one of my wife and my fav nights was drinking and playing chess with the giant chess pieces and sitting on the beach in the pitch black watching the shooting stars and seeing Playa del carmen/Cancun lights off in the distance. Our next morning had a fab patio breakfast at the Royal Club Dining room, after it included a quick trip to town (Sunday) no cruise ships come in so many shops are closed, we went shopping for a few trinkets for the kids. Back to the resort where we enjoyed another sun soaked, beach day. As you walk to the beach area there is a bridge you cross over the mangroves and most days we saw a croc or two, tons of turtles and lots of birds. All in all an amazing , relaxing Beach holiday on a wonderful Island, get out and explore the Island , the people are fantastic. The only things we didn't use at this resort, Tennis courts, spa, gym and the pools which were nice but not spectacular and anyway who needs a pool when the beach/ ocean, a nice shady palapa is all you need. Great staff, good food and quiet. This is well worth a stop away from the hustle and bustle

Room Tip: stay at the Royal Club -be a rock star
See more room tips
  • Stayed: February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Vikinghiking
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Cozumel hotels
6.6 mi away
Presidente Inter-Continental Cozumel Resort & Spa
0.5 mi away
Iberostar Cozumel
Iberostar Cozumel
#10 of 53 in Cozumel
5,163 reviews
0.4 mi away
Allegro Cozumel
Allegro Cozumel
#22 of 53 in Cozumel
4,829 reviews
Show Prices
Show Prices
Show Prices
2 mi away
Secrets Aura Cozumel
Secrets Aura Cozumel
#17 of 53 in Cozumel
3,946 reviews
5.8 mi away
Fiesta Americana Cozumel All Inclusive
13.6 mi away
El Cozumeleno Beach Resort
Show Prices
Show Prices
Show Prices

Been to Occidental Cozumel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Occidental Cozumel

Address: Km 16.6 Zona Hotelera Sur | Colonia El Cedral San Francisco Palancar, Cozumel 77600, Mexico (Formerly Occidental Grand Cozumel)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Luxury Hotel in Cozumel
#11 Spa Hotel in Cozumel
#11 Top resorts Hotel in Cozumel
#14 On the Beach Hotel in Cozumel
Price Range: $168 - $318 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Occidental Cozumel 4*
Number of rooms: 247
Official Description (provided by the hotel):
Only the Caribbean’s most famous reef system could match the beauty and splendor of the Occidental Grand Cozumel, which is exactly why the two exist side-by-side. Located on Cozumel’s gorgeous San Francisco beach, just above the bottomless blue paradise of the Palancar Reef system, you’ll find an authentic-style state that delivers all the luxuries of a private oceanside hacienda. Gourmet dining, bright and airy rooms, nightly music and entertainment, daily sports and beach activities and an on-site spa and salon make the Occidental grand Cozumel the jewel of any Caribbean experience. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with BookIt.com, Booking.com, Expedia, Hotels.com, Orbitz, Hotwire, Travelocity, TripOnline SA, Cancelon and HotelQuickly so you can book your Occidental Cozumel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Occidental Grand Cozumel Hotel Cozumel
Occidental Grand Hotel Cozumel
Grand Cozumel
Grand Occidental Cozumel

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing