We stayed for four nights and were told every day that no reservations were available to us and we would have to eat the buffet. Breakfast, lunch, and dinner were all like cafeteria food. Disgusting. If you pay extra to be in their Royal Club they are more likely to give you a reservation at one of the two restaurants they have open each night for dinner.
We hung their sign on our doorknob not to come in the room at any point to clean or change because we were wary of the maids stealing, and they still managed to come in and steal the one dress I bought and had hanging in the closet. I wore it the first night and it vanished promptly the next morning while I was at the beach. They management did not care and told us we would have to ride to the next town to file a police report.
And worst of all, I filled the bath tub one night and when I came back to check it the tub was filled with dark brown water. I even took a picture it was so disgusting. The bartender told us not to drink out of the faucets because people got cholera that way.
The only good thing is that the scuba diving and reef are right next to the property.
Don't stay at this place.
- Official Description (provided by the hotel):
- Only the Caribbean’s most famous reef system could match the beauty and splendor of the Occidental Grand Cozumel, which is exactly why the two exist side-by-side. Located on Cozumel’s gorgeous San Francisco beach, just above the bottomless blue paradise of the Palancar Reef system, you’ll find an authentic-style state that delivers all the luxuries of a private oceanside hacienda. Gourmet dining, bright and airy rooms, nightly music and entertainment, daily sports and beach activities and an on-site spa and salon make the Occidental grand Cozumel the jewel of any Caribbean experience. ... more less
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- Also Known As:
- Occidental Grand Cozumel Hotel Cozumel
- Occidental Grand Hotel Cozumel
- Grand Cozumel
- Grand Occidental Cozumel