So here we go. I feel I do have a good eye for detail but not an ability for putting it into words. I work in the tourism industry as well as holding a professional culinary degree. I have traveled in Mexico (both sides), Central America, Jamaica, Africa, Canada, all over the U. S. and have stayed at 5 different "All Inclusive". I also feel that an individual is more responsible for how much they enjoy their vacation than the hotel they visit however I can't say enough about how the staff at the Grand went out of there way to make our vacation one of the most memorable we have ever had and we will without a doubt (God willing) return!!
Myself, my wife and three girls 5 ,8, 10 and one mother in law
Everything went great. We had two rooms reserved for me, my wife, three kids and another for my mother in law. I was concerned that we had two adjoining rooms because our kids are young so I called the hotel one month in advance and made sure they knew of my request and sure enough we had two adjoining rooms and mom in law was just upstairs from us (just perfect). My wife was hoping for a ground level room and that is exactly what they gave us. The bell hop took our bags gladly to the room and made sure everything was OK (don't forget to tip they work so hard). Oh I can't forget to mention the great glass of champagne we we served upon arrival, I'm sure it wasn't the best quality but it hit the spot perfectly!!!
Wow big and roomy. We had one room with a king bed and two doubles in the other, just perfect. The bathrooms are huge and have separate tubs and showers. The shower is unbelievable, endless hot water and amazing water pressure----enjoy. We Generally do not use air conditioning while in Mexico but we do turn it on during the day so that while we are getting ready for dinner we don't sweat to death so I'm prob not the best to comment on the air conditioning. At night the ceiling fan and the open sliding glass door was perfect. House keeping did a great job and of course I tipped them (50 pesos per room per day). The fridge was restocked every day except for the last three not sure why.
TIME SHARE PEOPLE
First I must say I have never had a problem anywhere with this, I am just direct and let them know I am not interested. That being said anyone saying that they are pushy here must have stayed somewhere ells. Our concierge who I know are put there to try and get you to do the time share deal helped us any way to make reservations for a horseback ride at Mr. Sancho's for a great price with no strings attached WOW how refreshing.
Clean and beautiful. Me and my wife loved the cozy feeling that you get from the surrounding jungle and it also helps the resort to feel less crowded. And don't worry about the bridge to the beach it is safe and not very far and it's great for getting some stinking exercise.
BEACH AND POOLS
We stayed last time at the Allegro just up the beach so we knew what to expect and it was great. Beach is amazing great snorkeling and the pools are just big enough and allot of fun. Just a quick but important note about the pool area, the activity staff at the pools are amazing. Abby went out of her way to do things with our girls and we can't say enough good things about her. Give her a raise!!!!!!
I don't think drinking should be the main focus but I do like some good cocktails while in Mexico. There are bars at the beach, lunch buffet, and lobby. Sometimes there is a line at the beach bar but so what, plan ahead bring a larger insulated cup and go to get a drink less often. Tip---in the morning go up to the front deck and get a copy of the resort paper "Sunset News" and see what's happening for that day and make sure and try the two drinks of the day to widen your horizons. One thing I should mention is that they don't really have a good selection of top shelf but it is better in the lobby bar and in the lunch buffet bar. As far as the wine is concerned it isn't great but drinkable I don't go to Mexico for wine I would go to France or Napa for that. We did pick some wine up at Mega on the way in and the restaurants were more than happy to cork it for us when we asked. One last thing tip the bartenders as well they work really hard for you.
Lets get the ala carts out of the way first. We only ate at Los Olivos one time, reservations were not hard to get (tip that dude too it helps) I thought the food was just OK but my wife and mother in law thought it was great. One note on Los Olivos is that we were going to be late for the fire show if we had desert and they told us to go to the show and they would bring desert to our rooms which is just what they did --- WOW.
The buffets are great, always allot of tasty food. Lucia was always cooking something great at her cook station at dinner and oh what a sweet and cheerful woman. Our waitress Crystal in the morning was always so cheerful and helpful. The lunch buffet always had great freshly grilled burgers and many other tidbits to eat. Tip --- the coconut ice cream is wonderful. Pizza is served from 9pm till 1:30 am on the roof so make sure you try it out --not bad pizza and how romantic!! Once again make sure you tip your wait staff they deserve it!! One last note I had the pleasure of meeting the executive chef whose name is now escaping me but talk about a person who is there from morning until night always attentive to what is going on and what the needs of the guest are, he even came up when my wife was having problems communicating with an employee just to get things set right and showed great interest in seeing snowy pictures of our home in Colorado.
Well we didn't go diving but we did snorkel and I went deep sea fishing with a crazy Canadian and his well mannered son. Just so happens the crew with Dive Palancar that was at the Allegro last time we were there were now at the Grand so we had familiar faces to see such as Burrow and Juan. Had a great fishing trip, caught 3 Mahi Mahi and 1 Wahoo. When we got back Burrow once again gave me a sail boat ride down to Alberto's to drop the fish off and we had an incredible dinner that night. Don't forget to tip those guys either they do a great job.
One suggestion for the resort would be to do simple coffee service in the morning out at the lunch buffet restaurant on the beach from lets say 6:30 am till 8:30 am ---- what do you think?
You prob have noticed I have mentioned tipping allot and I don't want anyone to think I am for buying people off to be nice to me but I do believe in showing appreciation for the things people do for me and my family and in return people go out of there way to serve you. Don't forget it!!!
If any one has a specific question feel free to send me a note.
So to sum up the trip LOVED IT AND CAN'T WAIT TO GO BACK TO THE GRAND!!!!!!
And may God bless all of the people who served my family while we were there!!!!
- Official Description (provided by the hotel):
- Only the Caribbean’s most famous reef system could match the beauty and splendor of the Occidental Grand Cozumel, which is exactly why the two exist side-by-side. Located on Cozumel’s gorgeous San Francisco beach, just above the bottomless blue paradise of the Palancar Reef system, you’ll find an authentic-style state that delivers all the luxuries of a private oceanside hacienda. Gourmet dining, bright and airy rooms, nightly music and entertainment, daily sports and beach activities and an on-site spa and salon make the Occidental grand Cozumel the jewel of any Caribbean experience. ... more less
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- Also Known As:
- Occidental Grand Cozumel Hotel Cozumel
- Occidental Grand Hotel Cozumel
- Grand Cozumel
- Grand Occidental Cozumel