Our stay started off rocky. We arrive and check into a room that was NOT what we booked. One studio hotel room can not be passed off as a deluxe suite. There also was a miscommunication with our package. We were told we would have $600 resort credit to go toward food/drinks or Scuba or even the Spa. When we arrived it was a coupon book with discounts to those places.
We were extremely disappointed after two days with two teenagers and my husband packed into that tiny room we PAID to upgrade to a nicer room. The rooms in the tower are very nice.
The manager was the only staff that seemed to work with us. The front desk ladies were not welcoming nor helpful.
Don't get me wrong... We had a wonderful trip and even the miscommunications didn't ruin our vacation. Sometimes you just have to roll with things to keep the right attitude.
Thank you el CID for allowing us to visit Cozumel for the first time and fall in love with it! We will be back, and I will recommend your resort to others, but I will not false advertise to get them to go to your resort.
I would definitely Stay in a tower room again.
- Official Description (provided by the hotel):
- El Cid La Ceiba Beach resort is an oceanfront paradise perfectly in tune with Cozumel's easygoing island rhythms. Explore the island's enchanting beaches, lush mangrove forests and brilliantly colored reefs with amazing sea life. Whether you are in search of a romantic getaway or a tropical setting to reconnect with family and friends, our intimate and friendly resort offers the ideal setting for snorkeling, diving or simply lazing by the pool. Your vacation is sure to be relaxing and authentic experience at El Cid La Ceiba. • Babieca Dive Shop on site with PADI certified dive masters. • Spectacular diving, snorkeling and unmatched ocean views. • European and All-Inclusive Plans • Fly High Adventures, eco-park featuring 6 zip line platforms and six rugged trails • Two swimming pools: a free-form pool with kids' area and a tide pool with cascading waterfalls, rock formations, and lush gardens • Ocean View and Ocean Front Accommodations. • All Inclusive and European Meal Plans • International cuisine in our Oceanfront Restaurants • Nearby shopping at Plaza & downtown area. • Three miles from Chakanaab Park • Only Six miles from Cozumel International Airport ... more less
- Reservation Options:
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- Also Known As:
- El Cid Cozumel
- El Cid La Ceiba Cozumel