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Reviewed November 21, 2012

Well where to start, I went to Cozumel for the first time this weekend and can't not wait to return. We stayed in El CID a small hotel but with a fantastically friendly atmosphere. It has a small pool with an amazing view of the ships coming in. You can jump out of the pool and straight up to the hot tube/ swim up bar, no chance of you feeling cold with that. The entertainment team are super fantastic especially Marco Polo. He is always happy to get you involved in pool or beach volleyball a morning yoga sessions or the holiday favorite bingo (but with free alcohol to be won it gets very competitive). This hotel is small but friendly you can get involved or relax there is no pressure. Enjoy Cozumel and look out for Marco!

  • Stayed: November 2012, traveled with friends
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Thank Ciara M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andresmaillard, General Manager at El Cid La Ceiba Beach Hotel, responded to this reviewResponded November 30, 2012

Dear Guest
On behalf of all the staff of El Cid La Ceiba Hotel I would like to thank you for your fantastic review and for your preference.
We are so glad that you enjoyed our resort facilities and the attention from our staff, specially Marco
Thank you also for sharing your comments on tripadvisor.com
It will be a pleasure to serve you in a near future and thank you again for choosing El Cid Resorts :)

Cordially
Andrès Maillard

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Reviewed November 19, 2012

This property needs to be be scrubbed down and remodeled. The location is nice, if you don't mind looking at cruise ships docked outside your room everyday but Sunday. I will say that the staff is wonderful, the beds comfortable and the food was good. I maybe spoiled because I usually go to Hawaii and this was my first trip to Mexico, but I want to feel spoiled when I'm on vacation.

  • Stayed: April 2012, traveled as a couple
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Thank Jennifer L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andresmaillard, General Manager at El Cid La Ceiba Beach Hotel, responded to this reviewResponded November 20, 2012

Dear friend, I thank you a lot for taking the time to post this feedback and for your preference.
I am glad to read that our beloved staff attended your needs that is the service that characterizes us. I would like to thank you as well for your suggestions which are very appreciated;
Looking forward to welcome you back
Cordially
Andres Maillard

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Reviewed November 19, 2012

The best thing about this resort is the staff. From the moment Babina checked us in, to the time she checked us out, we were treated special. From the cleaning crew to the wait staff they greet you with a smile. We also enjoyed meeting the other guests.

Most of our time was spent relaxing in the sun and snorkeling. While relaxing on the beach Eli, Vicky, Juan, Armando and the other waiters were attentive and fun to be around. We stayed at the resort five years ago and were happy to see Alberto and Wilberth still working at La Chopa. Part of the charm of La Ceiba is seeing the same smiling faces. The food is good and there is a nice variety to select from. The shrimp ceviche was our favorite!

The resort is not too bit. We had friends that also stayed for a week. The size of the resort made it easy to get together. When we checked in, our room was in the tower on the fourth floor. It was a nice one bedroom, but our view was limited. We were later moved to a one bedroom on the seventh floor, with an excellent view. Our friends were moved from the two story building to the room next to ours. The room was clean and comfortable. We used our kitchenette regularly. There was a sink, microwave, small refrigerator and two burners. Several days we enjoyed the all-inclusive option.

The snorkeling on-site is nice. This is one of the primary reasons for staying at this resort. There is also a dive shop on-site and life guard. There are a lot of fish, we saw a couple eels, a sting ray, a small barracuda and several large schools of fish. At the edge of the swim area there is a suncken plane to investigate. The beach is very small. We used the steps to enter the water. Watch out the steps can be slippery. Other on-site activites include bingo where you can win free drinks, a movie night, a fiesta buffet night and barbecue buffet. We went to the barbecue and the food was good.

There are two car rentals on the street out front. We rented a car and drove around the island one day. There are some beautiful beaches. We recommend you stop and enjoy the food and experience of Coconuts. They have cold cervezas and excellent tacos!

This was a nice and relaxing two weeks. We look forward to returing to the El Cid La Ceiba in the future.

Room Tip: The higher rooms provide better views of the water and cruise ships.
  • Stayed: November 2012, traveled with family
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Thank A-Smile-Day
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andresmaillard, General Manager at El Cid La Ceiba Beach Hotel, responded to this reviewResponded November 20, 2012

It was our pleasure to have you back after 5 years and we are glad to read that you had another great and marvelous stay. El Cid La Ceiba Hotel is characterized for the personalized service that our staff delivers, for us it is a great pleasure to take an excellent care of each one of our guests .
Indeed we work very hard to deliver a great experience to our guests and are happy to read that yours was indeed great. We appreciate so many compliments in regards to our facilities and service, as well we will share your comment with our mentioned staff .
Hopefully next time you visit us before 5 years, we will be waiting for you with arms wide open to provide you again another enjoyable vacation.
Truly Yours,
Andrès Maillard

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Reviewed November 12, 2012

My companion and I spent a week here doing exactly what we had hoped to.....living on the beach enjoying the best Mojitos ever and (for me only) enjoying hand rolled Cuban Cohibas. We opted for a studio wish was adequate as we didn't spend much time in the room anyway. The staff are super courteous and friendly and on their "A" game. Restaurant and menu fairly limited but plenty good enough. Stepping out of our room and walking 20yds to the beach was great! We'll go back I'm sure!

  • Stayed: November 2012, traveled as a couple
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Thank Carl V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andresmaillard, General Manager at El Cid La Ceiba Beach Hotel, responded to this reviewResponded November 20, 2012

Dear Guest,
On behalf of everyone at El Cid la Ceiba , thank you for selecting our hotel to stay, we are so happy to read that you did and enjoyed everything you wanted , Regarding of the Restaurant Menu, we are working on more variety for this 2013.
All of us here will be waiting for your return to pamper you once again.
Cordially yours,
Andrès Maillard

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Reviewed November 6, 2012

We have stayed at El Cid many times and always find the staff very friendly, rooms clean, and comfortable surroundings. The beach area is cleaned every day and lounge chairs arranged roe your use. While we do not use the attached dive shop they, too, are friendly and visit with us about where and what we see on our dives. This trip, however, we noticed their food from the restaurant was not up to par. We have had much better from their in the past. I had to return an omelet because it wasn't warm, nor the ingredients cooked inside. All around we have had better food their. We go into town to eat or have quick meals in our room, anyway. We will, of course, be back because we love the staff at El Cid and the location (minus the cruise ships).

Room Tip: We like the old low rise side of units. They are older, but very easy access to lobby and beach. All rooms have beach view. Check the AC when you arrive, some units have AC issues, but the take care of it quickly.
  • Stayed: October 2012, traveled with friends
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1  Thank Iggycp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andresmaillard, General Manager at El Cid La Ceiba Beach Hotel, responded to this reviewResponded November 10, 2012

Dear guest,
We appreciate your comment regarding your recent visit in El Cid La Ceiba Hotel.
The experience you have shared concerns us deeply, as we are committed to provide always the best services to our guests.
El Cid strives to adhere to a high standard of quality and services throughout all the properties. Your words are beneficial and will serve to aid us in our efforts to continue improving our services.
Waiting to welcome you again here in your Home away from home.

Warmest Regards
Andrès Maillard,

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