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Review Highlights
Like my second home

I love this island. I have been going here for over 30 years several times a yr. The people are... read more

Reviewed April 30, 2020
Diane Darcy R
,
Aledo, Texas
COZUMEL -- ME ENCANTA

We first started coming to the island in 1998 and every year thereafter and always stayed at the... read more

Reviewed April 29, 2020
cmctrauma
,
Lake Wallenpaupack, PA
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Reviewed August 26, 2018

First off, the coordinator Alex was great. I asked questions about the type of tours they had, pricing and coordination of our cruise debark/embark times and he had all the answers. Using Paypal to pay for the tour was a breeze. We arrived early in Cozumel and our Taxi/Tour Guide Arturo was awesome. He recommended places like San Gervasio which was the Mayan Ruin for the area and we learned a lot of history after renting a tour guide at the site for $20 for 30 to 40 minutes in addition to the normal cost of $9.50 per person to enter the site ($5 + $4.50 USD using two separate payments). Bring cash folks because the wireless connectivity is pretty bad for credit card readers in this area. Arturo waited for us then brought us to Pueblo del Maiz which was a good stop because it showed us in a "real life" setting how the Mayan people lived, what they ate, how they traded, etc. Arturo was very knowledgeable about the history of the area and showed us the other touristy locations for us to take pictures with. All this in about 4 hours! Thank you guys for making our first visit to Cozumel a memorable one! It was well worth the tour/taxi cost! Also, sorry to Arturo for the credit card snafus! I hope you got your gratuity when I paid for it using Paypal!

Date of experience: August 2018
Thank angrysquirrel2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cozumel-Reservations, Manager at This Is Cozumel, responded to this reviewResponded February 13, 2019

A big thanks for taking the time to post your review of our Cozumel Taxi Tour and Mayan Encounter at the Pueblo de Maiz, we're really pleased you had such a good time. Thanks also for the advice about bringing cash, that is always a very good idea and US dollar bills are accepted everywhere in Cozumel. Hope you can come and visit us again soon!

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Reviewed August 17, 2018

Very friendly staff that warmly greeted us at the airport for transportation transfer and our tour guide Alex was very nice and knowledgeable about Cozumel and gave an awesome tour and granted our requested locations.

Date of experience: August 2018
Thank angelalC4850CL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cozumel-Reservations, Manager at This Is Cozumel, responded to this reviewResponded February 13, 2019

Many thanks Angela, our Cozumel Airport Transfers give peace of mind for when you arrive after a long journey and we're delighted you thought the Cozumel Taxi Tour you booked with us was awesome too!

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Reviewed August 8, 2018 via mobile

We had a good time at Passion Island. The driver was good, everyone was where we supposed to meet and will give you an email for future trips.

Date of experience: August 2018
Thank Jackie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cozumel-Reservations, Manager at This Is Cozumel, responded to this reviewResponded February 13, 2019

Thanks Jackie, Passion Island is a really beautiful part of Cozumel so we're really pleased you had such a good time!

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Reviewed July 15, 2018

Please be aware that the height of the windows may prevent a wheelchair user from being able to see the sights that are included in the wheelchair accessible tour. We had specifically inquired about this issue (due to past history with this problem) prior to booking the wheelchair accessible tour and were told that there would be no problem being able to see Cozumel and the surrounding areas through the windows of the extra headroom van. On a positive note, after contacting the tour company upon our return home and explaining our frustration, they did indicate that they would measure the dimensions and height of the windows and make a diagram and clarifying information available to wheelchair users in the future.

Date of experience: February 2018
1  Thank carefulmom2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cozumel-Reservations, Manager at This Is Cozumel, responded to this reviewResponded February 13, 2019

Hi Carefulmom2013 and thanks for your feedback. Our apologies that the window height didn't exactly match the wheelchair user's height in the van you had for your Cozumel Wheelchair Accessible Tour. Different wheelchair users have different heights and we have a few different vans that have different window and ceiling heights too. We are always very careful to make sure there is sufficient headroom for wheelchair users, as this is the most important measurement to guarantee safety and comfort, and usually it follows that the windows will be at the correct height too, but of course every wheelchair user is different.

We have now added a diagram with the measurements to the tour information on our website so wheelchair users can use it as a reference, but we also recommend they check with us first if there is any doubt. Of course, this only affects wheelchair users that need to remain in their wheelchair onboard the van, not those that transfer into the regular van seats.

Thanks again for your feedback, it really was useful and will help future customers! :)

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Reviewed June 26, 2018 via mobile

We absolutely loved the Cozumel Mayan Wedding Vow Renewal... Thank you so much! Everything was perfect.

Date of experience: June 2018
Thank Pickensrose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cozumel-Reservations, Manager at This Is Cozumel, responded to this reviewResponded July 18, 2018

Hi Rose and thanks so much for reserving and reviewing your Cozumel Mayan Wedding Vow Renewal with us. It's wonderful to hear everything was perfect and a big thanks for giving it 5 stars. It was a pleasure to set things up for you, try and visit us again soon!

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