We were on a cruise stop in Cozumel for about 10 hours, decided to book our own tour online before we left, as it's very expensive for a family such as ours with 6 people, including a son in a wheelchair. I found "This is Cozumel- private tours" and the booking procedure, the pickup, the driver, were all problem free. Our driver was very friendly, spoke english well, and knew the island well and where we could go problem free with a wheelchair. The only negative aspect I have, and I knew this going there, is that wheelchair accessible in North America, is not Wheelchair accessible in most other countries including Cozumel, Mexico. We consider a wheelchair accessible vehicle in Canada to be modified either by having a higher roof, or a lowered floor, so that the wheelchair user can sit comfortably without hitting their head on the roof of the vehicle. As well we have tiedowns for the chairs in Canada/Usa, just in case of a car accident, holding down the chair, and the person in the wheelchair. The vehicle we were given that was wheelchair accessible, simply had a lift that puts the wheelchair in the very back of the van, and it takes some manipulation to get the person in safely without hitting their head on the door latches, and roof of the vehicle. But to their benefit, our driver was extremely gentle and careful, made do with what he had, and drove very safely to keep us at ease and keep our son comfortable.
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