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“Second Time Here Was Just as Great as the First”

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Grand Park Royal Cozumel
Ranked #13 of 52 Hotels in Cozumel
Certificate of Excellence
Orange Park, Florida
Level Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Second Time Here Was Just as Great as the First”
Reviewed June 10, 2013

My family (wife, 11 yr old, 2 yr old and I) stayed at this resort for the second time. We had just as much of a good time as we did our first visit. We became Royal Holiday members on our last visit so we wanted to see what it was like staying as a member. Not much except the color of the wrist band, fee for the in-room safe and gym access. The service was just as good as we remembered it to be the first time staying here, the room was adequate and had a good view and the staff at the buffet was wonderfully patient with our stubborn and messy 2 yr old.
This trip was more relaxing than our first trip because we planned no excursions off of the island. Besides taking a taxi into town to shop, we did work a deal with a taxi driver to drive us around the whole island and stop at all of the cool spots on the eastern side of the island for a very low price. It was a six hour sightseeing, restaurant and pub crawl and we all had a great time. It was also on a day when there were no cruise ships docking that day so that explains the deal for the tour.
As for the Park Royal, it is by far my family’s favorite property that is in the vicinity. We have been to both of the Park Royals in Cancun and they are very good, but we just prefer Cozumel because of the relative safety of the island community (lots of expats) and specifically the way the beach is set up at the resort it is great for little kids to have fun in the water. My 11 yr old took a couple of days to warm up but once he did he was out the door and constantly involved with the activities staff and other kids playing volleyball, playing Texas Hold’em, making bracelets or learning how to Cha- Cha or Tango in-between water polo matches in the main pool.
As of right now we are planning our 3rd trip to this resort for August of 2013.

  • Stayed October 2012, traveled with family
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Helpful?
Thank BrockL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (897)
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English first
Reno, Nevada
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed June 10, 2013

We were upgraded into "ambassador suites" . I couldn't find any info before hand, so here is a description. These corner suites consist of the standard bedroom/bathroom separated by a short hall from a living room (couch, chairs, tv, murphy bed in the wall) with a full bathroom.
Both rooms have separate lockable doors and separate balconies. The suite itself is behind a locked door into the main hallway. Very comfortable beds, very clean rooms, attentive staff thru out the resort. The food is buffet for all 3 meals with the option of making reservations in the Italian or Mexican restaurants. There are a limited number of tables and staff, so make reservations around noon or you may not be able to dine until 9pm. Highlights of the buffet include theme nights (Asian night with sushi, Tex Mex, Chef's night), omelet/eggs cooked to order, Mexican and American dishes, and lots of fresh fruit. Be sure to try a mojito.!The beach is beautiful, with palapas and lounge chairs on the white sand; an easy walk into the calm water for the younger set, and lots of fish to see with a mask beyond the coral breaker. The landscaping is beautiful with coral stone paths winding thru out the grounds. There is a elevator for handicapped patrons, as the lobby is a good flight of stairs above the main grounds, and must be traversed every time you enter or leave the resort. Scuba divers have a good choice of dive centers across the street: Scuba Shack( which we used and were very happy with), Del Mar Aquatics,and Dive with Martin. The only detraction for us was the booming beat of the music from the pools from mid morning til late afternoon.

Room Tip: floor 4 or above for ocean view, all rooms face the ocean but garden views only below 4th floor
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  • Stayed May 2013, traveled as a couple
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Helpful?
1 Thank Mary581
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlotte, North Carolina
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed June 10, 2013 via mobile

We stayed here for a week and love Cozumel and thought the hotel and the grounds were beautiful and well taken care of. The room was nothing to write home about but we didn't spend much time there. Wish the beach access was a little bigger but they did good with the space they had to work with. Awesome snorkeling right in front of the hotel and the staff and restaurants were great. Overall our trip was great and we will be going back in November with the kiddos this time!

  • Stayed May 2013
    • Value
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    • Rooms
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Helpful?
Thank Platinum3006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmonton, Canada
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 9, 2013

Stayed here in May/June on a diving trip with friends. The rooms are super clean, my bed was really comfortable, the food marginal (mostly, but we didn't eat at the a la carte restaurants), but the pool bars were great. The snorkelling was decent once you go beyond the ropes, but watch for boats. The things that ticked me off were: I asked for a cappuccino and was told they didn't offer it when I heard the waitstaff on two separate days ask other people how they liked their cappuccinos, there is a charge for the room safe and wifi and on holidays I like a little baileys in my coffee or cappuccino. They wouldn't serve any liquor before noon. A number of small things do add up to something bigger. One other item of note is a friend also staying here had the mirror on the wall break when the bed slid across the slippery floor and the hotel charged him for bleeding on the sheets. While I liked the location and many things about the facilities, I would not stay at the Park Royal Cozumel again.

  • Stayed May 2013, traveled with friends
    • Value
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Helpful?
Thank Cameron S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Panama City, Florida
Level Contributor
332 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 133 helpful votes
Reviewed June 8, 2013

We were switched to the Park Royal after notification that our original reservations at Fiesta Americana could not be honored due to renovations. We were concerned, since we primarily were traveling to a location that catered to scuba divers. We were very pleased with the accommodations at the Park Royal. First..they have a "Disney" mentality...clean it before it gets dirty. Grounds are meticulously maintained... Beautiful landscaping. The pools offer different options...with a magnificent infinity pool overlooking the Caribbean. Each pool has a swim up bar. The beach is small..but there are plenty of seating options. The beach is also a great point to snorkel from. The food was excellent..at the buffet the presentations were done with a appetizing arrangement..the selections always varied and were copious. Food was tasty..the soups were phenomenal. The ala carte restaurants were very good. The food presentations were like those found in upscale restaurants...much thought and flair. The food was prepared with care and served by a professional staff. The menu offered a nice variety of choices. The beds were on the hard side, but the rooms were large. Ample space to keep diving gear. However, if you are going here to scuba dive..you may want to check with other dive operations close by. Aqua World is associated with the Park Royal..dive trip times are not the best. Only had one trip per day. Beach diving was great, especially at night. Easy ingress and egress from the Aqua World dock. Overall, this is a wonderful place, with a great staff. We would go back.

Stayed June 2013, traveled with family
Helpful?
Thank Fred W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint Charles, Missouri, USA
Level Contributor
159 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed June 4, 2013

We stayed here over spring break. Overall, it was less than ok. Some things were excellent, like the staff at the Italian & Mexican restaurants. Unfortunately most things were not. We requested a room on a high level because I have problems sleeping when there is alot of noise. We were placed on the fourth floor so there was no sleeping in. We were awakened every morning with the entertainment staff on the microphones. When we asked for a higher room, the lady said, I won't make any promises. However we were placed on a "waiting list" to be moved. I still don't believe there was ever a list. We were NEVER moved, even though there seemed to be alot of empty rooms, and we were on the "waiting list." It was ironic also that the alot of the people from our flight, checked in after us, but received a room on the upper levels?? We also met alot of people who were on higher floors, but were leaving in the next day or two, but we were NEVER moved!! We could not see the water, only the tree tops.
If you wanted a beach chair.............forget it!!! They did not have adequate chairs for the number of people staying there. If you wanted a chair, you had to get to the pool/beach area by 7am. Many people placed towels on the chairs, and then left the area for hours. While others had to lay on the sand or concrete.
There were multiple issues with our room on the very first night. No air conditioning, (I have breathing problems), the tv did not work, the toilet had it's own disturbing issues, and the balcony door was broken. My daughter cut her hand badly on trying to close the broken balcony door. We reported the injury, but they didn't even offer a bandaid!! They really did not care!! However, the maintenance staff was great, and fixed everything promptly.
We generally are pretty easy going, and give the benefit of a doubt, we could handle the room issues, but the front desk staff was AWFUL!! They were EXTREMELY RUDE, and really didn't mind showing it! At first we thought it was just Mildred, but we soon discovered that the male working with her was just as bad!
We spent most of our time OFF of the resort, and had a blast. We love the downtown area, so that's where most of our time was spent. We did break the "NO FOOD OR DRINK IN THE ROOMS RULE!!" Since the resort does not have ice cream, we had to walk to the convience store every night for my daughter, we even took it in our room!! I have never stayed at a resort that is suppose to be a "family " resort, or even an adults only resort that didn't have ice cream??? The buffet had one fish dish with onions, etc on Good Friday. Since I cannot eat onions, I ate cereal that night with my daughter!
I should have really looked closer at the reviews before booking. I think some people just are never happy so I believe about half of the reviews, but believe me we were really disappointed!! We spent alot of money to go there, and we were really let down.

  • Stayed April 2013, traveled with family
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Helpful?
Thank lag726
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Round Lake Park, Illinois, United States
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed June 3, 2013

We just came back from this amazing resort, first of all I need to recognize the big effort that all staff puts to make your stay so comfortable and pleasant. Rooms are always clean and tidy, smiles all over the place, food is good and tasty, the buffet restaurant "La Veranda" for breakfast and lunch maybe will show the same options with the exception of 2 to 3 dishes being different every day but dinner is different according to the theme, snack stations offered what they said (burgers, hotdogs, pizza, nachos and cut vegetables).

Beach is tiny but good enough for the kids and having the reef very close it is excellent for snorkeling, water pristine and very colorful tropical fish. Pools are nice and clean, whirlpools are filled with cold water sometimes getting warm but they are not hot tubs, just to relax and have a drink.

El Mexicano restaurant have excellent dishes and everyone is friendly, wet bars are ok, and drinks are good enough to keep you busy.

We definitely recommend it and will get back soon.

Room Tip: Try to get your room above 5th floor and facing north, otherwise you will be facing the pier and cru...
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  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Axel M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Park Royal Cozumel

Property: Grand Park Royal Cozumel
Address: Playa Paraiso Km 3.5 Carretera Chankanaab, Cozumel 77600, Mexico (Formerly Park Royal Cozumel)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#6 Top resorts Hotel in Cozumel
#6 Luxury Hotel in Cozumel
#7 On the Beach Hotel in Cozumel
#7 Spa Hotel in Cozumel
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Grand Park Royal Cozumel 4*
Number of rooms: 342
Official Description (provided by the hotel):
Turquoise - often crystal clear waters -are just offshore. Beneath the surface are breathtaking reefs to attract undersea divers (and fantastic undersea life) from around the world and the Grand Park Royal Cozumel is in the center of it all. The leading All-inclusive on the island welcomes guests to 342 spacious guest rooms each with balcony overlooking the finest corner of the Caribbean. All inclusive, unlimited meals, drinks, snacks, 4 restaurants, buffet style and a la carte, 2 snacks, Café Sole (coffee house), 5 bars, room service 24 hours, in room mini-bar that is restocked daily, high-speed internet access (surcharge) or basic free internet, live entertainment, kids' club (0 -12 years old), fully equipped fitness center ($), spa, 3 resort swimming pool (including 2 infinity pools, main pool & kids club pool with water slides) and two Jacuzzis facing the ocean. ... more   less 
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Also Known As:
Park Royal Cozumel Hotel Cozumel
Park Royal Hotel Cozumel
Park Royal Cozumel Mexico

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