We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Do not go here”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Grand Park Royal Cozumel
Ranked #15 of 53 Hotels in Cozumel
Reviewed March 6, 2008

Do not go here. There are no non-smoking rooms. Staff is very unfriendly. Management does not seem to care. Food was average. Beach is about 40 feet long. Cruise ships dock in front of the beach. People were waiting for over 3 hours to get into their room- this was at 7pm.

Stayed: February 2008
1  Thank dabbers3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a ReviewReviews (4,352)
Traveler rating
Traveler type
Time of year
Language
  • More languages

2,860 - 2,866 of 4,352 reviews

Reviewed March 4, 2008

When booking my trip to Cozumel, I had a tough time deciding between an all-inclusive, or one of the cheaper smaller hotels in town. I knew I wanted to eat several meals outside of the resort, but at the same time, I knew I wanted to spend time hanging out at a pool with a few cocktails. In the end, I decided to book at the Park Royal because it seems to have the best combination of activities, proximity to town, and room rate ($230/nt.). With this rate, and only a $4 cab trip to downtown San Miguel, I wouldnt feel too guilty by not eating all our meals at the resort.

And it turned out to be an excellent decision. The grounds of the resort are beautiful, although not as spacious as some of the places near Playa del Carmen. The resort is actually split in two by the main road that runs north and south. The rooms and the main activity pool are on the inland side, and a tunnel brings you to another pool, a small entry beach (more for snorkeling than swimming), and two more pools on the coastal side of the road.

The staff is mostly friendly, though most of the bartenders are not too engaging with the guests. The only exception is Alex in the Sports Bar who is a real character. The only cerzexa served is Dos Equis draft. Sort of wished they had Sol in bottle, but that is a small nit. There was no evidence of any watering down of drinks.

Cant really comment too much on the food. Breakfast is a buffet and was decent. From what I can tell, lunch was predominantly burgers and hotdogs at the poolside bars. There was always chips and salsa available, but dont expect guacamole. We had one dinner at one of the three main restaurants- the Caribbean place, and we both liked our dinner...and we are both sort of foodies. If you go, you'll want to make reservations when they start taking them at noon, or you could be SOL or stuck with a really late dinner.

But we had some excellent meals off of the resort. LaChoza in downtown San Miguel was awesome. I loved the Chicken in Black Sauce and my wife had the Vera Cruz fish which she also loved. The ceviche at Albertos, a small little beach bar and restaurant by Playa Palancar, was fantastic. And you HAVE to rent a car and drive to the East Side of the island. No houses or hotels out there, just a number of small beach bars that get their power from the sun and wind. We stopped at Mezcalito's and Coconuts. The shrimp tacos at Mezcalito's may have been the best meal I had in Cozumel. The view from Coconuts is great (be sure to check out the guest books). We also had dinner one night at Casa Denis. Good, but a little more expensive than I would have thought. But it has great atmosphere on the streets of San Miguel and is the oldest family owned restaurant in Cozumel, so no complaints.

All in all, I would definitely recommend the Park Royal and a trip to Cozumel. It is not a place to go to to stay holed up in your resort, so Park Royal is a great compromise in terms of fun hotel, affordable and close to downtown.

  • Stayed: February 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
8  Thank MarkGA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 29, 2008

Park Royal, Cozumel
February 16, 2008-Feb 23, 2008

Weather: Perfect. A few drops of rain the night we arrived and after that not a drop. Sunny for the most part, when a cloud did float through it was actually a bit of a relief from the heat. Temps averaged around 86 by day and 75 by night

Hotel:
Check In: Very slow, it was almost 10 PM when we arrived and we stood in line for quite some time waiting. There were only two people checking in and there were several arrivals. The buffet quit at 10:30pm so most of those people did not get to eat. We dropped our carry on’s off in the room and made it to the buffet just in time. There were very strict about not letting anyone in after 10:30PM. There was no other food of any kind available anywhere at the resort after 10:30PM.
Room: Very spacious and exceptionally clean. Sounded like all the rooms were two beds. Just a handful of kings. Storage was pretty tight. Just 3 small drawers in the dresser and then a small shelved area in the closet. Hangers were plentiful. There was a nightstand but no drawers. The bathroom was generous in size. Shower only and a large marble vanity. We never had water that was even near hot, in fact I would say lukewarm would be pushing it.
No clock or no radio in room. It did have a 27” TV with a good selection of channels.
There were plenty of towels and washcloths along with a bottle of shampoo and some soap in the bathroom.
Two bottles of water were left daily.
The rooms all have a balcony. We were in room 2318 and could see the ocean, but only a distant view as other buildings were in the way. You need to be at least on the 5th floor to see a better view of the ocean.
There was a digital safe in the room ($2.00 per day charge)
Resort details: High rise buildings. There is a road between the hotel and the ocean but when you are on the grounds of the hotel and go to the beach you walk though a walkway (tunnel) but you don’t even realize you just walked under the road. Excellent design. On the ocean side of the road there are two pools, two bubble tubs (cold hot tubs) A bar at each pool and a snack bar that is open all afternoon serving hot dogs, chicken sandwiches, burgers. There was another pool in the middle of the resort and one behind a fenced area for the children. This one had a small water slide.
No tennis courts. There was a volleyball area.
The games and activities were limited to when the staff ran the games. After that all was put away.
Restrooms by the pool area are very clean.
There is a very small beach with palapays. You need to get there early to get one as they are all saved very early.
No beach to walk, the only place to go for a walk is out on the side walk.
The walkways in the hotel are very difficult to walk on, they are made of rough stone and it is easy to turn an ankle on them. This is not a hotel for a handicap person.
Restaurants: There is the Italian, Mexican, and Caribbean. Reservations are taken at the Italian/Mexican at noon until 3 pm daily. Get there early for best times. Seatings were available every ½ hr.
There was also a buffet for each meal. The breakfast was the best one. Noon was general and the evening was a theme. The theme was posted o the large activities board by the buffet restaurant. None of the buffets were anything to rave about.
General:
2 mile walk to town via the sidewalk along the ocean, great walk. $4.00 taxi ride back
outside amphitheatre for evening show at the resort 9 pm for one hr.
Ice machine on each floor
Coffee available at the bar just outside the lobby area. 6am until 7am
There is a small flea market area just two blocks away where the cruise ship dock. It looks like the area they board in but anyone can go in the market.
The hotel has a business center with 4 computers available to guests. No charge
Wireless internet in lobby available
Great place to snorkel
Lots of time share people in and out of hotel

  • Stayed: February 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
9  Thank bsunny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 29, 2008

This is my second time to Cozumel. This time was a 6 day visit, hotel is an unbeatable all inclusive deal.
Check in took 30+ minutes, really disappointing, they need to move the lines quicker, I have never stood in line at the desk for this long anywhere.




I feel this Hotel is really under rated. Everything was extrememly clean. The rooms were very nice. Auto climate control. Almost Luxury Modern bathrooms.
Nice Balcony views!
Great pools!
Something we didnt realize after reading the reviews is that the ocean front is across the street with sand, 2 infinity pools with bars, snack bar everything. To get there they made an underpass to walk under the road so you never have to actually cross a street, its nicely decorated, and its not a far distance at all. Just be sure you go over there because everything is MUCH better on that side than at the main pool which is mostly shaded becasue of the trees.

Lots of activities throughout the day. Beware the volleyball court only has about 1-2 feet of sand, underneath is concrete. Really messed up my toe one day, others will too throughout the week.

Staff is great, helpful, and polite. Our group was couples 25-29, we did not get bothered for timeshares at all.
Just had a great time.

Sports bar is really modern.

Food-I always found something to get by for Dinner. Breakfast omlets are fantastic, love the white cheese they use in Mexico!

Not to many people in their 20s, mostly married 35+ singing karoke, but thats typical of Cozumel.

I would stay at this resort again!

  • Stayed: February 2008, traveled with friends
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
7  Thank BeachBuzzed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 28, 2008

We stayed 2 nights at Park Royal when our original hotel overbooked and had to send us here for 2 nights until they had a room available for the rest of our stay. We stayed Thur and Fri night (2/21-2/22) and had a very enjoyable stay. We were in the 2nd tower on the 9th level and although the elevators were slow at times, the view from our balcony was amazing. We could see all the resort, beach and the cruise ships that docked nearby. The food at the buffet was very good and we were told by other guests to try the Caribbean restaurant and we thought that was also good and their desserts were amazing so make sure to leave room! The beach was very small but had several deck areas where you could lay overlooking the water. There was a cover/rocks next to the beach that you could walk on and look at the fish in the water which was very cool. As a guest, you can use snorkeling equipment for free for 2 hours (not sure why someone else said 1 hr in their review) and then its $9 extra per person per hour past that 2 hr period....which I thought was plenty of time. There were tons of fish nearby the beach and there was lots of areas in water to find fish hiding in rocks, etc. I was suprised that there was a $2 per day fee for using a security box in the room and $5 per day for gym (which we didn't use). I would recommend the hotel and the service was very good. The activities for familes was lacking and could be improved.

  • Stayed: February 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
3  Thank xstitchquilter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 27, 2008

We booked thru expedia & stayed for 6 nights/7 days. Upon arriving you are overwhelmed w/sales people in the airport. All we wanted was a cab to the hotel, finally someone outside in the taxi line was able to direct to the shuttle service. It costs $32. for 4 to take the shuttle to the hotel. the taxi's were not allowed to take us (at least that is what we were told). Upon arriving check-in was seemless (arriving at 12:30pm). We couldn't check into the hotel until 3pm so they kept our bags in a safe room while we checked out the grounds and had lunch. The beach area is amazing. Lots of different places to choose from. We had no problem getting chairs every day. We noticed that people were reserving the "primo" spots w/towels on the chairs so we also did that a few days when we wanted under a tiki hut or shade. The safe is $2. extra per day which is not a big deal to us. Better safe than sorry. It was big enough to fit our lap top, camera, small purse, jewelry box, etc. The bars at every location where quick to serve you - my only complaint was that they don't open until 11am. It would have been nice to have water, coke, etc. before then. The breakfast at the Buffet is GREAT! American style food w/lots of choices. The guys couldn't get enough of the french toast and made to order omelets. Lunch for us was usually at the snack bar by the beach - hot dogs, hamburgers, etc. It was fair. Dinner we tried all 3 restaurants, the mexican is average, nothing like the states version. Our favorite was the Itailian - yummie brushetta and salad bar as well as good entrees. The carribean had the best view of course but we aren't much into fish/seafood entrees so they had a limited selection for us. The desserts at every restaurant were awful. We also enjoyed the spa services of a massage and it was very nice and affordable. Our biggest complaints---- our room was across from the amphitheater and they have a show every night at 9pm. We usually were ready to go to bed by 9 or 9:30 and it kept us up. Definintely make sure you do not have a room in that location if you have children. Secondly they have a terrible gift shop. Not much is there in the way of snacks or souvieners. Thirdly they are missing is an ATM or currency exchange which would have been helpful and lastly the housekeeping doesn't come unitl very late - like 4pm for us so we have to time getting ready for our evening around that. We NEVER got hassled by the time share people and went the the lobby quite often. They have a very nice business center w/4 computers that you can use from 7am -11pm to check emails, get on the internet, etc. The facilities are very clean and nice. We loved getting the snorkel, fins, etc. to snorkel off the beach area - they let us keep them for 2hrs at a time. The guys rented tanks for dive with for $7 each. They had all of the equipment w/them but thought it was nice they would let you "free" dive from the beach area. We enjoyed volleyball, water aerobics, stretching classes, dance lessons, and friendship bracelet classes as well as BINGO. They have many activities if you get sick of laying in the sun - if that is possible :) Town was very safe and we had dinner twice there as well as did some shopping. If you are looking for an excusion we did the Fury Catamaran snorkeling excursion and it was very nice and fun. We saw the most fish right off the hotel beach area around 3pm. For some reason they seem to be "eatting" then. Overall the water is beautiful and something i hope stays in my head forever, the hotel is very clean and nice and at least for us they were pretty accomodating. Would return again! (one more thing - hot tubs are cold - just a warning - but they were warmer than the pools)

  • Stayed: February 2008, traveled with friends
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
3  Thank daisytwins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 27, 2008

I traveled to Cozumel for one week ( Feb 21-26, 2008). The hotel grounds were immaculate... rooms were beautifully prepared! The staff was friendly and very helpful... very accomodating to our every need! The food at the restaurants as well as the buffet were delicious... great snacks at the bars near the pools... I was constantly snacking at the Bikin Bar!

We enjoyed our stay and would definitely recommend the Park Royal to any traveler.. single, mature or family!!! We will definitely return to stay here on our next visit to Mexico's Yucatan!

  • Stayed: February 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
6  Thank macreagent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Cozumel hotels
1.3 mi away
Presidente Inter-Continental Cozumel Resort & Spa
2.2 mi away
Fiesta Americana Cozumel All Inclusive
5.9 mi away
Melia Cozumel Golf - All Inclusive
Show Prices
Show Prices
Show Prices
5.7 mi away
El Cozumeleno Beach Resort
7.9 mi away
Occidental Cozumel
Occidental Cozumel
#19 of 53 in Cozumel
5,130 reviews
6 mi away
Secrets Aura Cozumel
Secrets Aura Cozumel
#17 of 53 in Cozumel
3,938 reviews
Show Prices
Show Prices
Show Prices

Been to Grand Park Royal Cozumel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Grand Park Royal Cozumel

Address: Playa Paraiso Km 3.5 Carretera Chankanaab, Cozumel 77600, Mexico (Formerly Park Royal Cozumel)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#6 Luxury Hotel in Cozumel
#7 Top resorts Hotel in Cozumel
#8 Spa Hotel in Cozumel
#10 On the Beach Hotel in Cozumel
Price Range: $150 - $365 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Park Royal Cozumel 4*
Number of rooms: 342
Official Description (provided by the hotel):
Admire the award-winning architecture and the interior design of Grand Park Royal Cozumel; its Mayan touch that lives together with the nature that surrounds it will captivate you. From the pools, Jacuzzis and bars, you will be amazed with the turquoise shades of the sea. You will also be delighted with a wide range of gastronomic options including seafood and international specialties. Immerse yourself in an incredible submarine adventure by practicing diving and snorkeling in the world’s second biggest reef. Our activities program and nightly shows are ideal for enjoying in family. Fun is guaranteed! Live the Grand Park Royal experience in Cozumel! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with bedfinder AG, Booking.com, Hotels.com, Expedia, BookIt.com, Priceline, Orbitz, Hotwire, Travelocity, Cancelon and getaroom.com so you can book your Grand Park Royal Cozumel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Park Royal Cozumel Hotel Cozumel
Park Royal Hotel Cozumel
Park Royal Cozumel Mexico

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing