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Sunscape Sabor Cozumel
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Reviews (2,508)
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1,814 - 1,819 of 2,508 reviews
Reviewed April 7, 2014

We stayed a week at the end of March. We loved it! Nothing fancy, but the room was clean, the staff was friendly, the beach was fun, the weather perfect! Loved the breakfast buffet in the mornings with lots of fresh fruit and great omelettes. Beach bar had great hamburgers, chips with fresh guacamole and pico were fantastic. Didn't care for the buffets so much but had two great dinners at the Mexican restaurant. Gabriel at beach bar was amazing! Maria our housekeeper took good care of us and April, our little firecracker entertainer, was great fun! We came with two other couples and spent all day on the beach with great snorkeling right in front of us, catamaran rides, kayaks and clean pools to cool off in. No complaints. Great value for money spent. I recommend the all day jeep tour too!

Room Tip: Building 20 - first floor was great. Close to everything! King bed super comfy!
  • Stayed: March 2014, traveled with friends
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1  Thank marmul2828
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SusczeConcierge, E-Concierge at Sunscape Sabor Cozumel, responded to this reviewResponded April 9, 2014

Hi marmul2828,

Thank you for taking the time to write an informative review on TripAdvisor about your stay with us. Your remarks are very much appreciated as they help us to improve our service, and our product.

We are happy to see that there are elements of the resort that you quite enjoyed such as the beach,restaurants and staff, we are happy to know that we have reached our goal in this occasion, we are going to share this with our team.


We sincerely hope to welcome you to Sunscape Sabor Cozumel on a future occasion.
Warm regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 6, 2014

We had a fantastic time at this resort! We booked a king room/garden view. When we arrived check in was very fast. They walked us to our room and we were literally 3 steps down to the beach! The room had 2 beds but who cares, we were on the BEACH!. Mini bar : 2 diet cokes, 2 cokes, 2 Dos Equis and 2 water. Maid left 2 waters out by the coffee maker each day as well. She would give me a couple more when I asked. Our room was clean, comfortable and had those cute little towel animals each day. (Thank you Maria for taking such good care of us!) After the first day I started leaving a $5 in the fridge and we started getting 6 Dos Equis:) It should be noted that the maid is not the one who restocks this. That person came later in the day so don't take it out on the maid's tip! Breakfast was hit and miss...if you don't get there early enough, they will not have any meat. Otherwise, about what we expected for buffet food. Seaside grill had decent burgers, nachos, quesadillas and hot dogs for lunch. Gabrielle at the Totuga beach bar was fantastic! He was always smiling, even on the 2 days that the resort ran out of ice. Beer still cold and view beautiful. Each night we sat on the beach and saw beautiful, unobstructed sunsets! (bring bug spray) We met some very fun people from all over. If you go, remember where you are. This is not a 5 start Mega-resort on the mainland. It IS a beautiful place to unwind. Tired of the buffet-go into town for a meal. Treat the hardworking staff with respect and kindness and what you get back will more than make up for what may be lacking in other areas. We had a fantastic time and I would not hesitate to recommend this resort to others.

Room Tip: Pack a citronella candle for sitting out on the beach/balcony at night.
  • Stayed: March 2014, traveled as a couple
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2  Thank wndbg68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SusczeConcierge, E-Concierge at Sunscape Sabor Cozumel, responded to this reviewResponded April 7, 2014

Hi wndbg68,

We would like to thank you for choosing our resort as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience on Tripadvisor.

We are very happy to learn that your stay was a pleasant one, and that you were highly satisfied with our service. We have strived to deliver the most memorable experience to our valued guest. We highly appreciate your gracious comments here and have shared it with our team.

We sincerely look forward to welcome you back on a future occasion and provide you with the exceptional quality and service that characterizes our brand and resort.

Warm regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 5, 2014

We lasted four hours. There idea of a mini-bar is 2 waters 2 beers 2 cokes. Standing in line for food and drinks. Dirty. No service. We ended up at SECRETS. and it was sub par to any of the five previous trips to the Caribbean We will never go back to anything associated with secrets or sunscape.

  • Stayed: April 2014
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6  Thank Mikefrazey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SusczeConcierge, E-Concierge at Sunscape Sabor Cozumel, responded to this reviewResponded April 7, 2014

Hi Mikefrazey,

We appreciate the time that you have invested on writing an overview of your stay with us.

There seems to have been a number of deficiencies encountered which are very atypical and not reflective of our brand experience; if this stay was marred by irregular circumstances, we can only renew our apologies and assure you that we have in the meantime briefed the team at great length of your comments.

We are working on a daily basis to exceed our guest’s expectations and would love to have the opportunity to host you again in the near future to offer you a remarkable stay.

Warm regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 4, 2014

This was our 5th stay at the resort and we have never had a bad experience. I've read a lot of the various reviews and really don't understand anyones complaints. The staff is fantastic and friendly the rooms are nice, not that I go there to stay in a room all day, the food is very good. If your looking for marble pillars and polished brass, or to be waited on 24/7 no this is not a place for you. If you want a very nice relaxing vacation with beautiful surroundings, very affordable and fun people then you will enjoy the Sunscape/Sabor.

  • Stayed: March 2014, traveled with family
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6  Thank Jodie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SusczeConcierge, E-Concierge at Sunscape Sabor Cozumel, responded to this reviewResponded April 7, 2014

Hi Jodie H,

Thank you for taking the time to write your comments on TripAdvisor about your stay with us. Your remarks are very much appreciated as they help us to improve our service, and our product.

We are certainly pleased to understand from your comments about your recent trip to Sunscape Sabor that you enjoyed the resort staff, room and food. As a hotel company we will continue to create wonderful guest experiences where personalized service is concerned in an effort to become a highly regarded resort in Cozumel.

Thank you for your suggestions on how we can make our hotel even better, I have passed these comments along to Management for further review.

We hope to have the honor of welcoming you back to Sunscape Sabor, allowing us the opportunity of providing you a truly wonderful and memorable experience again in the near future.

Warm regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 4, 2014

We vacationed from March 22- March 31. Most of the employees are great and will go out of their way to help you. First starting with Daniel at the front desk who made sure we got the ground floor rooms we needed as one of our party had broken her ankle. KUDOS Daniel.

We are Regency members and stayed in the suites around the pool. The pool bartender, Marcos and his sister who serves the pool side snacks, Christy, are some of the best people you will ever meet. They treat every guest like they are special. Julia our housekeeper was another very special person. I hated to say good bye to her. Manuel in entertainment is a character and went out of his way to please our family. He is one young man that will go far.

There are a few employees that are just rude, but they are there to stay. Fabiola in kids club went out of her way to discourage use of the trampoline. She did that with us, after we complained we got to use it, but I still saw her turn away multiple families, to not to have to stand outside. She got Luis from entertainment on board with her and he was also very rude. One woman saw all the kids out and wanted to get her kids, but Fabiola said, nope, only these two last kids. It was heart breaking when she tried to talk the 5-6 year olds out of the trampoline when it was obvious they really wanted too. Had I not been there, they wouldn't have gotten a turn, something to keep in mind when dropping off your kids. The other woman whose name I can't remember, but it started with an "A" was awesome with the kids.

We found the comments on food on here pretty accurate. There is a ton of repetition, only cheaper cuts of meats are served at the buffets. The cooks do awesome with what they have, but at the end of the day you can only dress up nervy beef and grisly chicken so much. This will never be more than a 3 start as long as you have to ask for bacon and its dolled out one slice per person. I am posting breakfast pics. There is only a buffet for breakfast.

  • Stayed: March 2014, traveled with family
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1  Thank ReefClubMember
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SusczeConcierge, E-Concierge at Sunscape Sabor Cozumel, responded to this reviewResponded April 7, 2014

Hi ReefClubMember,

Thank you for taking the time to write an informative review on TripAdvisor about your stay with us. Your remarks are very much appreciated as they help us to improve our service, and our product.

We are happy to see that there are elements of the resort that you quite enjoyed such as the bars, service and staff however, we are very concerned to know that your experience did not live up to our usual level of service offered at Sunscape Sabor Cozumel


We sincerely hope to welcome you to Sunscape Sabor Cozumel on a future occasion so we can have the opportunity to redeem ourselves providing you with the service you deserve.

Warm regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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