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Sunscape Sabor Cozumel
Ranked #18 of 52 Hotels in Cozumel
Certificate of Excellence
Reviewed April 6, 2014

We had a fantastic time at this resort! We booked a king room/garden view. When we arrived check in was very fast. They walked us to our room and we were literally 3 steps down to the beach! The room had 2 beds but who cares, we were on the BEACH!. Mini bar : 2 diet cokes, 2 cokes, 2 Dos Equis and 2 water. Maid left 2 waters out by the coffee maker each day as well. She would give me a couple more when I asked. Our room was clean, comfortable and had those cute little towel animals each day. (Thank you Maria for taking such good care of us!) After the first day I started leaving a $5 in the fridge and we started getting 6 Dos Equis:) It should be noted that the maid is not the one who restocks this. That person came later in the day so don't take it out on the maid's tip! Breakfast was hit and miss...if you don't get there early enough, they will not have any meat. Otherwise, about what we expected for buffet food. Seaside grill had decent burgers, nachos, quesadillas and hot dogs for lunch. Gabrielle at the Totuga beach bar was fantastic! He was always smiling, even on the 2 days that the resort ran out of ice. Beer still cold and view beautiful. Each night we sat on the beach and saw beautiful, unobstructed sunsets! (bring bug spray) We met some very fun people from all over. If you go, remember where you are. This is not a 5 start Mega-resort on the mainland. It IS a beautiful place to unwind. Tired of the buffet-go into town for a meal. Treat the hardworking staff with respect and kindness and what you get back will more than make up for what may be lacking in other areas. We had a fantastic time and I would not hesitate to recommend this resort to others.

Room Tip: Pack a citronella candle for sitting out on the beach/balcony at night.
  • Stayed: March 2014, traveled as a couple
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2  Thank wndbg68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SusczeConcierge, E-Concierge at Sunscape Sabor Cozumel, responded to this reviewResponded April 7, 2014

Hi wndbg68,

We would like to thank you for choosing our resort as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience on Tripadvisor.

We are very happy to learn that your stay was a pleasant one, and that you were highly satisfied with our service. We have strived to deliver the most memorable experience to our valued guest. We highly appreciate your gracious comments here and have shared it with our team.

We sincerely look forward to welcome you back on a future occasion and provide you with the exceptional quality and service that characterizes our brand and resort.

Warm regards,

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1,603 - 1,609 of 2,235 reviews

Reviewed April 5, 2014

We lasted four hours. There idea of a mini-bar is 2 waters 2 beers 2 cokes. Standing in line for food and drinks. Dirty. No service. We ended up at SECRETS. and it was sub par to any of the five previous trips to the Caribbean We will never go back to anything associated with secrets or sunscape.

  • Stayed: April 2014
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6  Thank Mikefrazey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SusczeConcierge, E-Concierge at Sunscape Sabor Cozumel, responded to this reviewResponded April 7, 2014

Hi Mikefrazey,

We appreciate the time that you have invested on writing an overview of your stay with us.

There seems to have been a number of deficiencies encountered which are very atypical and not reflective of our brand experience; if this stay was marred by irregular circumstances, we can only renew our apologies and assure you that we have in the meantime briefed the team at great length of your comments.

We are working on a daily basis to exceed our guest’s expectations and would love to have the opportunity to host you again in the near future to offer you a remarkable stay.

Warm regards,

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Reviewed April 4, 2014

This was our 5th stay at the resort and we have never had a bad experience. I've read a lot of the various reviews and really don't understand anyones complaints. The staff is fantastic and friendly the rooms are nice, not that I go there to stay in a room all day, the food is very good. If your looking for marble pillars and polished brass, or to be waited on 24/7 no this is not a place for you. If you want a very nice relaxing vacation with beautiful surroundings, very affordable and fun people then you will enjoy the Sunscape/Sabor.

  • Stayed: March 2014, traveled with family
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6  Thank Jodie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SusczeConcierge, E-Concierge at Sunscape Sabor Cozumel, responded to this reviewResponded April 7, 2014

Hi Jodie H,

Thank you for taking the time to write your comments on TripAdvisor about your stay with us. Your remarks are very much appreciated as they help us to improve our service, and our product.

We are certainly pleased to understand from your comments about your recent trip to Sunscape Sabor that you enjoyed the resort staff, room and food. As a hotel company we will continue to create wonderful guest experiences where personalized service is concerned in an effort to become a highly regarded resort in Cozumel.

Thank you for your suggestions on how we can make our hotel even better, I have passed these comments along to Management for further review.

We hope to have the honor of welcoming you back to Sunscape Sabor, allowing us the opportunity of providing you a truly wonderful and memorable experience again in the near future.

Warm regards

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Reviewed April 4, 2014

We vacationed from March 22- March 31. Most of the employees are great and will go out of their way to help you. First starting with Daniel at the front desk who made sure we got the ground floor rooms we needed as one of our party had broken her ankle. KUDOS Daniel.

We are Regency members and stayed in the suites around the pool. The pool bartender, Marcos and his sister who serves the pool side snacks, Christy, are some of the best people you will ever meet. They treat every guest like they are special. Julia our housekeeper was another very special person. I hated to say good bye to her. Manuel in entertainment is a character and went out of his way to please our family. He is one young man that will go far.

There are a few employees that are just rude, but they are there to stay. Fabiola in kids club went out of her way to discourage use of the trampoline. She did that with us, after we complained we got to use it, but I still saw her turn away multiple families, to not to have to stand outside. She got Luis from entertainment on board with her and he was also very rude. One woman saw all the kids out and wanted to get her kids, but Fabiola said, nope, only these two last kids. It was heart breaking when she tried to talk the 5-6 year olds out of the trampoline when it was obvious they really wanted too. Had I not been there, they wouldn't have gotten a turn, something to keep in mind when dropping off your kids. The other woman whose name I can't remember, but it started with an "A" was awesome with the kids.

We found the comments on food on here pretty accurate. There is a ton of repetition, only cheaper cuts of meats are served at the buffets. The cooks do awesome with what they have, but at the end of the day you can only dress up nervy beef and grisly chicken so much. This will never be more than a 3 start as long as you have to ask for bacon and its dolled out one slice per person. I am posting breakfast pics. There is only a buffet for breakfast.

  • Stayed: March 2014, traveled with family
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1  Thank ReefClubMember
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SusczeConcierge, E-Concierge at Sunscape Sabor Cozumel, responded to this reviewResponded April 7, 2014

Hi ReefClubMember,

Thank you for taking the time to write an informative review on TripAdvisor about your stay with us. Your remarks are very much appreciated as they help us to improve our service, and our product.

We are happy to see that there are elements of the resort that you quite enjoyed such as the bars, service and staff however, we are very concerned to know that your experience did not live up to our usual level of service offered at Sunscape Sabor Cozumel


We sincerely hope to welcome you to Sunscape Sabor Cozumel on a future occasion so we can have the opportunity to redeem ourselves providing you with the service you deserve.

Warm regards,

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Reviewed April 2, 2014

My wife went to Sunscape on February 21st with another couple. A co-worker of mine is a timeshare member at the hotel and he had given us 2 vouchers for one week each. When we arrived at the hotel we were told that the vouchers we had would not be honored. Apparently there was some mix up on the part of my co-worker in which he had given us the wrong documentation. The hotel desk people said that our only options were to leave, OR to pay for two rooms for the week we were to stay. I immediately called my co-worker who had given me the vouchers. He called the hotel and discovered what the problem was. It was agreed by all parties that we would pay the extra price for 2 rooms for the week, and that once the proper paperwork was received by the hotel, our credit card would be reimbursed. The co-worker I had gotten the vouchers from was arriving at the hotel the day after we left. He arrived on March 1st and presented all of the proper paperwork. Not at all surprisingly as of today we have not had our credit card reimbursed. This experience wrecked what otherwise might have been a nice vacation. As of now, I would say DONT GO. On a positive note, I would say that the staff was very friendly and hard working. The food was just OK. By the fifth day you get sick of buffet food and no matter what the theme of the day was, the food was pretty much the same.

  • Stayed: February 2014, traveled as a couple
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4  Thank Matt T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SusczeConcierge, E-Concierge at Sunscape Sabor Cozumel, responded to this reviewResponded April 4, 2014

Hi Matt T,

Thank you for taking the time to write an informative review on TripAdvisor about your stay with us. Your remarks are very much appreciated as they help us to improve our service, and our product

it is obvious that we failed to meet your expectations on several points. I wish to reassure you, that I have shared and are trying to address your comments with our Department Heads to ensure that we take all the necessary actions to improve our services.

We appreciate your objectivity and I can assure you that we take our customer feedback very seriously and we have made changes for a more positive customer experience.

We woudl like to learn more about this, you can contact us at info.seacz@secretsresorts.com


Warm regards

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Reviewed April 2, 2014

We stayed at the Sunscape Sabor in February. We booked this trip in Oct. and reserved a king bed at that time. We got a room with 2 doubles at check in. The front desk said we could change the room the next day. I went back the next day and was told it would be 3 more days until we could switch rooms. I found out that my room was given to another person the night before. This made me really angry at first. I FINALLY FOUND THE APPLE VACATION DESK. We got our room, thanks to them on Wed. afternoon. I have to say that I enjoyed Cozumel but not so much the resort I stayed at. We did buy the lowest priced package so I think we got what we paid for. Don't expect the best if you didn't pay for it. I will do Cozumel again but not the Sunscape Sabor.

  • Stayed: February 2014, traveled as a couple
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Thank coolman59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SusczeConcierge, E-Concierge at Sunscape Sabor Cozumel, responded to this reviewResponded April 4, 2014

Hi coolman59,

Thank you for taking the time to write a review about your stay in our resort.

We value your detailed suggestions as our guest’s feedback is truly important for us and we will consciously revise all of your remarks.

While we understand the way you felt about the situation experienced during your stay, we do hope that our reply to your feedback restores some semblance of trust on us. Please contact us directly at info.seacz@secretsresorts.com to take care of your next reservation.

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Reviewed March 31, 2014

This is our 8th year going to the Caribbean and staying at all inclusives - and I am sorry to say this is the worst we have ever stayed at. The food was not good at all! The salad bar had no lettuce, a "fresh" pan of eggs in the morning were stone cold, you had to hail someone down to get coffee, tea or anything! And the buffet was a joke! Maybe 6 or 7 items and they did not look good! (the items had been there a while!) The lunch place by the pool offered burgers, hotdogs, nachos or quesidillas. My husband got a hotdog - and there was nothing to put on it. People are lined up for this!!!! Terrible. I will say our room was okay, but my sister-in-law's and husbands room was not. Floor was dirty, shower curtain was ripped, tub was dirty. There are NOT enough chairs on the beach or palapas. People were sitting on towels just to be on the beach! The ladies room up by the "quiet pool" had no toilet seat! At noon on Monday, the resort was out of ICE!!!
The worst thing to us was we were promised a 4 star resort. This is a 1 or 2 star...at the most! Luckily, my brother-in-law had his lap top and after many hours trying to get connected, we were able to contact our travel agent (whose messages were never delivered to us!) who got us switched to a much better resort (which is rated 3 1/2 stars!) on Monday. She saved our vacation!!! Unless this place makes some major changes soon...we can't see why any one would go here!

  • Stayed: March 2014, traveled as a couple
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Thank babsinNH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SusczeConcierge, E-Concierge at Sunscape Sabor Cozumel, responded to this reviewResponded April 1, 2014

Hi babsinNH,

Thank you for taking the time to write an informative review on TripAdvisor about your stay with us. Your remarks are very much appreciated as they help us to improve our service, and our product.
We are happy to see that there are elements of the resort that you enjoyed however, we are very concerned to know that your experience did not live up to our usual level of service offered at Sunscape Sabor Cozumel.

We sincerely hope to welcome you to Sunscape Sabor Cozumel on a future occasion so we can have the opportunity to redeem ourselves providing you with the service you deserve.

Warm regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sunscape Sabor Cozumel

Address: Carretera Costera Sur Km 12.9 | Zona Hotelera Sur, Cozumel 77600, Mexico (Formerly Sabor Cozumel Resort and Spa)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Spa Swimming Pool
Hotel Style:
#10 Top resorts Hotel in Cozumel
#10 Spa Hotel in Cozumel
#12 On the Beach Hotel in Cozumel
Price Range: $121 - $302 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sunscape Sabor Cozumel 3.5*
Number of rooms: 218
Official Description (provided by the hotel):
Fun is at the heart of Sunscape Sabor Cozumel, the perfect Unlimited-Fun(R) getaway in an ideal island destination. Located on the small island of Cozumel, Sunscape Sabor is the most complete beachfront resort complex on the island. The 218 spacious guest rooms and suites offer finely-appointed amenities and beautiful views. Each guest room has a private balcony or terrace, mini-bar, flat screen TV, individual temperature control with air conditioning and more. Sunscape Cozumel's family-friendly experience features a kid's check-in experience with red carpet stairs, welcome treats and resort passports for kids. Connecting rooms and family suites plus kid and baby-friendly amenities are perfect for accommodating families. Families, friends, singles and couples will enjoy Unlimited-Fun(R) privileges with a variety of amenities and activities throughout the resort including limitless access to dining at four reservation-free restaurants and national and international alcoholic and non-alcoholic beverages at three bars and lounges. 24-hour dining options allow guests to enjoy late night bites at the Seaside Grill. Take part in land and water sports, relax by one of two sparkling pools, indulge in the Spa by Pevonia(R), or bask in the sun on the largest beachfront of any resort in Cozumel. The kids can have a blast at the Explorer's Club, a fully supervised club with Red Cross certified staff for ages 3-12, while participating in various activities and programs. As a bonus, explore the natural wonders of the second largest coral reef system in the world, the Mesoamerican Barrier Reef System. Dive into the deep at world-renowned dive sites with the help of the fullservice, on-site dive operator. A fun-filled getaway in the perfect island destination can be found at Sunscape Sabor Cozumel. ... more   less 
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Also Known As:
Sabor Cozumel Hotel Cozumel
Wyndham Cozumel Hotel
Cozumel Wyndham

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